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Reviews of Hotel on the Cay 3 stars

PO Box 223329, 00822 Christiansted, US Virgin Islands

#17 of 18 hotels in Christiansted

Guests' Choice

Review score

Based on 160 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    9.0

  • Facilities

    6.4

  • Staff

    8.3

  • Value for money

    7.1

  • Free WiFi

    8.2

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Showing 76 – 100

  • Reviewed: 15 June 2022

    9.0
    Staff thank you so much for your hard work and your kindness. We enjoyed our stay immensely! and we will be back! Our st
    • Leisure trip
    • Couple
    • Superior Double Room with Partial Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Yes I knew the pool wasn’t in service because of Hurricane Maria. But if they got that fixed that would have be the icing on the cake. But I already knew this but we were so busy that it was ok

    We had such a great time. I surprised my husband by not telling him that we had to get on and off the island where the hotel was located by boat. 24 hours service. He loved it! So yes the hotel is on an island off St.Croix main island lol Ok so the minute we got there check in was easy despite our flight being delayed so we got there about 8 pm. Our room was on the 3rd floor toward the back. Just want to say the minute we walked in the AC was on, the room was cool and fresh the room smelled wonderful everything was clean I didn’t see any bugs at all throughout our stay. Everything Worked microwave they had a toaster oven television AC hot water and a fridge, everything everything worked. We had a balcony looking out to the beautiful water, we cannot complain about anything, everything was just the bed was comfortable everything was really good. The staff were very sweet and pleasant. Location was perfect. Breakfast Lunch and Dinner on the main island. And you have your on private beach on the cay. And most of all very reasonable.. Oh And a tiki bar too

    Stayed in June 2022

  • Reviewed: 1 June 2022

    5.0
    Good
    • Leisure trip
    • Group
    • Superior Suite with Sea View
    • Stayed 4 nights
    • Submitted via mobile

    Update and clean rooms.

    Rooms badly needs up dating and deep cleaning.

    Stayed in May 2022

  • Reviewed: 7 May 2022

    10
    will return- wonderful
    • Leisure trip
    • Couple
    • Superior Suite with Sea View
    • Stayed 7 nights
    • Submitted via mobile

    was in need of many repairs and upgrades- between 2 back to back hurricanes in 2017 and then Covid- the resort has seen better days

    great value and friendly staff

    Stayed in May 2022

  • Reviewed: 21 February 2022

    9.0
    Overall the stay was great and I can't complain!
    • Leisure trip
    • Couple
    • Superior Double Room with Partial Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    I didn't like the fact that I couldn't use the balcony as much because the second I opened the door iguanas would come rushing toward us. It would've been nice if the pool was open but not a big deal since we were right on the beach!

    We did not receive any breakfast but the location was great! The view was amazing and the hotel was close to everything we needed!

    Stayed in February 2022

  • Reviewed: 5 January 2022

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 7 nights
    • Submitted via mobile

    Place needs renovation. Pool didn't work. Upstairs neighbor sliding door was so loud when opening.

    Location is great. Loved rhe beach on rhe cay and rhe boat ride back and forth to christenstead.

    Stayed in January 2022

  • Reviewed: 1 January 2022

    9.0
    Awesome hotel, getting to it by ferry, was very cool. No wait. Great customer service.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Partial Ocean View
    • Stayed 1 night
    • Submitted via mobile

    Would have been nice to have water in the pools. They had a blue color, so that helped.

    The views from this hotel are magnificent. Went back for a Fire show with a huge buffet. Excellent! Going back, and will spend more time on their great beach + bar.

    Stayed in December 2021

  • Reviewed: 19 October 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 2 nights
    • Submitted via mobile

    I Loved the lady who checked me in.. I called her a million times before my stay(she probly got annoyed with me) but was super helpful over the phone. When i got there she heard my voice and said Sarah right? I was like yes thats me.!!!!!.. she was so sweet helpful and her customer service was ON POINT...!!! ALL THE OTHER STAFF WERE SO GENTLE AND SWEET TO ME AND WITH MY CHILDREN WHO I HAD WITH ME 4 VERY active human beings... All accommodations were made for me and my family before arriving. It was perfect having the beach on site it was perfect having access to the pool it was perfect having ajoining rooms for me and my family it was the perfect little getaway and I loved it so much...

    I didnt like that this wonderful hotel has not had an upgrade in decor to rooms and facility.

    Stayed in October 2021

  • Reviewed: 10 September 2021

    4.0
    The best thing about staying there was the beach.
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 5 nights

    The bed was the terrible,the towels smelled.The pictures online of the rooms is nothing compared to what they are in person,They need to update the pictures.The pictures are from when they just opened.

    They do not serve breakfast.The location was ok

    Stayed in September 2021

  • Reviewed: 16 August 2021

    1.0
    This by far the worst hotel I ever stayed the staff are rude, the overnight ferry captain have no hospitality, front des
    • Leisure trip
    • People with friends
    • Superior Double Room with Partial Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    This by far the worst hotel I ever stayed the staff are rude, the overnight ferry captain have no hospitality, front desk staff does nothing helpful no towels! The phone don’t work, back door is broken and the ac leaks all this was reported and yet management did nothing

    The beach was the only escape

    Stayed in August 2021

  • Reviewed: 6 August 2021

    4.0
    It was fair.
    • Leisure trip
    • Family with young children
    • Superior Double Room with Partial Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    The rooms were very outdated with what looked like mold on the ceiling. The railings on the balcony were iron rusted which didn’t feel safe to me. We had to hold the microwave cord on the wall for the microwave to work. The toaster/coffee maker was rusted. No parking if you rent a car. You have to park on the streets that is if you can find a parking space. Front Office closes at 8pm. You have to hunt the ferry man for emergency. The location is the only great thing because you have the beach access right outside and you’re in the heart of the boardwalk if you want something to eat or drink. The ferry ride is fun too. Overall the place has great potential just need execution especially for the price they are charging.

    The location is perfect.

    Stayed in August 2021

  • Reviewed: 31 July 2021

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Double Room with Partial Ocean View
    • Stayed 6 nights
    • Submitted via mobile

    Chick out time should be noon

    Stayed in July 2021

  • Reviewed: 14 July 2021

    10
    beautiful experience
    • Leisure trip
    • Group
    • Superior Double Room with Partial Ocean View
    • Stayed 5 nights

    loved the epic views at the hotel on the cay. the beach with the bar and available BBQ food set the tropical moods.

    Stayed in July 2021

  • Reviewed: 12 July 2021

    5.0
    The island was beautiful, the hotel was once a beautiful place.
    • Leisure trip
    • Couple
    • Superior Double Room with Partial Ocean View
    • Stayed 5 nights

    There was no hot water. We did not have television access except for like 5 working channels. The rest of the channels were stuck on the same image during our whole stay.

    The beach and the location of the hotel.

    Stayed in July 2021

  • Reviewed: 9 July 2021

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Room Selected at Check-In
    • Stayed 4 nights
    • Submitted via mobile

    The outdoor decor need some work. Walk. Between ferry and hotel lobby was bit dark.

    A nice hotel on the beach. If you enjoy beach then this the right hotel. they have a bar and restaurant at the beach with limited menu. But one can go to boardwalk for different food. Rooms were clean and they have utensils and cutlery. Don’t expect a fancy room. But it has everything you need. Swimming pool was not working. Which will be nice to have.

    Stayed in July 2021

  • Reviewed: 1 July 2021

    9.0
    My beloved wife and I enjoyed our stay and will do it again.
    • Leisure trip
    • Couple
    • Superior Double Room with Partial Ocean View
    • Stayed 2 nights
    • Submitted via mobile

    There was another guest upstairs moving their furniture around late in the morning.

    Stayed in May 2021

  • Reviewed: 9 June 2021

    9.0
    Great and affordable stay in an amazing location.
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 7 nights

    It would have been nice to have the beach chairs, umbrellas, and cabanas free for guests.

    Location was amazing - only hotel right in Christiansted with its own beach (and beach bar + BBQ). Food and drinks on the beach were amazing. Friendly and helpful staff guided us where we wanted to go.

    Stayed in May 2021

  • Reviewed: 30 May 2021

    5.0
    Needs work but did the job
    • Leisure trip
    • Couple
    • Superior Double Room with Partial Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    It desperately needs upgrades, there is no working drink machine, no elevators (we were on the 3rd floor with no help lugging bags), no pool. Rooms were horribly muggy. Outside is unkept, beach equipment is raggedy and torn, refrigerator is rusted.

    The positives were the ferry, location, view, pleasant staff, having a beach there, and bar with food.

    Stayed in May 2021

  • Reviewed: 11 December 2023

    7.0
    Really enjoyed it. My only gripe was the WiFi. Kept connecting and disconnecting.
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing negative to say.

    Property is beautiful. Lovely view. Close to shopping and eating.

    Stayed in December 2023

  • Reviewed: 8 November 2023

    8.0
    A very relaxing beautiful stay near the boardwalk
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The property needs some work that they are currently doing.

    Room was very relaxing. The bar was a very nice place to go and enjoy the beach

    Stayed in November 2023

  • Reviewed: 1 June 2022

    8.0
    need food after 5 clock
    • Leisure trip
    • Group
    • Superior Double Room with Partial Ocean View
    • Stayed 4 nights
    • Submitted via mobile

    bar

    yes

    Stayed in May 2022

  • Reviewed: 25 October 2021

    4.0
    basic
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 2 nights
    • Submitted via mobile

    bedding’s look old and dirty, towels not enough ,

    location

    Stayed in October 2021

  • Reviewed: 3 July 2021

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The building was completely out dated . The sliding doors didn’t lock. Sand in one of our beds. They charge and electricity fee but you can’t turn the ac below 85. The room felt muggy and warm.

    Location was convenient.

    Stayed in July 2021

  • Reviewed: 28 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 28 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

Showing 76 – 100

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