The food can be better and less pricy

The facility and location

Stayed in April 2024

The staff at the reception is not welcoming at all. It came with big surprise as during the hikes we have always been amazed by the hospitality of Omani people - always smiling, always welcoming to their homes, offering food, etc. However, during the check in, the staff was short in answers, not helpful, and not welcoming at all. Phillipino lady the next day was good though. Also, food is overpriced in Samba restaurant. Portions are small, and overall not the greatest. Breakfast in Samba was okay, however, on our second day we checked out Al Tanoor restaurant for breakfast in Bandar Hotel and we were shocked at how different it was compared to Samba. Much brighter, much nicer ambiance, a much better presentation and service was outstanding!

The location is beautiful, the rooms were very decent, and the overall property is really really nice. We loved using the lazy river.

Stayed in May 2024

The view, the staff were very friendly and helpful.

Stayed in April 2024

While the resort itself is beautiful (albeit rooms are dated -and good facilities for kids - the level of service we received at this hotel was appalling

Stayed in April 2024

Nothing negative observe/experienced.

Staff very friendly and helpful for any requirements

Stayed in May 2024

Price could be lower

Everything

Stayed in May 2024

Nothing

First of all the attentiveness of all staff especially Jay and Nancy. They were the greatest first impression of the hotel. And secondly, everything about the hotel.

Stayed in May 2024

Looking a little dated especially for the price. Service was not great.

Lovely grounds and facilities for kids

Stayed in April 2024

Italian restaurant food. Staff were amazing. No massage available at the beach or poolside.

Beach amazing breakfast amazing Tried all restaurants. I would say 8/10 exceptional The other 2 standard. Staff = The best. Accommodated me and my pregnant wife. Noushad, Mouahmmad balouchi and Aadil. Thank you so much. And the manager of Al Tanoor and the staff at Chinese restaurant.

Stayed in April 2024

They certainly need more elevators

Perfect resort

Stayed in April 2024

The room was spacious however the décor was a little old and outdated. The food served in the restaurant by the pool was bad. There was only one other table when we ate there but we waited for 20+ mins for our drinks and then some more for our food. The food was poor (lumpy mash potato) and expensive, think British chain pub food.

We didn't realise this, but there are actually three hotels on the resort and we mistakenly booked the family hotel - so beware. The staff were helpful but overall the hotel was pretty average for a Shangri-La and I would definitely not call it a 5* hotel. Perhaps the adult only resort is better.

Stayed in April 2024

rooms were too small. looked bigger on the website

the facilities and beach location

Stayed in April 2024

Nothing

All was well done

Stayed in March 2024

Everything + the friendly staff

Stayed in April 2024

The breakfast hall was overcrowded. We were transported by bus to another Shangri-La hotel to have breakfast. The rooms were overpriced compared to the level of the rooms we paid for. Not the Shangri- La standard we normally stay in. The hotel is overpriced. One shisha and 3 teas cost us US$ 60. +... The Service at this SiO2 cafe was very bad. When we checked in, the reception offered us an option for dinner: a discount of OMR 10 (US$27) per person (from OMR29 to OMR 22) if we book with her the dinner table immediately. We agreed and paid in advance upon check in. But the dinner value is not even worth the OMR 66 =(US$180.-) we paid for the 3 of us. Even tea, coffee and water were extras!!

The staff was friendly and helpful. Breakfast was ok but overcrowded. Beach looked ok but didn't use it, it was raining unfortunately. Room ok but way overpriced and below Shangri-La room standard.

Stayed in April 2024

Food was good, but i do feel there is room for improvement being a 5 star.

Resort.pool.activities for kids.room comfort. breakfast buffet.water activities.beach.room service food. Thankful for the water coolers around the resort - brilliant idea and facility.

Stayed in April 2024

POOL AND LAZY RVIER NOT CLEAN AT ALL

VIEW, AND FOOD

Stayed in April 2024

Overpriced resturants

Stayed in April 2024

The service and communication was not always the best. Our 2 rooms were described as "adjoining" (but one was around the corner from the other and seperated by a service room in between!), a trip we booked wasn’t booked properly by the staff, coffee and breakfast items would sometimes not turn up and you would need to give a reminder. Not so well organised/managed in some respects, some room for improvement there.

A nice resort, relaxed and very good for families. The children enjoyed the pools and the lazy river. A nice selection of restaurants.

Stayed in April 2024

Restaurants are really pricey

Lots of facilities to keep kids and adults entertained. Very clean. Staff was very friendly and helpful. No time to be bored.

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

We visited over Ramadan and at Eid, and although the no-alcohol didn’t really bother us, it did get extremely busy over Eid. The second room we stayed in on the ground floor was convenient, but we did feel that for the amount of money we were spending to stay, the rooms could definitely do with a spruce up - some of the sockets and lights didn’t work, and the rooms felt quite outdated for the price.

Hotel was clean and staff were extremely helpful, thoughtful and kind. Special thanks to the waiter Lanka (I think) who brought us fresh pomegranate juice every morning at breakfast when he saw us! There was so much for our 3.5 year old daughter to do, and she especially enjoyed the lazy river, playing on the sea and the children’s play area. The children’s pool is perfect and we could easily spend hours splashing about there and made some new friends.

Stayed in April 2024

Rooms are a-bit outdated

It’s a huge resort with lots to offer from dining options, entertainment and great facilities. Staff is extremely nice and very helpful

Stayed in April 2024

Could be a little less expensive )

Overall exceeded my expectations. Very nice 'village-like' experience, quiet and comfortable room, very friendly and professional staff always eager to help. Great job, Shangri-La Muscat.

Stayed in March 2024