“Not having friendly staff , very bad behavior and attitudes.
Dear [Hotel Management],
I am writing to provide feedback on my recent stay at your hotel. Unfortunately, my experience was far from satisfactory due to several issues related to the behavior and attitudes of the staff.
From the moment I arrived, I found the staff to be unfriendly and unwelcoming. There were multiple instances where I felt that my concerns and requests were dismissed or handled with a lack of professionalism and courtesy. Specific issues included:
Unhelpful Reception Staff: When I checked in, the receptionist was curt and seemed uninterested in assisting me. Simple questions about the hotel amenities were met with vague answers and a visible lack of enthusiasm.
Poor Attitude of Service Staff: During my stay, I encountered service staff who displayed very bad behavior. On one occasion, a request for additional toiletries was met with an annoyed response, as if I were imposing on their time.
Lack of Basic Courtesies: I also observed that the staff did not engage in basic courtesies, such as greeting guests with a smile or offering assistance without being prompted. This created an overall atmosphere of indifference that was quite off-putting.
The unfriendly demeanor and negative attitudes significantly impacted my stay and left me feeling uncomfortable and unwelcome. I believe that hospitality should be the cornerstone of any hotel experience, and the behavior I encountered was in stark contrast to this expectation.
I hope that you will take this feedback seriously and address these issues with your team. Improving staff training on customer service and ensuring that all guests are treated with respect and kindness can greatly enhance the overall experience for future visitors.
Thank you for your attention to this matter. I look forward to seeing improvements should I choose to stay at your hotel again in the future.
Sincerely,
Naji”
“Mixed experience with this hotel. It has got its own small beach, but when it’s a low tide - all others are also coming. Another hotel has being constructed just next to this hotel and it’s extremely loud pretty much an entire day.
Breakfast is very rich.
The staff service is variable - some are very helpful, others - ridiculously unhelpful.
The hotel offers its area for corporate events and it gets extremely loud and crowdy when an extra hundred of people or more strolls in the hotel.
A funny detail: a safe was placed into a same wardrobe as a fridge, just above it. All stuff in the safe was very warm all the time due to its proximity to the fridge. I needed to take it out time from time from the safe as it wasn’t good to be 100% in the hot environment.
Price - service/quality don’t match.”
“Very nice staff, cleanness 3/5. There were lots of flies and insects around food at the breakfast. Windows can’t be open in the room.
It’s a small supermarket 5 minutes by foot from the hotel, called Noor.
Ok for a short stay.”
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