On going construction was distracting, especially in the morning.

The on-site caves were amazing. The heated pool was a nice respite given the below average temperatures. The breakfast buffet was reasonably priced (for Bermuda). The bus stops were at the entrance to the resort making island exploration easy and convenient.

Stayed in May 2024

dated not great value €600 per night not including breakfast

location & staff

Stayed in April 2024

Your front desk service was spotty. I couldn't call the front desk from my room and get anything except a recording. I tried 4 different times on March 31 and April 1. One of your front desk personnel was impolite to me with my request to change my taxi pickup time which I needed for April 1. Overhearing his rudeness, a fellow employee at the desk intervened and said, "I can help with that." And she was able to easily make the change I needed. I was appreciative. According to a member of my family who also had a very negative interaction with this same front desk person, he was very curt with her on the phone prior to her arrival when she wanted to confirm some arrangements in advance. I believe my family member did ask to discuss this with a manager. I also thought not having a bathroom near the dining room in spite of the construction, was extremely inconvenient if not unsafe. As for the rooms, they are clean but tired. I didn't appreciate being charged $200/night more for my room (462) than my sister's (423) when they are in fact the very same room with the very same view and balcony. I did feel taken.

Food was great. Dining service was great. All the staff, with the one exception noted below, were friendly and very helpful and responsive. I liked the general relaxing and happy atmosphere. Very easy drive from the airport.

Stayed in April 2024

Some of the property feels a little dated but it is currently being renovated.

Loved the beautiful location and the amazing food! Highly recommend the all inclusive package.

Stayed in March 2024

No complaints about our experience.

Location and access to buses, parks, grottos, bays and beaches is excellent.

Stayed in November 2023

The beach area needs some serious attention. The sun beds are old and need upgrading. The beach is small (especially when the tide is in.

Great staff, excellent F&B, comfortable room and the all inclusive a good option

Stayed in October 2023

Stayed for two weeks special food nights were the same for both weeks

It’s location and beach. island bus service stops outside the front of the resort. Staff were incredible including the friendly managers.

Stayed in September 2023

The Dive Shop was closed Sunday 9/3 and Monday 9/4. That was very disappointing since we missed out on the water activities the day before due to a cyclone. The weather improves drastically by Sunday. Also, the quality of cocktails and lunch need improvement, both indoor restaurant and at the poolside bar.

Location - especially close to BDA airport. Good staff.

Stayed in September 2023

No airport pickup despite short distance. Very limited local cuisine.

Location and range of water activities.

Stayed in June 2023

Price for room was too high and paying another $60 per day for the use of the facility was over the top. Facility and gym needed updating and hotel is too far from town. The restaurant closes too early and breakfast should be served until noon since it is a vacation spot and not until just 10:30am

The beach in front of resort was beautiful and the jewelry vendors that came to the resort were so pleasant.

Stayed in May 2023

I liked everything about the resort. No issues.

Excellent staff, clean, very good facilities.

Stayed in May 2023

value for money, some bar staff weren’t very helpful/friendly, was not checked in in time but was not allowed a later checkout

proximity to beach, view, cave pool, spa

Stayed in May 2023

We were not happy that the water park wasn't available because our sons were really looking forward to the slide. We didn't like that we couldn't have a can of Diet Coke to take to our room when we are paying for beverages with the all inclusive and do not drink a lot of alcohol. The bar was closed for some of us, but not for others. A few times the bartender was rude to our boys when they asked for a non-alcoholic beverage and they asked nicely with good manners. The all inclusive would be better if you could graze and have one of your appetizers mid meal instead of all at one sitting.

We really liked Jeff and Estaban, two waiters. They were very friendly, as were most. The cleaning staff that cleaned our room did a very good job restocking our toiletrees, kleenex, toilet paper, and towels. Our room was cleaned early which was very convenient. The towel/pool attendant was super friendly and kept the pool area neat. The food was very good. The drinks were better at the main building than at the pool. We especially liked that they put us in a room that was ready as soon as we arrived.

Stayed in April 2023

the all inclusive package is just a meal plan and not a reall all-inclusive. it is limited to a breakfast buffet (7-10am), a limited lunch menu (restricted to lunch time) and at dinner you also are restricted to 6-9pm with one dish per course. drinks included are not good. Basic cocktails like a classic mojito has a $4 surcharge which we found to be ridiculous. If you miss dinner from 6-9 there are no other options to eat later. We usually dont like resort life but there are destinations where resorts are actually great. and when you get an all inclusove you expect to be able to eat at any hour, or to get basic cocktails included, otherwise what is the point? one thing that annoyed me was that while we were already at the table and had already shown our all inclusive card, the server asked me to show it again to order my second drink! this made me feel like i’m receiving food rations… I dont know how to explain but it didnt make me feel like I am on an all inclusive! The food at the Hibiscous restaurant was good but the Court room restaurant was too overpriced for super bland food. restaurant service depended on who you get. we had a lovely server (named Vinay) who was so nice and treated us super friendly, and another time another fellow was quite dismissive.

great location, beautiful spot, accessible to main attractions and has it’s own crystal caves :) the spa is a gem!

Stayed in March 2023

Room amenities lacking

Location and overall ambiance

Stayed in March 2023

Room lacked in small things such as no robe, hotel slippers or water.

Brunch was absolutely wonderful, great staff and tasteful options. The room had great views

Stayed in January 2023

Cannot think of any way to prove a very good thing.

It was buffet with many choices to select from.

Stayed in April 2022

The internet from the room kept dropping. I had a couple of meetings to conduct and a presentation. The presentation was to an international audience and to ensure it went smoothly I had to conduct that off premises. In the lobby was fine but not so in my room. They need to invest in more hotspots.

The views from the room are absolutely beautiful!

Stayed in March 2022

The pool-side grill closed very early around 4 pm which is bizarre, and the concierge is merged into the front desk operations. Potentially all of the covid restrictions are causing this to happen, however it erodes the experience of enjoyment. There was absolutely NO nightlife or entertainment, which for an all-inclusive is really bizarre and detracting.

The room was very clean and adequate for an all-inclusive resort. Dinner is pricey and there is a somewhat limited menu. The private beach is definitely a WIN! The water is so warm, clean, and enjoyable! The resort is approximately a 5 min drive from the airport and you can even take the city bus to and from the airport as well for one token that $4.50. The Cathedral Cave on the property is definitely a MUST see experience along with the Natural Spa which is also in a separate cave.

Stayed in October 2021

There was very little entertainment. Too much construction and very limited dining options. Dinner ended at 9pm and no other food options available after 9pm...not even room service. I'm so glad we opted not to get the all inclusive package.

It was charming in an old world sort of way. The staff was friendly. The couples spa in the cave was awesome

Stayed in May 2024

Nothing

Lovely room and view Food was better than I expected Friendly staff

Stayed in April 2024

Nothing…

I loved everything! The room, the views, the food, the staff, the caves, the spa! The Maitre d of The Hibiscus restaurant, Ms, Veronica, was so sweet. She took excellent care of me. The entire staff was nice but David and Ms. Veronica were exceptional. I had a spa in the cave! I loved it. I will forever remember the experience. It was amazing!

Stayed in February 2024

No early breakfast for runners during the CHUBB challenge, pricey

Secluded, grottos on site, everyone so friendly

Stayed in January 2024

nothing

Staff, breakfast, beach next to the property, spa in caves, tranquility.

Stayed in January 2024