Cnr Hunter & Douglas Street, 121 Port Moresby, Papua New Guinea
#13 of 14 hotels in Port Moresby
Guests' ChoiceBased on 222 hotel reviews
6.8Cleanliness
7.5
Comfort
7.6
Location
8.6
Facilities
6.9
Staff
8.1
Value for money
7.4
Free WiFi
6.6
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End of dialog contentReviewed: 9 January 2023
Jessica
Papua New GuineaWe were moved 3 times. First room was not the room we booked. They moved us to the correct room but the carpet was heavily stained and there was a dying cockroach on the floor as we walked in. The man who helped us with our bag also helped us remove the cockroach. I was with my two year old and I didn't think that room was very hygeinic for a child or in general. They then moved us to a room with tiled floors which was cleaner. The tissue box was empty, the toilet rolls were already half used, there were no spares and we ran out the next day. I had to request them. A few minutes after we walked in, one of the bed heads collapsed. I went to check it and saw there was so much dust behind the bed heads. When we were leaving two days later, I checked under the bed for my son's shoes and realised there was so much dust under there too. The staff were very friendly so they're doing their best. The maintenance issues would be a management problem that needs urgent attention. This was the first time staying at Crown and we won't be going back mainly due to the hygiene problems. The price we paid was for a good hotel but the quality was very poor and felt like a low budget motel. Lobby well kept and looks great but rooms are poor quality and dirty. Only good thing are the friendly staff.
Staff were friendly
Stayed in January 2023
Reviewed: 28 December 2022
Christine
Papua New GuineaNo service to my room after few requests. Phone not answered at house keeping after several attempts.
The swimming pool
Stayed in December 2022
Reviewed: 28 December 2022
William
Australiacleanliness
Location
Stayed in December 2022
Reviewed: 19 December 2022
Andrew
Papua New GuineaFirst negative I experienced, straight away, was the check-in staff members. 3 out of 5 of them were not so friendly. Be careful with the Bar staff, if they see that you are not a regular, they will try to keep your change and ignore you hoping that you give up and walkaway.
The most memorable thing for me were The cafe restaurant staff, they were very friendly and helpful. Food was better than most hotels I've stayed in. The room had the best pillows I have used, very comfortable.
Stayed in December 2022
Reviewed: 11 December 2022
Pelly
AustraliaI will never stay at Crown hotel again
Air Condition in the room was terrible. Room was really hot and I couldn't even open the balcony door for fresh air.
Stayed in December 2022
Reviewed: 6 November 2022
Bhuwan
NepalVery few food options in restaurant.
Location
Stayed in October 2022
Reviewed: 26 October 2022
Nathaniel
Papua New GuineaCar parking space
Rooms and bath and location
Stayed in October 2022
Reviewed: 16 September 2022
Reza
Australiaget the problem fixed
I am very disappointed with this hotel. I booked it with booking .com and i had to pay $192 Australian dollars, but at the counter the reception forced me to pay In kina PNG and I have been charged K486.00 which is in my credit card the charges was $200.73 AUS
Stayed in September 2022
Reviewed: 12 September 2022
Andrew
AustraliaSmelly lobby areas and rooms
Location was right for business
Stayed in September 2022
Reviewed: 8 September 2022
Andrew
AustraliaTV and wifi bad. Telephone not working..
Good
Stayed in September 2022
Reviewed: 20 August 2022
Eliane
United Statesexcellent staff
Stayed in August 2022
Reviewed: 4 July 2022
Diana
Hong KongThere is renovations causing loud noise.
Breakfast satisfactory
Stayed in June 2022
Reviewed: 3 June 2022
Ahmad
AfghanistanThe internet is very poor in this hotel. It has been my second time staying in this hotel, and they are doing nothing to improve the internet connection.
Its location
Stayed in June 2022
Reviewed: 1 May 2022
Aiva
Papua New GuineaAir conditioning was bad, room was too small for the price
Good location
Stayed in May 2022
Reviewed: 1 May 2022
Suwi
Papua New GuineaThe rails
24hrs Meals
Stayed in April 2022
Reviewed: 3 April 2022
Gabriel
United StatesCondition of room and rate for accommodation
Stayed in April 2022
Reviewed: 23 February 2022
Nigel
Papua New GuineaNeed more TV channels
Perfect
Stayed in February 2022
Reviewed: 29 January 2022
Ian
Papua New GuineaI like the view towards the Port Moresby Harbour from the 7th floor room balcony.
Stayed in January 2022
Reviewed: 18 January 2022
Ian
United Kingdomit’s old
location nice view
Stayed in January 2022
Reviewed: 15 January 2022
Fernandez
Papua New GuineaThe aircon is not working well. We reported it to front desk then they sent their maintenance, however,the maintenance said he will figure out what happened and get back to us but we waited till we slept already and woke up sweating. The aircon in my personal room in my accommodation is far better than their aircon at the hotel.
The food was great 👍
Stayed in January 2022
Reviewed: 8 January 2022
Dee
Papua New GuineaThere's only one thing that I don't like, it's the carpet. The carpets seriously needs to be replaced, they are so dirty.
The staffs are very friendly, the location is convenient to go to Ela beach and the shops.
Stayed in January 2022
Reviewed: 6 January 2022
Janet
Papua New GuineaI thought all rooms came with complementary breakfast but I was told mine was not
I was not allowed a complimentary breakfast
Stayed in January 2022
Reviewed: 4 January 2022
Jr
Papua New GuineaThe rooms where so old and run down ,even the GPS switch wasnt working and also the Ballcony area where so small.
The thing that we like the most was the Breakfast in the morning with the service and staff of the restaurants only.
Stayed in December 2021
Reviewed: 27 December 2021
Bry
Papua New GuineaRoom was in poor condition considering crown is well known name.
The view
Stayed in December 2021
Reviewed: 13 December 2021
Robert
Australiaall good
staff where excellent
Stayed in December 2021
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