Food

Property was amazing, service was good. Food was not so good for amount of money they were charging. Way over priced food. 5 star hotel needs to work on their 5 star food.

Stayed in February 2024

Sleeping rooms were not ready upon our designated check in time. Had to wait for additional hours to check in to our room.

Fantastic, scenic view

Stayed in January 2024

The rain flooded in front the hotel and damaged my expensive shoes. She almost slipped trying to avoid the flood waters in front the hotel rooms. There were bugs all over the bed I had to knock off. The front door of the hotel was hard to open be ause the moisture made the door swell. Breakfast prices should be reduced a little bit. There should be signs going up the mountain to find the hotel. Tourist should not have to wonder which way to turn. We had to find someone to escort us up to the hotel. Deal breaker!

We enjoyed the hotel room and space. The customer service was great. The food was great. The scenery at night is beautiful.

Stayed in October 2023

There was issues with the room key for one of the guests in my party (initially). I found this concerning and an inconvenience for my guest, who had to go to the desk each time leaving the room to gain reentry. After speaking with management, I felt good business would have been to compensate my guest for the inconvenience and time it took to resolve the problem, however, the manager felt an apology was sufficient. I disagree. Also, the suite as beautiful as it was, didn't smell clean to me. I couldn't help but to want scented candles to override the smell of "dirt" that hits you when you first walk in. Eventually, you don't notice it, however, off putting just the same. Lastly, no receipt was offered or emailed with the itemized final costs. This has proved problematic, in that, my guests as well as myself, were overcharged for accommodations received (i.e., duplicate room charges, etc.). To that end, this is taking a while to resolve and could have been prevented with a receipt at check-out.

The location, with its private beach, views of the ocean from every room, and just the peacefulness of the environment has me lost for words (breathtaking/a spiritual experience). This was a birthday gift to myself and first trip to the islands. Can't wait to do it again.

Stayed in October 2023

Sat. Night was understaffed made a reservation to restaurant after waiting 2 hours in heat had to cancel dinner could have enjoyed my time doing something else was very hungry and upset.

Beach was nice room was clean Mark bartender was polite and waitress Teresa was very nice.

Stayed in July 2023

It was understaffed and the staff that was there was being overworked, which affected our service.

The resort was secluded and surrounded by forest. Very peaceful and beautiful!

Stayed in July 2023

The room wasn't clean and they moved us to a clean room, however there was no microwave or couch. Upkeep of the resort was lacking.

The resort was very beautiful. Beautiful beach. Nice pool.

Stayed in March 2023

Dinner staff needs more training and supervision. If they have time to sing and dance then they should devote just as much vigor to serving the guest what they ordered in a timely matter. There is nothing wrong with having a good time with the guests it is a resort< this I know but there's a time to work and a time to play they need to be taught how to do both without compromising guest satisfaction,

Breakfast was super good.The morning staff was better than dinner staff.I ate at the dinner restaurant nightly cause I didnt venture off campass and wish I had. The wait time from ordering anything including water to receiving it was rediculously long.

Stayed in February 2023

minor things that can be fixed

The view and it was nice

Stayed in October 2022

Out dated. Poor bed quality. Room smell was as if not aired out in some time.

Location.

Stayed in July 2022

Bigger room. More amenities.

Location on the beach. Seclusion.

Stayed in June 2022

not fully recovered from hurricanes but they are doing their best to regain former glory

convenient, off beaten path, quiet, private, spacious, pleasant,fun.Facilities all in good order.Great access to North Shore attractions.

Stayed in June 2022

Ask for sheets and never received clean sheets. Very poor Check out process

Ask for clean sheets and did not

Stayed in April 2022

Bed was terribly uncomfortable and couch in the room was disgusting and stained.

Beautiful location and the staff are great!

Stayed in April 2022

poor food selection

private place, no much people, nice beach

Stayed in November 2021

Beach

Location and beach amazing. Staff made stay horrible. Over charged gor breakfast and paid again at checkout. Staff needs to be changed. No customer service. Facility needs updates.

Stayed in May 2024

There’s not one thing I didn’t like about the property.

The property alone is so beautiful and breathtaking. The food I really good. The pool is 24hrs, and everyone is so nice.

Stayed in May 2024

Better floor and rug cleaning. If Marriott has their print stamped on the place, it needs better bed accessories, ( pillows, sheets etc,)

Breakfast was to expensive. I thought I would have a more authentic food experience. I wish there was a microwave in our room.

Stayed in May 2024

Wasn’t very clean, several units had AC issues, no signal/ability to watch television

Very scenic view, beautiful beachfront

Stayed in May 2024

This review is hidden because it doesn't meet our guidelines.

Wifi

Beautiful location very nice staff Great service and food

Stayed in April 2024

Calling the Carambola Resort "modern luxury" is lie and false advertisement. It isn't luxury to email and call repeatedly without any response before, during, and after the stay. It isn't luxury to not have your room ready 2 hours past the check-in time and wait in line for 20 minutes. It isn't a luxury to have stained sinks, stained ironing board, stained cushions, a broken faucet, an old smell, and chipped paint. It isn't luxury that the restaurants didn't have many items available on the menu. The decor may have been "renovated" years ago but everything was chipping and an eye sore. While the staff was nice but they are highly understaffed from reception to the restaurants to house keeping. We left the trip early because the trip was not enjoyable. What a terrible experience. Unfortunately, I would never recommend this to anyone.

Stayed in January 2024

Extremely poor service, no delivery of room service and didn’t think to call, rude bar staff, jacuzzi water was 1/4 full, pitch black at night time walking to the rooms, water leak in the bathroom sinks so were all rusty

Main entrance and reception area was beautiful

Stayed in December 2023

Jahdeiah (“JoJo”) was our server for both dinner and breakfast. She was absolutely amazing and made us feel like family. She is an asset to the Carambola and Marriott Bonjoy Hotels. We will be back.

Stayed in December 2023