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The best service we've ever had anywhere. Chie was essentially like our personal attendant, helping us with everything including serving dinner, making reservations, and even calling around to find a place that had my size snowboarding boot rental at a local ski resort. She made the experience for us that much better.

We loved being in nature - Nagano is so beautiful and this location was a very special place to rest relax and enjoy the beautiful scenery. The staff are so warm and friendly and the food was incredible - you will not go hungry at this hotel! We loved the care that the staff put into each meal and every detail of the space. We also loved the Onsen experience and found the facility to be very clean and easy to use. Our rooms were very clean and spacious, comfortable and enjoyable. We loved our visit and hope to return!

All new amenities and very clean Cheerful staff at reception who greeted us each morning and night Quiet room with a lovely view of the mountains surrounding Nakano Breakfast was a mixture of Japanese and European which we liked,staff were very attentive to our needs.

Good food. The staff is very kind.

only the parking spot

Very clean room and facilities. Quiet neighborhood

Onsen was great especially the outdoor one, the amenity in the onsen room is fully provided. The room is set in an exquisite traditional way including a good quality green tea and the bed is very comfortable . Breakfast is something I recomend everyone to try, Also my partner is vegan and he was able to enjoy the meal with various type of vegetable and beans. The staff is super nice and helpful

Wonderful wonderful stay! From the moment you enter this beautiful place you enter another world to immerse yourself in a traditional Japanese setting. Leave your shoes at the door and slip on provided slippers. Escorted to your room and given your sized Yukata robe for wearing around the hotel and meals and Onsen. You absolutely must sign up for the half board meals. We were met at the floor 2 elevator stop by our personal waiter. He showed us to our private dining room and brought course after course of delightful foods (artfully presented and many delightful tastes). Some things we recognized but most we did not, but it as all good. We reserved a private Onsen each evening at 10pm that was the perfect ending of the day. We’re in our 70s so we opted for the traditional bedroom and the beds were comfortable and we slept well. We decided to walk to and from the Monkey park but could have taken the hotel shuttle. On our arrival and departed the hotel transported us from/to the train station. (Hint, the little coffee shop (Tea Salon Milano) directly across the major street from the little train station has excellent coffee and cheese cake). We can’t wait to go back to Wafu-no-Yado MASULA! We really hated to leave this wonderful place where we felt pampered by the staff.

This Ryokan was our favourite experience on our trip and one we will never forget. Every detail was unique and lovely, and every person working here is fantastic. We were picked up from Yudanaka station right as we arrived, which was so generous and good. Then once we arrived we were shown to our rooms and also served dinner by Hiro who was an exceptional host. The private onsen room we had called "Ayame" was quiet, comfortable and peaceful. Despite being surrounded by baths everywhere there was no humidity and it was fresh and cool. The rest of the private onsens throughout the ryokan were each so unique and interesting, with the larger open air baths being my favourite. You can reserve these if it's during busy times or if it's low traffic you can just go into any of them and lock the door behind you, meaning you can go as a mixed sex group or couple. If you have breakfast and dinner, these are extravagant and large multi dish meals full of variety, with everything being high quality leaving us feeling fueled and refreshed. I could go on forever about how great Kokuya is, but it's better to go there and see firsthand how amazing the building, the people and the onsen village of Shibu is! There are some things to be aware of that might be unusual for others booking who aren't used to Ryokans or Japan The tatami mat sleeping arrangements are hard, but I like this and anyone who prefers hard mattresses and sleeping on your back will enjoy them. Also note that the meals are large and varied, there is a western style breakfast available but to really enjoy this Ryokan you should be prepared to dive into Japanese Kaiseki dining with everything that it involves, from the raw fish and raw egg to the sea urchin and everything between. If you are too fussy and dislike most of the things it would be a big waste and loss for you. If you enjoy this, you will love it!