The hotel is very central to the town and they were extremely accommodating to our last-minute booking request after our flight was cancelled. Restaurant and food was really nice and enjoyed the pool looking out to the harbour/Iririki island. Our room was generously sized and clean and we were really happy with the portacot that they provided for our child. Staff were all very friendly and attentive

Stayed in April 2024

The Spaghetti Bolognese was awlful, take it off the menu

The location, the staff were amazing very friendly. The pool area was great, but they did cut up the tiles on put 2nd last day, stopping us from using the pool. That okay, but if it was our 1st day??? Hope they would of let guest know this.

Stayed in May 2024

The front the noise

Everything inside was good

Stayed in April 2024

Parking is a nightmare.

Comfortable room great local staff

Stayed in April 2024

Breakfast is a little pricey.

The first impression from the entry foyer is one of elegant grandeur. There is a view from every room’s balcony. Yet it is private from the room next door. The harbour is busy so very tranquil to look out and see people going about their lives. Staff are prompt to respond to your needs and love to have a laugh.

Stayed in March 2024

I didn’t like that you were allowed to smoke in the casino, but that’s maybe because I’m from Australia and don’t find it normal.

The staff were beautiful! So close to everything so be weary of the noise of the construction and traffic. The elevators had an odd smell and it was really hot. Loved the room’s view and strong aircon though.

Stayed in February 2024

one of the rooms had to be redone to accommodate two of the family members because the original request wasn't received properly although it was communicated. so had to wait for some time before two family members could go into their rooms.

friendliness, view. location is a bit of a tough one if you have a vehicle. didn't have breakfast. had that later when we returned but didn't stay the hotel when we came back.

Stayed in December 2023

The only small downside was that the room service menu was quite limited and there wasn’t any fitness facilities.

The location was fabulous - right in the centre - ability to walk most places. The room was lovely - spacious, comfortable bed and lovely view out over the water. The staff at the front desk were wonderful - so friendly and helpful.

Stayed in February 2024

No parking space.

Pool and view.

Stayed in January 2024

Because of Casino in the building, there was a smoke smell in main reception lobby and in the hall ways!

Location and amenities were very good. Staff was also very helpful.

Stayed in November 2023

Can walk to the local life

It is in the prime location of the town next to the water

Stayed in November 2023

Great location within walking distance of market and shops. Friendly and helpful staff. Fabulous view over the water from balcony both day and night. Would definitely recommend.

Stayed in November 2023

Some flowers in the room would have been nice. We went to the market to buy our own. The bath tub wouldn’t empty. There was renovations happening that we weren’t told about prior to booking. There is no footpath out the front meaning you have to walk on the road with cars to exit the hotel. Some more vegan meals without dairy would also be good. The cleaner didn’t change our sheets but made our beds back up with sand in them. There was a loud ship parked out on the water which made it less peaceful.

The staff were so lovely and went beyond to chat to us and be friendly! The food was yummy in the hotel. The hotel was clean. The views were lovely.

Stayed in November 2023

Nothing. Again your biggest assets are your front desk staff and restaurant staff. They were outstanding.

The staff were simply amazing. Super polite professional helpful and warm. The facilities were still recovering from cyclones but was clean and comfortable. Awesome location too

Stayed in October 2023

Location view everything

Stayed in October 2023

The beds were very soft. There was renovation going on and the large ship near the hotel was doing noisy work part of every day.

Staff were friendly and very helpful. and location (near the markets with gorgeous water views) was perfect. There was a reasonable pool and meals were good.

Stayed in October 2023

The pool furniture was uncomfortable.

The pool was great. The staff were very friendly and polite. They were happy to help.

Stayed in October 2023

The ongoing renovations really weren’t a negative because of the way they were handled. Once completed this hotel will be really nice. Hotels need to do this work.

Great bayside location. Clean and comfortable room. Wonderful bay view balcony and view. It’s going through a major renovation in but the work didn’t interfere with our stay. The front desk staff were so friendly. The restaurant staff were very nice. I have lots more positive things to say.

Stayed in October 2023

Noise from other rooms, scraping of chairs etc. 3% surcharge on credit card payments. Omelets and eggs were cooked in copious quantities of oil...

Friendly staff and good service. Food was acceptable but on the pricey side. The location was excellent. Just near the centre of town and about 290 mtrs fron the markets

Stayed in October 2023

See above .Some of the food ! That said ; the salads and Asian dishes were well prepared and consistently enjoyable. Otherwise , there was nothing not to like .

The breakfasts were very good , and well prepared. The hotel is well located . On previous trips we have had unfortunate experiences with aggressive greedy cab drivers and wanted a central location. The Grande provides that. Unfortunately, some of the other food was average at best , and disappointing, given the pricing . The quality of the meat especially, was inconsistent eg . Often the beef steaks was chewy and unpalatable. The chicken was satisfactory. Desserts were good . I have been a visitor to Vanuatu since the mid 1980’s and it produces excellent beef, sadly, not on this visit. The excellent views of the harbour were wonderful

Stayed in September 2023

Nothing.

It was central to lots of things and of course the views and lovely staff.

Stayed in September 2023

WiFi access could be improved

Magnificient room and views . Handy position . Friendly staff . Recovery works had little effect on our experience .

Stayed in September 2023

There were issues with the Wifi but I think it was Island wide so not the casinos issue.

We enjoyed our stay. Some rooms were being upgraded while we were there but did not affect our stay. Rooms were comfortable and had a great breakfast. They were able to give us a slightly later checkout which was much appreciated.

Stayed in September 2023

There were small cockroaches running around at night after you switch off the lights. There was no microwave to heat up the food

location was really good. staff were really nice. A small but good casino too.

Stayed in August 2023