Reviews of Carlton Hotel Singapore 5 stars
76 Bras Basah Road, City Hall, 189558 Singapore, Singapore
#87 of 478 hotels in Singapore
Guests' ChoiceReview score
Based on 5602 hotel reviews
8.4Score breakdown
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Cleanliness
9.0
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Comfort
9.0
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Location
9.4
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Facilities
8.5
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Staff
8.7
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Value for money
8.0
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Free WiFi
9.0
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Reviewed: 18 March 2024
Abhishek
Australia25 reviews4 helpful votes9.0“Comfortable overnight stay”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
- • Submitted via mobile
Nothing in particular
Location Clean Comfortable Upgraded to a premier room
Stayed in March 2024
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Reviewed: 18 March 2024
Melissa
Australia8 reviews1 helpful vote8.0“Great location with plenty to do for a 3nt stay.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 3 nights
- • Submitted via mobile
A little dated.
Ease of going in and out at our leisure.
Stayed in March 2024
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Reviewed: 17 March 2024
Peter
United Kingdom66 reviews4 helpful votes9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
Price too high but everything expensive in Singapore.
Location staff pool ect excellent lalways stay here each year on our way to Australia 👍.
Stayed in March 2024
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Reviewed: 17 March 2024
Jesse
Vietnam2 reviews1 helpful vote8.0Very good- • Business trip
- • Solo traveller
- • Premier Double Room with Club Lounge Access and Free Wifi
- • Stayed 2 nights
The breakfast was pretty average.
Good location, efficient staff
Stayed in March 2024
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Reviewed: 16 March 2024
Geraldine
Australia14 reviews9.0“Very pleasant and easy to maximise my work time.”- • Business trip
- • Solo traveller
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 3 nights
- • Submitted via mobile
It would be good if the hotel had a casual dinning and bar area for hotel customers to relax after a day’s work or leisure activities.
The hotel is centrally located with easy access to other Singapore infrastructure. The rooms are clean with very comfortable facilities.
Stayed in March 2024
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Reviewed: 16 March 2024
Gonzalo
United States4 reviews9.0Superb- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 3 nights
- • Submitted via mobile
Staff on Front Desk, not friendly, nobody help us with luggage at check in time, the person in charge continuing using cell phone( maybe playing a game??) And didn't take care of us. We need to pull our luggage at the room.
Good location, wanderfull view of Marina Bay complex , very clean, and fabulous breakfast,
Stayed in January 2024
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Reviewed: 16 March 2024
Olly
United Kingdom35 reviews5 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
Great location
Stayed in March 2024
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Reviewed: 16 March 2024
Monique
Switzerland31 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Premier Double Room with Club Lounge Access and Free Wifi
- • Stayed 6 nights
- • Submitted via mobile
Couldn’t charge my smartphone. Needed a special charger. The room (premier club) had no USB charger!!!
Breakfast was good, but the choice of fresh fruit was poor and always the same.
Stayed in March 2024
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Reviewed: 14 March 2024
Karen
New Zealand20 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
Would prefer not to have a mobility room..the shower head only reached our chests. Staff should inform you before allocating and give you the option to decline.
Location and facilities
Stayed in February 2024
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Reviewed: 13 March 2024
Bradley
Australia11 reviews1 helpful vote8.0“Good value 4-star property”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
- • Submitted via mobile
It’s a nice hotel, but not 5-stars. The staff seemed disinterested at best.
Fantastic location. One block from Raffles Hotel and Bugis St shopping
Stayed in March 2024
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Reviewed: 13 March 2024
Carolina
Chile9 reviews2 helpful votes8.0“Fine”- • Business trip
- • Solo traveller
- • Premier Double Room with Club Lounge Access and Free Wifi
- • Stayed 6 nights
- • Submitted via mobile
I think is a 4 stars. The price was high and the Hotel has nothing special. The pool is small, the room is standard. The food normal.
The location and the view
Stayed in March 2024
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Reviewed: 13 March 2024
Jackie
United Kingdom32 reviews3 helpful votes9.0“A very enjoyable stay”- • Leisure trip
- • Couple
- • Premier Double Room with Free Wifi
- • Stayed 3 nights
- • Submitted via mobile
Nothing
Great location, nice view over city and hotel facilities were excellent.
Stayed in March 2024
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Reviewed: 12 March 2024
T
Philippines21 reviews2 helpful votes9.0“Great place to stay”- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
- • Submitted via mobile
Check in was a bit slow
Central location near shops and restaurants; room was spacious and clean
Stayed in March 2024
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Reviewed: 12 March 2024
Robert
Philippines95 reviews7 helpful votes8.0“We had a pleasant stay. Will surely consider staying again in our next visit”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
Simple room amenities like availability of face towel and shampoo/soap of inferior quality
Good location and near train station
Stayed in March 2024
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Reviewed: 12 March 2024
Sharah
Macao9 reviews1 helpful vote8.0“Will definitely come back to SINGAPORE And will book Carlton again”- • Leisure trip
- • People with friends
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
The Room light was A bit dark but it wasn't A big deal
The location was perfect For tourists like us. The staff were friendly & helpful. They got Our Room ready earlier than expected. Despite having A Large occupancy cause of the eras concert
Stayed in March 2024
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Reviewed: 12 March 2024
Claire
United Kingdom72 reviews17 helpful votes7.0“A comfortable, efficient hotel but not a 5 star experience”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
- • Submitted via mobile
This is certainly not a 5 star hotel in my opinion. Despite its many attributes, the rooms are not of a high standard in terms of decor and the extra touches you’d expect of a 5 star hotel are non-existent- e.g. the toiletries provided are not particularly nice and are in dispensers, screwed to the walls; The orchid and fern displays in the public areas are fake (in Singapore!). As a guest I felt processed, rather than valued e.g. there are plenty of staff in the dining room at breakfast- but they are there primarily to remind you that service ends at 1030 (actually all cleared away by 1025), and to whip away used plates, sometimes before you’ve even finished.
Great location, overlooking Raffles and with so many attractions, restaurants etc within walking distance. Rooms are comfortable and, despite the hotel being very full, we found the staff and service very efficient. The buffet breakfast is good value and quality.
Stayed in March 2024
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Reviewed: 11 March 2024
Eddie
New Zealand23 reviews1 helpful vote9.0“I really enjoyed the hotel and thought it was great - the all over total package was great.”- • Business trip
- • Solo traveller
- • Premier Double Room with Club Lounge Access and Free Wifi
- • Stayed 4 nights
My visit coincided with Taylor Swift's concerts so price was up a bit - but as work was paying for my conference trip I did not mind!
Service desk at front was great always, free laundry for 2 items was great, complimentary free food to eat and drink in the room was much appreciated, room cleaning was absolutely superb. The breakfast was absolutely superb and the Cantonese restaurant on site that I ate dinner at twice was absolutely great. Ideally sited for a short walk to my conference venue.
Stayed in March 2024
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Reviewed: 10 March 2024
Andrew
United Kingdom1 review9.0“Perfect for a short stop over, where central location needed!”- • Leisure trip
- • Solo traveller
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
- • Submitted via mobile
Lack of mini bar
Pleasant, welcoming staff. Great location.
Stayed in March 2024
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Reviewed: 10 March 2024
Richard
France23 reviews7.0“Good location if you are attending at the Suntec exhibition centre.”- • Business trip
- • Family with young children
- • Executive Double Room with free WIFI
- • Stayed 1 night
- • Submitted via mobile
Atmosphere is a bit cold to my liking.
The location, 15-20 min walking distance to Suntec exhibition center.
Stayed in March 2024
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Reviewed: 9 March 2024
Mio
Australia18 reviews1 helpful vote9.0“Convenience location.”- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 4 nights
- • Submitted via mobile
No privacy when you use the shower room. See-through from the bedroom.
Walking distance to many Singapore attractions.
Stayed in March 2024
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Reviewed: 7 March 2024
Markus
Switzerland83 reviews6 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 2 nights
Location room
Stayed in March 2024
-
Reviewed: 7 March 2024
Philippe
United Kingdom29 reviews2 helpful votes9.0“Well designed convenient hotel with good location.”- • Leisure trip
- • Solo traveller
- • Executive Double Room with free WIFI
- • Stayed 2 nights
- • Submitted via mobile
Some electrical outlets didn't seem to work, and that's my only gripe!
Well designed room and public places. Breakfast was good and well organized. Gym adequate.
Stayed in March 2024
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Reviewed: 7 March 2024
Shirley
Australia4 reviews9.0“Great location & convenient”- • Couple
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 4 nights
- • Submitted via mobile
Grand , Clean & friendly
Stayed in March 2024
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Reviewed: 7 March 2024
Victoria
Australia3 reviews9.0“Perfect start”- • Leisure trip
- • Family with young children
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
- • Submitted via mobile
Nothing
Excellent location. Staff helpful with getting taxi and directions and making an international phone call. Room was excellent.
Stayed in March 2024
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Reviewed: 6 March 2024
Daniel
South Africa6 reviews8.0Very good- • Business trip
- • Solo traveller
- • Deluxe Double or Twin Room with free Wifi
- • Stayed 1 night
Asked to leave pool at 7, even though there is no lifeguard during the day and pool lights are on Very expensive restaurants in the hotel
Easy check in, great location. Good breakfast buffet. Waiting for afternoon check in there is a shower option which was very welcome!
Stayed in March 2024
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