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Reviews of Sunset Gardens Guesthouse 3 stars

11-4 Contant/Crown Mountain Rd., 00802 Charlotte Amalie, US Virgin Islands

#9 of 9 hotels in Charlotte Amalie

Guests' Choice

Review score

Based on 39 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    7.0

  • Location

    7.4

  • Facilities

    6.5

  • Staff

    8.6

  • Value for money

    6.8

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 24 July 2023

    7.0
    A very convenient stay with beautiful views
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Cleanliness could be improved.

    It’s a very convenient place, close to the airport, perfect for a quick transit. Provides enough room, working AC, clean sheets, hot shower and a decent bed, which is all a traveler needs. The manager, Deb, is one of the kindest and friendliest humans I’ve ever met. She tried everything to make our stay pleasant and help us in any way we needed.

    Stayed in July 2023

  • Reviewed: 11 October 2022

    7.0
    Good
    • Business trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    The view .. Just being up there was everything.. Peaceful ..

    Stayed in October 2022

  • Reviewed: 17 March 2022

    6.0
    Room for improvement
    • Leisure trip
    • People with friends
    • Apartment with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The fact that the place is costly and there are old furnitures. Its modern time the coach the bed and the stove needs to be replaced. The place could use a little renovation. The room needed to be dust out before we arrived. The rags and towels definitely needs replacing. As for stay, I understand that there are certain times for check out but don't rush us if the time is close and don't kick us out if we go 10 min over.

    The view was nice. The place wasn't far from the airport.

    Stayed in March 2022

  • Reviewed: 15 March 2022

    5.0
    because it was clean it was ok for a night - just
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Sea View
    • Stayed 1 night
    • Submitted via mobile

    it is scruffy, and feels very rundown. the shower upstairs didn’t work and downstairs was cold only.

    it is clean

    Stayed in March 2022

  • Reviewed: 25 February 2022

    7.0
    I would stay again.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 6 nights

    The walls are thin and I could hear everything the people said in adjacent rooms. Also, the neighbors on the street below were very loud at one point.

    It was spacious, clean and comfortable for a solo traveler. The staff was very friendly and accommodating.

    Stayed in February 2022

  • Reviewed: 15 November 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Suite with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    the faucet in the bathroom hot and cold was not working properly. the pull out sofa was too small, and I couldn’t get no towels when I wanted.

    the view

    Stayed in November 2021

  • Reviewed: 3 August 2021

    7.0
    Overall, I still like the location and price. Wish the sofa bed was more comfortable.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 7 nights

    The facilities can be upgraded a little both the handle for the toilet paper and towels/wash cloth was broken so kept fallen. The handle for the shower was broken as well. The sofa-bed was horrible and very uncomfortable, was better off just sleeping on coach but if two had to sleep on it not sure how they would manage.

    The location was not bad. The room had a beautiful view. The AC worked fine so room was always cool or can be cooled when needed.

    Stayed in July 2021

  • Reviewed: 31 July 2021

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Loud a/c

    Easy access

    Stayed in July 2021

  • Reviewed: 3 April 2023

    8.0
    The Hotel great but my experience at the local hospital Horrible. Understaffed Unfriendly uncaring!
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night

    A better Bed

    Friendly Staff nice view

    Stayed in March 2023

  • Reviewed: 25 March 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night

    For one night it was fine but probably not confortable enough for more nights.

    This guesthouse has a wonderful view overlooking the harbor and could be much nicer with just a few inexpensive improvements. The pillows definitely needed replacing. The sheets were left on the couch bed and when pulled out were quite dirty. We didn't see any bugs but there were control containers all over the apartment so if a pest company came in occasionally I think that would make a huge difference.

    Stayed in March 2023

  • Reviewed: 10 July 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 8 nights
    • Submitted via mobile

    Bathroom

    Q 1st

    Stayed in June 2022

  • Reviewed: 29 June 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic customer service.

    Stayed in June 2022

  • Reviewed: 1 May 2022

    1.0
    It was a horrible experience.
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment with Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    The rooms were outdated and I thought the cost was too much for this property. they didn’t have any amenities such as shuttle service to the grocery store down the mountain. there was no way for us to walk down the mountain to get food so we had to taxi up and down. They had rats in the trash receptacle and that was disgusting.

    I liked that I could see the ocean.

    Stayed in March 2022

  • Reviewed: 25 April 2022

    8.0
    Room was ok, however didn’t come close to expectations based on price paid.
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Sea View
    • Stayed 5 nights
    • Submitted via mobile

    The beds were not at all comfortable. The property was too far from town and any attractions without having rented a vehicle. However this was stated in the property description, but when you are without a vehicle things are much further away than you realize and cabs are expensive. I do not recommend the cab company the office recommended, he was very rude and hung up on us.

    The staff was friendly and happy to assist anytime we needed anything. It was nice that there was a bbq grill and pool on the property. We took advantage of both of both of them multiple times. The view from our balcony was very nice.

    Stayed in April 2022

  • Reviewed: 20 April 2022

    8.0
    Very good
    • Leisure trip
    • Couple
    • Apartment with Sea View
    • Stayed 1 night

    The location was such that it was difficult to walk from it to the town center - had to walk on a road with trafic

    Stayed in April 2022

  • Reviewed: 23 March 2022

    3.0
    Uncomfortable
    • Leisure trip
    • Solo traveller
    • Apartment with Sea View
    • Stayed 6 nights

    I was quite shocked to find that the linen on the bed was not clean. Some of the towels were not clean. The sofa was not clean. Had to ask for new sheets and a sheet to be placed over the sofa so that it could be used. Problem with mosquitos in the room. Sliding door on the wardrobe was falling off. Sound from the neighboring rooms carried easily through to my room and was quite disturbing. Parking was tight at times as there was limited space. Some of the steps on the property need urgent repair and are a trip hazard. The property is quite dated and needs serious attention.

    View from the property.

    Stayed in March 2022

  • Reviewed: 28 February 2022

    1.0
    We spent one night ands left for other accommodations.
    • Leisure trip
    • Family with young children
    • Apartment with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    They need to advertised that the facility is in disarray and that all amenities are available.

    Pool was out of order, facilities were dinghy and severely outdated.definitely not work the $4,000 they were trying to get for my stay

    Stayed in February 2022

  • Reviewed: 5 July 2021

    10
    Island vibes!
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    No negatives. Great place, great people, great view!

    Love it! I had room B2 and loved the view! The staff is very friendly!

    Stayed in July 2021

  • Reviewed: 24 June 2021

    1.0
    Very poor
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 1 night
    • Submitted via mobile

    Everything except the view. Roaches scattered everywhere when we turned the lights on. There’s electrical sockets in the shower!!! Sofa was nasty. The entire thing was disgusting and very outdated.

    The view.

    Stayed in June 2021

  • Reviewed: 20 June 2021

    3.0
    I wouldn't stay there again
    • Leisure trip
    • Couple
    • Studio
    • Stayed 1 night
    • Submitted via mobile

    Dirty bathroom, clearly no one cleaned it before our check in. Bed sheets were very old and bed uncomfortable. AC barely has any cold air and if you lower the temperature you'll lose electricity in the room.

    Great view

    Stayed in June 2021

  • Reviewed: 16 June 2021

    8.0
    Location!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    There were some minor infrastructure problems (plumbing, power outage) that the staff handled well.

    Self-contained little apartments and a nice pool. AC was great, easy to drive everywhere and the staff is very pleasant.

    Stayed in June 2021

  • Reviewed: 8 June 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Great views and a pool

    Stayed in June 2021

  • Reviewed: 25 May 2021

    8.0
    Comfortable & priced right
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Cab cost to the airport. I should have gotten something closer

    Clean, quiet, comfortable

    Stayed in May 2021

  • Reviewed: 24 May 2021

    3.0
    No Bugs, but still a Big No.
    • Leisure trip
    • Solo traveller
    • One-Bedroom Apartment with Sea View (1-4 Adults)
    • Stayed 3 nights

    The view is of an unattractive, industrial part of the coastline, making it not really a "view" -- just an elevated vantage point. The balcony cannot be used much because the exhaust from the A/C vents onto it. The sitting area and kitchen are very dark; there were two small windows in my room (one in the bedroom and one in the sitting area). The walls are paper-thin; if someone sneezes in the next room, you will hear it. My sheets were appalling, with blood and other stains, and holes where a stain-removal product had eaten through the fabric. The bed occupied almost all of the bedroom, so you cannot sit in the bedroom and look out the window at the "view." You also cannot walk anywhere from here, not even to the bus, because there are no sidewalks and the winding mountain road is treacherous.

    The towels were new and fluffy; the bed was fine. The woman who showed me to my room was very nice. The kitchen area is large and there is a sofa and a flat-screen TV. Lots of friendly cats around the property. No insect problems.

    Stayed in April 2021

Showing 1 – 25

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