Bugs

Room is okay but with many bugs. Good location , beach right in front Breakfast charge is hard to understand. (Not recommended for young family travelers)

Stayed in September 2023

Room was clean however 1st night there after some heavy rain woke in morning to leaking roof with large pool of water over floor and tv cabinet etc. (this was however attended to the next day by maintenance). Wi fi not working for the practically the entire stay (which for us trying to monitor a business back in Aus was extremely frustrating) and even after daily requests, up to 3x a day, for the IT technician to come and attend to remedy the fault (as it was only our room and the adjoining room), it was still not fixed after 5 days. Finally after 5 days of requests the problem was temporarily rectified so that we had wi fi for our 6th day before we checked out on the 7th. Balcony doors also were unable to be locked securely which was frustrating for security reasons. Unfortunately the oceanfront room was extremely noisy as well with the high wind & rough sea conditions making it difficult to sleep. We would be awake most of the night and then be falling asleep around the pool or on our tour/s during the day. Not an ideal way to spend our holiday but also obviously not necessarily the fault of the resort itself or their staff. Not sure if I would recommend an oceanfront room for a light sleeper though!

Staff were so lovely. Cafe Vila was good dining with great food. Pool area and surrounds pleasant.

Stayed in September 2023

The price doesn't match with the level of service. It's not to bad, but it doesn't deserve ecstatic comments. Equipments are old and there is a lack of communication between the hotel and the restaurants.

Good location.

Stayed in August 2023

The breakfast was very small, we weren’t full after. I checked in and the room view wasn’t as pictures “ocean view studio” should be a clear ocean view like how the photos were. We got moved into the correct room, the blinds didn’t work so light came in the next day. Heads up - don’t waste your money on the steaks. Didn’t even have a phone in the room how a resort should, had to use what’s app to contact. Can’t order drinks by the pool too.

Stayed in August 2023

There was nothing that we didnt like except having to come home to cold weather.

Our first time staying in Vanuatu and can't wait to go back. Buses were so easy to catch and they weren't expensive. It was great to go into town and just wander around and everybody was just so friendly. Staff were exceptional as they all interacted in a friendly and professional manner at all times. We couldve quite easily brought staff home with us to work in our hospitality venue. We felt like we were treated like a part of a family. We were always welcomed with a smile hugs and our first names which was fantastic. Choice of food could have been a bit more expansive but we never left the table hungry. Food was always lovely. Congratulations to management and team. Nothing was a problem and our questions were always answered with a smile. Can't wait till we go back next year.

Stayed in July 2023

We had a great trip! Yes, there was a rooster at silly o'clock, the ocean was a bit rough to take out kayaks due to the weather, but we made the most of it and the postives outweighed anything else, the resort can't control a rooster and unruly weather!

Nasama Resort's best feature is its staff and their beautiful customer service. The team go above and beyond to make your stay amazing. We were greeted at the front of the resort and taken to our room which I thought was a kind little touch. The room was huge, we had fresh flowers and the linen smelt like salt air and sunshine. The Wi-Fi in our room wasn't working and a team member came to our room and worked on it until it was perfect, I think he even went into town to get parts! The resort has some wear and tear from the recent cyclones however given they were only 6 months ago; the team have come together to look after their guests. Nothing is a bother for the Nasama team, they let us have a complimentary late check out as no one was checking into the room and Reception even let us exchange some of our bigger notes for small changes so we could get the bus into town. If you are expecting pool side cocktails and flashy amenities, this isn't your place. However, Nasama make up for that with the small touches – Resort cats slink around and purr when picked up, a gorgeous team member lined up my shoes and folded my pyjamas at the end of my bed, the waves can be heard as you go to sleep and the team are full of smiles and helpful suggestions. If you are looking for a genuine, authentic experience where the team members look after you, then book now.

Stayed in July 2023

The shower head

The staff, the beach, and the pools

Stayed in July 2023

I liked everything what I didn't like was time went to fast 🙃.

The view from our room was amazing and the staff were so friendly and helpful in every way. Cafe villa is a great place to eat and three pigs is also a great place to eat 😋. Which both restaurants are attached to nasama resort.

Stayed in July 2023

I booked two nights and my room was changed after the first night, inconvenienced to repack and no warning/communication given prior this would occur. It seemed it was because they were overbooked.

Cafe food and staff at cafe are excellent

Stayed in July 2023

The after hours service for reception was non responsive. I downloaded whatsapp to contact them (as advised), no one got back to me. We had an early check out in the morning. The wifi apparently was down due to a storm. We stayed 5 nights and it never worked but when we went to the Cafe, it worked. Weird how the cafes wifi worked but the hotel one didn't. We needed wifi for work purposes so it was a real let down when we read they had wifi at the property and then there wasn't.

Amazing beach and pool. The staff were friendly at the Cafe. They changed our towels every day which was great. We were always at the beach or pool.

Stayed in April 2023

The price of the drinks on one of the bars was quite expensive. We had breakfast included but got charged extra for the large breakfast. On the other mornings our order was lost and the next day only received half our order.

The room was big and open, the views were fantastic and the sound of ocean was very soothing. All the staff were very friendly and helpful. The breakfast was beautiful when they didn't loose our order.

Stayed in June 2023

The wifi

The stay was excellent, and the bus drivers where great

Stayed in May 2023

very friendly staff, location is close to everything and easy to get by bus everywhere

Stayed in February 2023

The staff were lovely and the pool and beach and room were all beautiful. Dinner at the restaurant was great and wifi and aircon were welcome bonuses!

Stayed in January 2023

Don’t book with them. They will deduct fees from your ban for no reason after the trip already finished 1 month. Never reply your emails.

No

Stayed in December 2022

very bumpy road for about 400m just before you get there.

massive room. Luxurious pool. clean beach. free cocktail / drink for each guest (plus nice cold coconuts in the fridge). excellent restaurant. good linen. large bed. air con working.

Stayed in January 2023

facilities are crying for renewal and wifi can’t be connected for several days

friendly people

Stayed in January 2023

Nothing

Everything, very relaxing, fantastic staff,

Stayed in January 2023

Staff unfriendly and need training, attempted to charge credit cards before the cancellation deadline in violation of the booking conditions, gave misleading instructions, insisted that a full credit card number was written down on the registration form ‘for security reasons’ going against the very security instructions of the card issuers and the payment card industry requirements, did not have any facilities to cater for lunch and had an audacity to charge late checkout fees, the beach was poor, the pool was mediocre, one had drag their bags on sand from reception to bedrooms.

I did not like much about the property.

Stayed in December 2022

Couldn’t really fault anything except for maybe the vertical blinds came off the hanging tracks at times - a nice thick curtain may be a better option? And maybe a chicken burger on the menu at the cafe. But that’s it!

We thought the room was spacious and well equipped. Kitchen was great. Netflix access on the TV made my kids happy. Nice big rooms/spacious. Air con & fans a bonus. Pool & beach were amazing. Friendly service!

Stayed in September 2022

We recently stayed at Nasama for the first few days of our trip to Vanuatu. The location was great being a little further out of town, but easy to get into town if needed. We only went to town to buy supplies while we were there. It’s also a short walk to other resorts if you feel like mixing it up for dinner or lunch. The snorkelling right by the resort was great, and the pool was great as well. We were lucky to get a beach side apartment with a great view and lots of privacy. Was a great start to our trip.

Stayed in August 2022

Superb resort,big grounds,spotlessly clean comfortable self contained rooms with everything supplied,wifi good and constant,large refrigerator,fantastic pool,gardens and beach view,enjoyed listening to the waves at night,beach good for snorkeling,staff very friendly and helpful especially at the restaurant which is lovely, delicious food,great housekeeping, Nasama easy to get bus into town.

Stayed in September 2022

Loved the apartment, so close to the white sand beach & pools, great staff, nothing was too much trouble. Restaurant on property was exceptional

Stayed in August 2022

This place was a ghost town. Their website does a good job of selling a place that does not remotely resemble the what you get on arrival. Venuatu is full of such welcoming, warm people. But there were none at this place. Reception was closed. No people to welcome you. No staff just as security guard who takes you to what looks like an apartment block. Inside the room is spacious but the electrical box buzzed all night. No water in the fridge. The internet lights blinked brightly in the room. A box on the wall has a bright neon blue light that shone straight into the bed. It was so disappointing. Whoever designed this place doesn't understand hospitality. The restaurant was expensive and food worse than average. The pool was sad. This place has no heart, no soul it's a money making venture and has nothing to recommend it.

Nothing.

Stayed in August 2022