My hotel room was dingy and dimly lit. The bathrooms were old and had no counter space. The toilet paper was so thin. Shampoo/conditioner was combined and came in ketchup packets (women - bring your own hair stuff!!). Room cleaning was not great.

Food was excellent- lots of options. Place was nice with a beautiful set up. Staff was friendly. Beach set up was incredible.

Stayed in March 2023

1. They didn’t clean our room one day out of the 6 nights. I had to go twice to remind them to clean it. 2. No wifi in the rooms 3. Only wifi in the reception area where you get moskito bites like crazy 4. Not very good clean service in the rooms and bathrooms 5. Need to fumigate more often

1. Food 2. Location 3. Towel services 4. Zumba classes 5. Coffee and winery 6. Shuttle to the airport 7. The cats in the reception area

Stayed in July 2022

The option to purchase the internet package for use in the rooms was not available.

There were a lot of choices for each meal. We were always sure to find something we liked. The staff was very friendly and helpful. We are not native Spanish speakers, but there was always someone that could help us in English.

Stayed in June 2022

This review has been hidden because it doesn't meet our guidelines.

the alcohol was watered out and the buffet was not the greatest.

closeness to the beach

Stayed in March 2022

Food was terrible out of all all inclusive I hv been to.

Beach area is nice.

Stayed in March 2022

The lack of enthusiasm from staff, & the lunch line/meal times should be more orderly & efficient.

The bartenders were exceptional. Location beautiful, the winery was exquisite. & the late night activities offered in the hotel are nice.

Stayed in July 2021

-The food was poor (not enough choices) some nites there was nothing that was even interesting. -the place is in poor shape , my balcony had rotten boards in many place and I wondered if one day it would collapse. - Didn’t have running water one morning. - maid dint show up til 5pm when she decided to show up at all. my second last nite she didn’t show up at all then the next nite (when I was sick all day but got out of my room for it to be cleaned) I came back to my room at 4:30 and the maid is sitting on the stairs on her phone. I waited but after 15 mins I went to bed sick, she knocked on my door 45 mins later but I didn’t get up, I was feeling so poorly. she would make my bed and change my towels but never swept the floor. -you were never given bottle water, soap, toilet paper in your room unless you asked. I stayed here many times but will not return to the same hotel again. - on cruise ship days there are too many chairs rented out, which makes it hard to find a chair to lay on - the new beach chairs they’ve invested in are the worse chairs to lay/sit on and the pool chairs are even worse. Maybe who ever is responsible for buying, should try spending a day or two on them.

it has a great beach location. the staff is very friendly and helpful, but I found the entertainment staff caterers more to the Spanish speaking people

Stayed in February 2023

everything lotta walking to get to the beach from your room pool was very rundown and gross we actually stayed at other hotels only went there to sleep

nothing

Stayed in July 2022

bathroom was real bad there was no hot water,the faucets were outdated and they had a lot of corrosion including the shower head. the restroom wall had couple big holes. they only had one iron for all the rooms ,you were just allow to use it for 30 min.

location

Stayed in September 2022

Food... they were always short on food.

Stayed in August 2022

First of all I had to say that I’m not a person who complained for little thing, if on vacation I enjoy every minute.🤗 I But i have to say that when I get to the room I didn’t liked, I when to the front desk and there it was a lady Kimberly she is the most sweet,calm,professional, kind person that you can Talk to,to resolve any kind of the issue.The staff in this hotel are rely nice.. The beach is wonderful. If you have kids they have this place that you can lived then there, and they take care and entertain them., if you are not a picky person the food is good..

Stayed in July 2022

The food was terrible, we needed to eat outside the hotel since the food was really bad, first day I tried pasta because it was the only thing left and it was undercooked. They also had pizza and it was terrible, mainly chicken and pork the rest of the time, if you could get there on time to get something. We used to get there between one or one and a half hour before the end of the meal and it was always very bad. The room has no view, one little window, no hammock as promised, it was dark and smelled bad. Nothing like the pictures.

The hotel was located in one of the main beaches in Roatan, beachfront, staff was friendly. They're good restaurants around an ld they offered tours all over the beach.

Stayed in July 2022

Great staff and location. Good food. Excellent value. Highly recommended.

Stayed in July 2022

the lunch and dinner weren't tasty it was hard rice and they only served chicken

the breakfast was good

Stayed in June 2022

the location.

the hot water kept coming off. the food was the same every day. there was only 1 place to get drinks. even if you just wanted a soda.

Stayed in June 2022

The furniture was very outdated. There was no TV\cable. I had to switch rooms and this one was not any better.

Food was good.

Stayed in June 2022

Although they fumigated while we were there, there were still so many insects and ants. But we can't really fault the hotel for mother nature's decisions

Staff were all so friendly and accommodating. And the hotel offered so many off site activities

Stayed in May 2022

service horrible, rooms dirty, run down, broken ac, no hot water

nothing

Stayed in May 2022

service and maintenance

location

Stayed in April 2022

No free internet coverage, i was told to get ready for the shuttle at 5:30am but it came at 6:30am

the beach was super, friendly staff, excellent food selection and variations, very nice pool, hot showers, airport shuttle service.

Stayed in March 2022

right in west bay, perfect location

Stayed in March 2022

Bed rooms were not being cleaned, i had to ask reception to have someone come over to clean it. Buffet was very limited. Same show every night, karaoke every other day. Staff was not very friendly. Especially at the bars. Very limited choices of drinks. Seems like we bothered them everytime.

The beach was nice and had plenty of shade if you needed it.

Stayed in January 2022

no wash clothes in the bathrooms

location , entertainment

Stayed in February 2023