3100 Kronprindsens Tvaer, 00802 Charlotte Amalie, US Virgin Islands
#8 of 9 hotels in Charlotte Amalie
Guests' ChoiceBased on 756 hotel reviews
6.2Cleanliness
6.9
Comfort
6.8
Location
8.2
Facilities
6.3
Staff
7.4
Value for money
6.1
Free WiFi
6.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Mika
United StatesThe hotel need to invest in renovations. Hotel been the same since I was young and now in my 40s. There was roach in bathroom
Very convenient to village and water front Staff friendly
Stayed in May 2024
Reviewed: 4 May 2024
Marisa
US Virgin IslandsThe property is at an excellent area. It’s a 5 minute walk to downtown St.Thomas.
Stayed in April 2024
Reviewed: 27 April 2024
Markies
United StatesDelayed to check in.
The food
Stayed in March 2024
Reviewed: 24 April 2024
Dionne
UK Virgin IslandsNo hot water
Friendly staff..
Stayed in April 2024
Reviewed: 15 April 2024
Kevin
United StatesAC didn't work.
The location
Stayed in April 2024
Reviewed: 9 April 2024
Sharon
United StatesNoise
Room was comfortable
Stayed in March 2024
Reviewed: 8 April 2024
Dominique
United StatesBreakfast can be included in stay
I didn’t receive any breakfast
Stayed in April 2024
Reviewed: 6 April 2024
Vojko
Slovenia/
A pleasant waterfront hotel in the city
Stayed in March 2024
Reviewed: 2 April 2024
Brittney
United KingdomRoom smelled moldy and bath tub was dirty. Pricey stay for poor room quality.
Location is great and staff were kind and helpful.
Stayed in March 2024
Reviewed: 30 March 2024
Candace
United StatesI did not like the fact, there is no room service everyday and you had to pay for breakfast.
The ambiance was nice.
Stayed in March 2024
Reviewed: 26 March 2024
Sandra
United StatesStaff were not friendly and acted like they didn't want to be bothered No vending for water or anything to drink. Had to walk to store just for bottled water. Had a room facing the ocean which was nice but it was extremely noisy from all the traffic from the street.
Hotel room was clean and comfortable
Stayed in March 2024
Reviewed: 25 March 2024
Marta
Puerto RicoStaff could be nicer
Location, rooms are conftable
Stayed in March 2024
Reviewed: 19 March 2024
Corky
United StatesPlace felt empty and almost abandoned when we checked in.
Nice layout and friendly staff. Close to the airport.
Stayed in March 2024
Reviewed: 19 March 2024
Smith
UK Virgin IslandsI requested clean towels and was given one and the maid said she will bring it later but never did
Stayed in February 2024
Reviewed: 18 March 2024
Crystal
United StatesThe shower wasn’t good, the water pressure was bad and at one point the shower shut completely off while I was showering. A hotel for this amount of money should have adequate showers
It was clean and close to the Airport
Stayed in March 2024
Reviewed: 16 March 2024
Alisa
United StatesIt could just use a little work and it could be great! No bar music or entertainment, very limited food & bar hours. By adding a few things and updating a little could make all the difference...
Location and check in was great!!!!
Stayed in March 2024
Reviewed: 11 March 2024
Treasure
UK Virgin IslandsThe toilet did not flush properly
The bed
Stayed in March 2024
Reviewed: 10 March 2024
Amogh
United StatesCheck in time was already late (4pm) but on arrival I was told to come back at 5pm because the room wasn’t ready. Note, this was after asking for early checkin at 3pm which I did not get a reply for. Also, the staff member who checked me in was slightly snarky (not discourteous) about the delay and the recourse
Location
Stayed in March 2024
Reviewed: 7 March 2024
Denmark-adkins
United Statesbathroom was horrible. toliet was stopped up entore time the claim to have no other rooms
location
Stayed in March 2024
Reviewed: 5 March 2024
Joseph
United StatesIt took 3 hours after my check in time to get my room, Air Conditioner did not work, water pressure was extremely poor.
Downtown convenience
Stayed in March 2024
Reviewed: 25 February 2024
Ganga
UK Virgin IslandsNo microwave
Quietness
Stayed in February 2024
Reviewed: 12 February 2024
Chan
United StatesRoom needed a microwave
Lots of space
Stayed in February 2024
Reviewed: 10 February 2024
Evans
United StatesDated run down
Location
Stayed in February 2024
Reviewed: 9 February 2024
Cara
GermanyRestaurant was closed, so we couldn’t get breakfast.
Stayed in February 2024
Vancouver, Canada
Buenos Aires, Argentina
Honolulu, USA
Lezo, Spain
Paris, France
Houthalen-Helchteren, Belgium
Willingen, Germany
Hepburn Springs, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content