While the staff were friendly, but they were under trained and understaffed. Communication between management levels seemed non existent. Buildings showed lack of maintenance. eg. the toilet in my room was not secured to the floor. guttering around the main buildings were rusted out and in some cases falling. Wiring was exposed in a common bathroom (had tape on ends). Paint peeling in my room. Holes along pathways. One whole block of rooms had no hot water during their stay despite being told of the problem it did not make it to higher management. Website advertised activities were not available :golf course and tennis courts were moldy and unusable, pool table was ripped and unusable. Daily activities were advertised that did not occur. Dining options were poor and not value for money. The Wild Ginger Asian Fusion Restaurant is a joke. Supposed to be intimate dining but has a plastic laminated menu that you would find at a take-away shop. Teppanyaki (better at the local shops) Regarding Checkin. We arrived at the hotel at ~3:30 PM, after waiting in line to check in for an hour, only to find that the room was not ready, waited another hour before the room was ready. Checkout time is 11am, plenty of time to have rooms ready. The hotel knew when we were arriving as they had organised transfers and there is only one flight per day. I accept that the hotel is recovering after Covid and the cyclones BUT the issues at this hotel are definitely not related to those. Most of the building maintenance should have been addressed during the covid period. We stayed at this property 20 yrs ago for our honeymoon and made a point of coming back for our 20th. While I enjoyed our 1 week in Vanuatu, I wish we had booked elsewhere. We couldn't even leave as the hotel took full payment when we checked in. 3* hotel at 4.5* prices. If they want to charge that they need to provide a 4.5* service. They will need to do a lot of improvements before I go back.

Staff were friendly and tried their best...... But!!!!!!! The location is great. Lagoon view rooms had a great view of the Lagoon and Erakor Island. Pool area was good.

Stayed in June 2023

We always love returning to the Warwick. The staff are always so wonderful. it truly is a beautiful resort, but it’s the friendly staff who make the resort such a wonderful place. Tangkyu tumas.

Stayed in April 2023

Being ignored by staff, both via email and at the spa. Not friendly when checking out. We also got food poisoning from the buffet with fevers and vomiting. Explained this the next day just to let staff know for safety and they ignored us. We still paid for everything and the meals we vomited, but the reception was awful when we tried to tell them what had happened.

Beautiful pool and area

Stayed in April 2023

Although you have to pay additionally for the internet - the connection is very bad and has not worked at all in the room.

Stayed in May 2023

Overall we had numerous things go wrong which we would not expect for such an international and large resort, very underwhelming and disappointing (these issues were raised with management). - 3 hours to check in (yes we were early but even so they were not accommodating and were late after the check in time. We had to ask numerous times if we could check into our room AFTER 2PM which is not acceptable when you know the customer is already waiting around so at least have the room ready by check in time! Reception checked in with cleaning if we could go in early and it seems they forgot about us (they were laughing about it on the phone) and had to push for the room to be cleaned. -No pool towels available for 6+ hours (we were told from numerous guests this was very common) -No eggs for breakfast, claim they could not get them?! -Room rate charged incorrectly and when I contacted them took 3 weeks for a refund and numerous follow up emails when the payment should have been made automatically correct as was off booking.com -Airport Transfer was forgotten after reconfirming at check in (only there for one night) so had to wait for 30-40 more minutes for pick up -Mould in shower area -Wild Ginger food was excellent but we were only asked ONE TIME during the two hours sitting for drinks, staff were just standing around talking instead of serving customers (they were friendly) Such a shame as the place has huge potential but needs lots of attention and care as would not recommend to friends or family unless these things are rectified.

Location of villa opposite the water and Wild Ginger Restaurant FOOD was fantastic! Pool and live shows were great!

Stayed in April 2023

The whole area has been hit hard by the recent cyclones, but the team did their best with what they have to make us comfortable.

Vanuatu and the reason we visit is all about the people. The Warwick emphasizes this in spades with the kindest, most friendly staff in all areas of the resort. We're were a family group of eight adults and two infants and had the most awesome holiday and are planning our return one day.

Stayed in April 2023

Reception is a disaster. The staff are never around in the evening, you have to call them from their office. The duty managers show very little interest in the guests needs. There is no WiFi in the rooms and limited wifi around the reception, bar and pool areas. Its expensive around USD25 for 24 hours, which hotel these days charges for WiFi and then you can receive it in your room?

Service at all the bars was great and the staff show an interest in the guests.

Stayed in April 2023

price of drinks and no daily happy hour

views, Lagon, pools, cleanliness, breakfast

Stayed in April 2023

The check in/out was absolutely terrible! We had to wait for two hours (which young children) to be check in to our room even though check in is at 2pm we were not able to get in till 4pm. And check out was the same experience I called reception multiple times with no answer staring from 10am trying to get help in the rain to get our bags to check out and it wasn’t until 1:15pm that someone came down to help us and by that point my children were very hungry and tired! Front desk staff need a lot more training in efficiency and hospitality. The resort itself was incredible but I probably wouldn’t stay here again based on the disorganisation of the staff.

The resort itself was spectacular! Beautifully designed and great range of things to do! The pool was great and the buffet choices were far beyond what I have experienced at other places in Vanuatu.

Stayed in April 2023

The food was very poor quality, resulting in food poisoning. Appliances were not safe as my husband got an electric shock from the toaster at the buffet breakfast.

The pools at the property were great. The availability of kids club was good. Beautiful location.

Stayed in April 2023

My dad got quite unwell whilst there and the staff looked after my parents. Management was also very helpful offering any assistance that was required

Stayed in April 2023

nothing…

So amazing! There is lots of free recreation activities, kids club, kids eat free, and you can kayak, sail a small catamaran or snorkel. lots to do and a great price. staff are extremely friendly and make you feel very welcome.

Stayed in April 2023

Food was terrible, buffet was just sub standard for the cost, fish meats overcooked tough and bland , very poor selection, we had to travel to other resorts and venues to eat. Pool table was torn and sticks broken, pool was always crowded with locals, restaurants as well.

location was great and the lagoon absolutely stunning.

Stayed in December 2022

The prices were high,a large bottle of water was $8-10 from the resort.The buffet could of had more options was similar every day.We had a leak in our room and it took all day for the staff to try and organise a new room,but we didn’t end up moving because we liked our view.Lots of flies lying by the pool but I think that’s just Vanuatu.

The pool area and swim up bar,The view and the adult activity list and different theme nights,the room view,the staff,the location. Shower was the biggest shower I’ve ever seen! The taxi guys were really lovely and the water activity guys were lovely also,showed us how to do coconut husking!

Stayed in January 2023

We stayed at Warwick Le Lagon for 6 nights in the 2 bedroom pool villa. For the price we paid we would have expected a room that had no issues. On day 3 our power went out throughout the villa and we had to move all of our belongings into a 1 bedroom villa only to find that once a bed was bought in for my son, we had no room to move so once again we were moved back to the original villa once they sorted out the issue. Then on day 6 the air-conditioning stopped working in the villa. The service throughout the resort was extremely slow and multiple calls had to be made to reception to follow up issues and amenities showed severe signs of aging and no maintenance was completed on broken tiles in the pool etc. Pool towels were scarce and you were lucky to have found 1. We tried to book a couples massage and the massage therapist brushed us off saying she was too busy to help us book an appointment for days later and walked off on us so we never booked it. Paying just over $6000 for 6 nights, you would expect 5 star service and this definitely was not. The food at the buffet was poor quality but the wild ginger restaurant was nice. Management really need to step up their game and fix this resort up. The staff are super friendly though and always had a smile on their face.

The views from our room.

Stayed in January 2023

Pre check-in communication was quite slow (no response for several days) which made it a far longer process than it should have been to book the shuttle bus from the Airport. Dinner in the main restaurant was very expensive and options at the smaller Wild Ginger were somewhat limited. None of the staff ever smiled or seemed like they had any interest in helping, which made it feel like we were burdening them for ordering food or asking a question. They have so few towels available for the pool that every time we went, there were none left (the pool wasn't even particularly busy). I organised a shuttle to the airport as well over email but had to re-organise when we arrived as they hadn't booked it, then had to re-organise it twice more as every time we went back to reception they had completely forgotten about our previous interactions (even though it was the same staff member each time!), so we had no confidence waking up at 4am for our flight that we would actually be picked up. Thankfully we were, but that was after a night of unnecessary worry. WiFi is not free and the daily rates were very expensive. We stayed in much cheaper places across the islands and all had free WiFi.

Our private bungalow was very spacious and comfortable with all the necessary ammenities. The pool area was big enough that you could keep your distance from other people. The activity centre, while a bit rundown, was fun to have a game of table tennis. The buffet breakfast was great. Generally, a very well-kept place.

Stayed in October 2022

none

private and comfortable set ups, staff are very friendly and excellent customer service.

Stayed in August 2022

bed was really uncomfortable. the amenities were not all available and menu of restaurants was not all available.

view and scenery

Stayed in September 2022

The wifi not free, the rooms not very nice

The breakfast and the dinner at the tepanyaki

Stayed in September 2022

Everything was expensive

Stayed in September 2023

Lack of staff and training. Service was slow, staff didn’t look happy and even told me to complain as the service is slow and comes from management. Always out of pool towels and towels for the rooms. Cleaning of rooms wasn’t thorough. Buffet breakfast and dinner was average, not worth the money for the dinner buffet. Lack of information in the rooms about how to contact staff or housekeeping or for food service.

Great facilities, renovated rooms and pool area.

Stayed in June 2023

Actual room was pretty small. mattresses uncomfortable- understandable, probably lost them all in the cyclones! Didn’t matter, we were all so exhausted from endless adventures we slept anyway!

The facilities were wonderful- a holiday within itself.

Stayed in May 2023

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Stayed in April 2024

There are no comments available for this review

Stayed in January 2024