PO Box 325, Luganville, 000 Luganville, Vanuatu
#1 of 13 hotels in Luganville
Guests' ChoiceBased on 124 hotel reviews
9.2Cleanliness
9.6
Comfort
9.4
Location
9.4
Facilities
9.3
Staff
9.6
Value for money
9.1
Free WiFi
7.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 November 2022
Darren
AustraliaPool was a tiny bit cloudy, but that is it. Everything else was perfect.
Excellent quality, recently renovated resort. Beautiful rooms and waterfront location that is central to the blue holes and not too far from the best beaches in Vanuatu. Excellent food at the restaurant and professional, helpful staff.
Stayed in November 2022
Reviewed: 31 October 2022
Raoul
New ZealandVery little. We used a kayak which could do with some replacement parts.
We loved most things about this place. Beautifully located on Turtle Bay, Santo with views in every direction of a turquoise sea, framed by palms and tropical trees. Away from the road and quiet, very welcoming staff and helpful response/suggestions to our questions about what to do etc. On site restaurant offered well prepared tasty food and the wait staff were excellent. Chris the restaurant frontman was everywhere and, despite being busy, never lost his cool. Mick and Vicky manage the place extremely well and happily engage with the guests. Great options for water related activities including some very good coral gardens on the nearby reef and the chance of catching sight of a turtle or dugong.
Stayed in October 2022
Reviewed: 30 October 2022
Jitske
Netherlandswould have liked to have a place to sit at night with a book as the restaurant closes at 21:00 / 22:00 and then all the lights are turned off. so only place to sit after that is in your room which was ok
owner was very friendly and super helpful! very kind staff and arranged all kind of activities for us. we had some issues with cockroaches the first night which they fixed for us and we didn’t have problems anymore after that. all the food was very good and staff was super kind and hard working (one staff member got sick and the others worked super hard to make us comfortable and even gave us free drinks because we had too wait a little longer)
Stayed in October 2022
Reviewed: 18 October 2022
Mike
New ZealandAmazing location, beautiful accommodation and fantastic staff and owners. Nothing was a problem and great local knowledge.
Stayed in October 2022
Reviewed: 3 October 2022
Richard
AustraliaInternet didn't go to the room, but just mean i had to catch up on line while siting in the dinning area and taking in the magnificent Turtle Bay and surrounds
Food was excellent and the staff were even better than excellent. Loved every minute of our stay. only wish it could have been longer.
Stayed in September 2022
Reviewed: 5 September 2022
Fiona
New ZealandThe pool was disappointing - a bit green and lacking in water - apparently too much rain...
Best resort in Vanuatu!!! Loved the staff, the location, the range of food and drinks, kayaking to the pool pools. The place was tastefully decorated with beautiful murals everywhere.
Stayed in September 2022
Reviewed: 30 August 2022
Renaldo
Australiapool seemed like it needed a little bit of work to be ready for kids - we have rebooked for 2 weeks in December already sure it’ll be good to go then
great staff and location
Stayed in August 2022
Reviewed: 29 August 2022
Diane
New ZealandSecond room I was in, the marquee, didn't have a great shower, and everything felt a bit damp and musty, particularly the bedding. But it was nice otherwise and in a quiet spot. Could do with better lighting in the rooms for reading.
Great location by the water with open sided restaurant serving all day. Great continental breakfast. All meals large portions. Quiet setting for chilling out, but swimming and kayaking on offer, and trips arranged on request. Good beds. First room, ocean view, had a great shower. Would definitely stay again.
Stayed in August 2022
Reviewed: 24 August 2022
Kerry
AustraliaMy partner and I spent 5 nights at Turtle Bay Lodge and we absolutely LOVED IT! The lodge is conveniently located, with a 30minute transfer from the airport. Transfers are easy organised with reception. On arrival we were welcomed by their extremely friendly and helpful staff who took us directly to our room. We stayed in the waterfront marquee, which have amazing views right from the bedroom. The room was spacious, very well decorated and the beds were very comfortable. The managers Mick and Vicky were fantastic, they always had time for a chat and gave us recommendations of things to do on the Island. They were always more than happy to help with any questions we had. The food in the Restaurant is beautiful, with complete water views from every table. The menu has plenty of options to choose from, I would definitely recommend the Surf & Turf and the Poulet fish. The service was outstanding, big shout out to Dixon who looked after us most nights while dining, nothing was ever a problem and he made sure we always had cold Tuskers. As I was celebrating my 30th birthday, the staff made up a special table for dinner with a personalised card, flowers, confetti and more. This was a beautiful touch and made the night very special. There is plenty of activities to do around the resort, we took the kayaks out to the Blue Holes after staff recommendations which was absolutely amazing. You can snorkel directly off the resort, with plenty of ocean life. Nothing was too much trouble for Angie, she was fantastic and helped us to arrange a few day trips which included snorkelling at Aese Island, Dugong spotting and horseriding. One of the days we rented the two quads to go exploring Champagne Beach, Nandi Blue Hole and Port Orly. The quads are a great way to get around the island. We could not recommend Turtle Bay more highly. Thank you to all the staff for an unforgettable experience, we will definitely stay here again if we return to Santo.
Stayed in August 2022
Reviewed: 15 August 2022
Sabina
AustraliaWifi was a little patchy, but that’s the same everywhere.
All the staff were really warm and helpful. The food was really fresh and the resort itself was beautiful. It’s a little out of the way, but I was going for a peaceful getaway, so that didn’t bother me. There’s enough to do there to make it worthwhile - I especially loved kayaking to the nearby blue holes. I had an early morning checkout and staff made sure I had breakfast in the fridge so I could eat before I left.
Stayed in August 2022
Reviewed: 30 July 2022
Sarah
AustraliaI can't really say there was anything we didnt like. The resort exceeded our expectations.
Wonderful location central to everything with many cozy spots to sip cocktails and unwind. Staff were friendly and attentive. The food was out of this world. A vast menu and high quality ingredients- clearly cooked by an experienced chef. Every single dish we ordered was consistently amazing.
Stayed in July 2022
Reviewed: 26 July 2022
Joanne
AustraliaThere was nothing we didn't like- it was all wonderful.
Everything was amazing from the moment we arrived. Managers Vicki & Mick, & their staff us made us feel completely at home and nothing was too much trouble. The meals were fabulous and the dining area breathtaking with its 270 degree water views. Our room was spacious & the bed super comfy. The snorkeling was outstanding, and right outside our front door! Trips to Champagne Beach, Port Olry, the Blue Holes, Dugong and Turtle spotting, and snorkeling off Eis Island, all organised by the Lodge were spectacular. We are definitely going back next year, and for longer. We were blown away.
Stayed in July 2022
Reviewed: 17 July 2022
Gavin
AustraliaI liked everything. Only slight hitch - WIFI does not seem to carry to the rooms - only works in the restaurant / breakfast area. But even that turned into a plus as it forced me to unplug and just CHILL! :)
Fantastic Food in the restaurant, served by friendly and knowledgable staff. Great wine and drinks selections too. For a Vanuatu digs to carry Oyster Bay Sav Blanc was special! Super-super friendly management and staff. Extremely helpful and welcoming. I told them personally that in all my travels, I don't think I've ever been treated as kindly as this.
Stayed in July 2022
Reviewed: 16 December 2023
Amanda
AustraliaStaff were very friendly but most things need to be requested or ordered 2-3 times
Beach front rooms
Stayed in September 2023
Reviewed: 6 August 2023
Naomi
AustraliaCold showers, rock hard mattresses, expensive restaurant yet very average menu. I didn’t like most of the food choices. Bicycle hire would have been a great option.
Setting around the resort. Lots of lovely places to relax. Breakfast was great. Car hire option. Transport from and to airport.
Stayed in July 2023
Reviewed: 19 January 2023
Stephen
New Zealandflies
lovely boutique like property, not over crowded
Stayed in January 2023
Reviewed: 1 October 2022
Philippe
Belgium- avoid the room next the to restaurant (you have the strong garlic and food smell until 22h) it's horrible - NO AIR CONDITIONING! That's really a problem - uncomfortable beds and pillow - way too expensive for what it is. But actually the it's best affordable one in the region. Barrier beach resort is way better but 2-3x more expensive - the hot water from the shower was not consistently hot (sometimes cold)
- extremely friendly and attentive staff !!! - nice chill Vibe and view from the restaurant/bat - good location (close to blues holes and river and 30min from champagne beach and 45min from port Orly) - good food at the restaurant - free water
Stayed in September 2022
Reviewed: 18 April 2023
Anonymous
AustraliaCruise ship days! Not the hotels fault at all - just wish the cruise ship patrons did not venture beyond the restaurant area to disturb our serenity.
I loved everything about Turtle Bay lodge - the location, the room, the decor, the choice of swimming in the bay or snorkeling the coral reef, the quad bike, the canoes, the food, the staff. It’s such an amazing location and so close to all of the natural attractions of Santo that I don’t think I could have made a better choice.
Stayed in April 2023
Reviewed: 4 April 2024
Andreja
FijiThere are no comments available for this review
Stayed in April 2024
Reviewed: 1 April 2024
Angus
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: 14 March 2024
Ana
AustraliaThere are no comments available for this review
Stayed in March 2024
Reviewed: 4 January 2024
Danielle
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: 28 December 2023
Grit
AustraliaThere are no comments available for this review
Stayed in October 2023
Reviewed: 28 December 2023
Grit
AustraliaThere are no comments available for this review
Stayed in October 2023
Reviewed: 23 November 2023
Sofie
AustraliaThere are no comments available for this review
Stayed in November 2023
Peregian Beach, Australia
Wichita, USA
Rye, UK
Venice, Italy
Bothwell, UK
San Teodoro, Italy
Rome, Italy
Telšiai, Lithuania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content