Arcades Shopping and Entertainment Complex, 10101 Lusaka, Zambia
#11 of 42 hotels in Lusaka
Guests' ChoiceBased on 137 hotel reviews
8.3Cleanliness
8.8
Comfort
8.8
Location
9.2
Facilities
8.3
Staff
9.3
Value for money
8.4
Free WiFi
7.3
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End of dialog contentReviewed: 22 May 2024
Harald
GermanyNix Etwas teuer
Shopping center nearby Early check inn was possible
Stayed in May 2024
Reviewed: 12 April 2024
Ms
South AfricaThe staff was extremely hospitable
Stayed in April 2024
Reviewed: 1 March 2024
Máire
IrelandThe staff were wonderful.
Stayed in February 2024
Reviewed: 24 February 2024
Ranjeev
UgandaAll was good.
Location was great as very close to a large shopping mall. Excellent breakfast. Good sized room.
Stayed in February 2024
Reviewed: 14 February 2024
Newton
KenyaGood location, within major shopping centre!
Stayed in February 2024
Reviewed: 28 December 2023
Angella
MalawiWould prefer a more spacious room
Staff members very friendly and polite. Excellent food Nice location near shopping malls
Stayed in December 2023
Reviewed: 30 November 2023
David
Tanzania1. The room had a very small TV screen 2. The bar in the restaurant had no TV
1. Cleanliness 2. Food was good 3. Staff are great
Stayed in November 2023
Reviewed: 6 November 2023
Adewumi
NigeriaWifi was poor in signal strength
Breakfast was great and staff were kind and polite
Stayed in November 2023
Reviewed: 26 October 2023
Patrick
South AfricaN/A
Location, hotel. in general.
Stayed in August 2023
Reviewed: 7 October 2023
Joerg
SomaliaNothing at all, great place.
Great breakfast which doesn't miss anything. Big room with enough space and comfortable bed, and great location across the East Park mall and in opposite to hotels downtown, fresh air and green nature. Very good Wifi, very kind and professional staff, willing to support you always.
Stayed in October 2023
Reviewed: 15 September 2023
Eric
Kenyaone night the room had ants in the bed! There is a leaking water source that makes a permanent noise in room 221
The food spread and quality is good
Stayed in September 2023
Reviewed: 5 September 2023
Helen
United KingdomNew furnishings needed for the dining area
Fresh breakfast every morning. Eggs cooked on site
Stayed in September 2023
Reviewed: 25 August 2023
Elizabeth
KenyaWe had dinner at the tower, but seemed to be overwhelmed by many customers, thus some delays in serving us.
Breakfast was good. Include more vegetables. The city was good also
Stayed in August 2023
Reviewed: 21 August 2023
Helen
United KingdomThere’s nothing not to like about this property
Location Cleanliness Friendly staff
Stayed in August 2023
Reviewed: 31 July 2023
Anthony
Zambia1. Day of checking in l indicated that we would arrive at 14hrs. We arrived slightly after 14hrs but the room was not ready and we had to wait for 15 minutes. This defeats the purpose of indicating the time . 2. Checking out we wanted early breakfast so at 06.15hrs we went down but the preps were still going on. So we just made do with what was available. Hope in future the staff can be ready to serve at 06hrs.
The breakfast was good
Stayed in July 2023
Reviewed: 27 June 2023
Isobel
NamibiaThe need to rather include the airport transfer amount in the cost of the room or as an extra that the Hotel offers for free.
Location and the breakfast was good.
Stayed in June 2023
Reviewed: 4 June 2023
Peter
TanzaniaSome facilities are aged
Staff courtesy were marvelous
Stayed in May 2023
Reviewed: 18 December 2022
Kkchen207
Chinaroom not big enough
general gud
Stayed in October 2022
Reviewed: 24 November 2022
Paulo
South AfricaThe hotel was extremely busy with conferences and made it very noisy at times and extremely busy
The hotelvl staff are always friendly, the breakfast has not changed in the number of years I have been travelling and staying there, maybe time to offer something different
Stayed in October 2022
Reviewed: 19 November 2022
Grayson
SwitzerlandThe noise from the other meeting room that kept disturbing our meeting. Airport drop off delayed by fifteen minutes.
Courtesy and politeness of staff and meals
Stayed in November 2022
Reviewed: 15 October 2022
Olusoji
Switzerlandfacilities needs upgrade
location and staff cordiality
Stayed in October 2022
Reviewed: 20 July 2022
Samory
Italyquality of breakfast to be improved.
cleanliness and extreme friendliness of the staff.
Stayed in July 2022
Reviewed: 1 May 2022
Jane
ZambiaThere was loud music playing somewhere which while not to bad in my room did impact somewhat when I turned off the TV to sleep. That is a risk of staying close to restaurants etc. but I've not experienced it when I've stayed before.
Clean, comfortable rooms with excellent front desk service. Good location right near shops and restaurants. In house restaurant offers a good breakfast and serves until 10pm at night for late arrivals.
Stayed in April 2022
Reviewed: 18 April 2022
Joseph
United KingdomMore selections and variety would be helpful c
Breakfast was okay.
Stayed in April 2022
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