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Reviews of The Pink Palm Hotel - Adults Only 3 stars

2114 Crystal gade, 00802 Charlotte Amalie, US Virgin Islands

#2 of 11 hotels in Charlotte Amalie

Guests' Choice

Review score

Based on 52 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.1

  • Location

    7.9

  • Facilities

    8.9

  • Staff

    9.0

  • Value for money

    8.5

  • Free WiFi

    2.5

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Showing 1 – 25

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Fun, Funky boutique hotel with great views and incredible friendly and accommodating staff. Bar and restaurant are great.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    A lush spot, beautiful views, casually elegant decor, great pool and hot tub.
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    We only stayed one night and really enjoyed ourselves. We were glad we did not have a car to park. We were only there on a Monday so did not get to try the restaurant.

    The property is so inviting with many levels, nooks, and crannies to enjoy, even on a rainy evening. Our room which was upgraded was lovely and had a wonderful view of the harbor. We had a nice early morning walk in the town and soaked in the hot tub. Breakfast was a generous and stylishly presented continental breakfast. Hot coffee, warm doughnuts, fresh fruit and yogurt were delivered to the room in a darling picnic basket. We were offered a yoga class near the pool in view of the harbor and were so glad we accepted the invitation. Relaxing and stretching in the morning sun guide by a great instructor was such a nice way to begin our vacation.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    8.0
    Beautiful hotel with outstanding views.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    Had requested an early check in but weren’t able to check in until after 4pm. A lot of time waiting around. Would be better if they told us up front. Or suggested another room that would be ready sooner. Restaurant was closed for dinner, but fortunately the staff recommended a great restaurant which was a short walk away.

    Really cool architecture built on the hill overlooking the city and the bay.

    Stayed in April 2024

  • Reviewed: 16 March 2024

    9.0
    Luxurious Nature Paradise
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 3 nights
    • Submitted via mobile

    I do wish they incorporated local cuisine on the menu. I wish vegan options for the breakfast were offered. I did ask for that accommodation but it seemed like no options were on hand. My trip was short, so that did not allow much time for vegan yogurt options to be procured. Some of the fruits served at breakfast were sour.

    Loved this hotel! It looked exactly like the pictures online. The views of the city from the hotel were breathtaking! I loved the colors, the decor, the amenities. It felt like luxury in nature and city life altogether.

    Stayed in March 2024

  • Reviewed: 27 December 2023

    8.0
    Christmas in the Caribbean
    • Leisure trip
    • People with friends
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast- bagel and cream cheese, black coffee and orange of apple daily.it was good but some variety would have been nice I.e. jam, milk, croissants, would have been nice mix it up daily..variety can be key here..maybe even a juice!!

    Rooms were great, views were on point, something going on most days at the hotel, friendly staff, good vibes, cocktails were nice as was the food.staff were great

    Stayed in December 2023

  • Reviewed: 26 October 2023

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    Staff leaves at 10pm. Very inconvenient.

    Stayed in October 2023

  • Reviewed: 21 September 2023

    10
    Exceptional
    • Couple
    • Deluxe King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Wish they had better parking for a rental car

    Stayed in September 2023

  • Reviewed: 25 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Holes in wall, curtains were hard to move. Discovered part of it was off the track and on the floor.

    Nice style

    Stayed in July 2023

  • Reviewed: 19 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    Could have offered help with the luggage

    Wondeful Boutique accommodation. The shower was amazing. The bartender we had was great. Helpful. Wish I remembered her name.

    Stayed in August 2023

  • Reviewed: 3 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 1 night

    The location is good, but you really need to know which entrance to come in - if you come in the bottom entrance with luggage, you have a lot of stairs to navigate. Once in, the views are great. The staff is nice and helpful. The breakfast basket is cute - may need to add better coffee service.

    Stayed in July 2023

  • Reviewed: 6 July 2023

    9.0
    I absolutely enjoyed my stay & I look forward to staying again
    • Leisure trip
    • Solo traveller
    • Deluxe King Suite
    • Stayed 5 nights
    • Submitted via mobile

    The only downside is that the main entrance of the hotel is not Assesible for wheelchairs, older people who may use walking canes or people who have trouble with balance. There's A LOT of stairs. If I could make any recommendations to address this I would say to book your taxi to & from the airport and during your stay directly with the resort as opposed to using an outside service who will leave you down the hill from the front entrance.

    The location was A1. In the heart of everything! Great food, nightlife and shopping. The breakfast in the a.m was a cute touch as well. The staff were all very friendly and offered great suggestions about things in the area. I loved how quiet, clean and quaint the resort was and the views were amazing

    Stayed in June 2023

  • Reviewed: 5 July 2023

    10
    Exceptional
    • With a pet
    • Leisure trip
    • Solo traveller
    • King Studio
    • Stayed 5 nights
    • Submitted via mobile

    Location was a perfect home base for visiting the U.S. Virgin Islands; met all of my needs as a solo traveler.

    Stayed in July 2023

  • Reviewed: 4 July 2023

    9.0
    A wonderful time with very friendly people in a beautiful establishment!
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 3 nights
    • Submitted via mobile

    I must have missed the memo about the upper gate till day 2. It was a lifesaver.

    The beauty and service was spectacular.. but omg those stairs and hill up to the lower gate. They are no joke!

    Stayed in July 2023

  • Reviewed: 24 April 2023

    10
    We look forward to our next opportunity to stay at the the Pink Palm Hotel.
    • Leisure trip
    • Group
    • Deluxe Studio
    • Stayed 1 night

    I had not noticed the info about how many steps there are to this property. Had I noticed there being lots of steps, I likely would have missed just how great this property is. I am 71 years old and do not do dozens and dozens of steps at almost any cost, but this was worth it.

    Jessica at the front desk was amazing and sincerely wanted everything to be perfect for our stay. I own several businesses and would be honored to have her work in any of them. The property was very special and memorable.

    Stayed in April 2023

  • Reviewed: 1 April 2023

    10
    Will 100% be staying here in the future!
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 5 nights
    • Submitted via mobile

    Amazing new property in the heart of St. Thomas! Just a few steps from all the shops and restaurants. Gorgeous rooms and common spaces with beautiful views.

    Stayed in March 2023

  • Reviewed: 19 February 2023

    10
    An amazing property, wonderful staff and luxury touches you won’t find anywhere!
    • Business trip
    • Solo traveller
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    Nothing! Everything was wonderful!

    This gem of a new hotel is an absolute stand out in St. Thomas. The staff is amazing and all the little touches around the property make it a little oasis of paradise! I’d encourage anyone looking for a great escape and great hospitality to book here :)

    Stayed in February 2023

  • Reviewed: 12 February 2023

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe Studio
    • Stayed 1 night
    • Submitted via mobile

    Great location. Spacious rooms with spectacular views.

    Stayed in February 2023

  • Reviewed: 19 March 2024

    6.0
    Overall my experience was fair. Not ideal for my
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    Too many steps. No one to help with baggage pick up in the morning. I didnt know that there was no one at the desk after hours until I checked my emails the following day. Didnt like AppTV . Didnt like that restaurant was not open for breakfast. Some of the cushions on the furniture looked a little worn. My room didnt have somewhere to rest my suitcase except for the floor. Complementary water was not available in the room nor offered.

    I liked the boutique concept of the property and the view.

    Stayed in March 2024

  • Reviewed: 3 February 2024

    4.0
    Disappointing
    • Business trip
    • Group
    • King Studio
    • Stayed 2 nights
    • Submitted via mobile

    Mold in shower head.

    Close to the tourist shops. Also close to some very sketchy alleyways and dark streets I would not be out at night.

    Stayed in February 2024

  • Reviewed: 22 January 2024

    5.0
    Our stay was good, but Not great. We were disappointed.
    • Leisure trip
    • Couple
    • Deluxe King Suite
    • Stayed 3 nights
    • Submitted via mobile

    The room

    The Quaintance

    Stayed in January 2024

  • Reviewed: 20 August 2023

    1.0
    Scam Likely
    • Leisure trip
    • Solo traveller
    • Deluxe King Suite
    • Stayed 5 nights
    • Submitted via mobile

    As a person trying to stay away from big chains, this was disappointing. These people tried to scam me out of almost $3000 for a room that was never going to be used. I spent hours on the phone trying to cancel ahead of time. They were not only non responsive to me but also to Booking. Good luck.

    Stayed in June 2023

  • Reviewed: 23 July 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Deluxe King Suite
    • Stayed 1 night
    • Submitted via mobile

    The property was up a hill and taxis were hard to catch. Also staff messed my reservation up so I d fed up moving to another hotel and they still charged me for the night. They didn't cart about my comfort only about keeping my money.

    The property was clean,

    Stayed in July 2023

  • Reviewed: 28 March 2023

    5.0
    Passable
    • Business trip
    • Solo traveller
    • King Studio
    • Stayed 1 night

    The property was still undergoing some improvements which was ok; It just would have been a little nicer for the staff to be a little more informative of this situation.

    It was cool that they bring breakfast around in a little picnic basket. The location is pretty good, the property has really great views of Charlotte Amalie.

    Stayed in March 2023

  • Reviewed: 7 August 2023

    10
    I loved it here !
    • Leisure trip
    • Couple
    • Deluxe Studio
    • Stayed 4 nights
    • Submitted via mobile

    The stairs and the climb up the hill made it unavailable to taxis !

    It was very aesthetically pleasing. The front desk was very nice. They texted to make sure we were ok and the breakfast was nice!

    Stayed in July 2023

Showing 1 – 25

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