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Reviews of Hotel on the Cay 3 stars

PO Box 223329, 00822 Christiansted, US Virgin Islands

#16 of 18 hotels in Christiansted

Guests' Choice

Review score

Based on 163 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.6

  • Location

    9.0

  • Facilities

    6.4

  • Staff

    8.2

  • Value for money

    7.0

  • Free WiFi

    7.7

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Showing 1 – 25

  • Reviewed: 29 March 2024

    7.0
    Cool location, nice beach, run down facilities.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No food on site while I was there was challenging upon arrival after a very long trip. Shower was cold/no bathtub. There was no functional pool and facilities were old and run down.

    Cool location, nice beach, good view from balcony, staff was pleasant. Coffee maker/fridge/microwave/dishes in the room. Pretty quiet spot.

    Stayed in February 2024

  • Reviewed: 3 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rundown . Needs renovation

    Great location . Fun beach bar . No carpet in room .

    Stayed in February 2024

  • Reviewed: 3 March 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Condition of the rooms. Walls needed paint. New furniture are needed in the rooms and the cabinets are old.

    Property needs a great amount of renovations.

    Stayed in February 2024

  • Reviewed: 25 February 2024

    6.0
    Ok
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Outdated but whole lot cheaper than others on island

    Location

    Stayed in February 2024

  • Reviewed: 25 February 2024

    8.0
    Nice!
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The building is old and should be modified to accommodate modern times. Since there is no elevator a ramp should be built on half of the stairs so guests wouldn’t have to lug their suitcases up flights of stairs. There could be outlets put near the bedside table.

    I liked the fact that it was on the beach - literally! The staff was extremely friendly, accommodating, welcoming, helpful, supportive and engaging.

    Stayed in February 2024

  • Reviewed: 8 February 2024

    7.0
    Beautiful location, worth the money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    It did smell musty due to the age of the facility and its on the ocean...this bothered my allergies. But we would stay again

    Hotel is older and IS in need of upgrading, but it is going to be renovated. Very clean and had everything we needed.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    8.0
    Great Staff! Awesome location!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The property can use some renovations (which is coming). The rooms are very outdated.

    The staff were awesome. They listened and addressed all concerns. Being steps away from the beach is one of the best parts of this hotel and just a boat ride from the boardwalk that is filled with entertainment.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    8.0
    Stay was great minus the lack of pool that is advertised.
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    The fact that they advertise a pool and it is not operational and doesn't look like it has been for some time. I think I should be compensated in some way for that.

    This is a very laid back place. It is out dated and needs painting and the pool is not working but over all all of the guests and staff were very friendly. Great Vaca.

    Stayed in January 2024

  • Reviewed: 28 January 2024

    7.0
    A one time experience
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Bed was terrible

    Stayed in January 2024

  • Reviewed: 27 January 2024

    8.0
    Would stay again!
    • Leisure trip
    • Couple
    • Superior Single Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms aren’t anything special but for the price and location I don’t think it can be beat.

    This is the only beach in Christiansted so it’s a no brainer to stay here! The views are nice and the room has everything you could need.

    Stayed in January 2024

  • Reviewed: 21 January 2024

    7.0
    Nice little beach paradise
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms aren’t anything special but have everything you could need.

    The only property with direct access to the beach which is super nice!

    Stayed in January 2024

  • Reviewed: 9 January 2024

    8.0
    VA Cay Tion
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It was very noisy early in the morning. Between the Roosters, cars, trucks and doors slamming, sleeping in just wasn't in the cards.

    Room was comfortable, clean and spacious. The view was great and the ac worked well.

    Stayed in January 2024

  • Reviewed: 11 December 2023

    8.0
    Excellence place to stay
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    I truly like everything about this place. Yes it needs a little touch-up here and there, but that does not take away from the location and view, quietness, and overall ambience of the facility

    Stayed in December 2023

  • Reviewed: 30 September 2023

    6.0
    Will not come back until they renovate this hotel.
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The old smell in the room. The hotel room was very old and I could not stay but 2 days out of four and then I had to check out and go to the king hotel which they owned as well. Much better. I lost money because I could not get a refund for the days I didn’t stay.

    Very old property. They should close it and renovate and then open again.

    Stayed in September 2023

  • Reviewed: 15 September 2023

    7.0
    A great value hotel in the best location.
    • Business trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The advert stated there was a sofa bed but there was not. Just a sofa. We made do but it put the 3rd person in the party out.

    No breakfast option.

    Stayed in September 2023

  • Reviewed: 28 July 2023

    7.0
    WE HAVE BEEN COMING TO HOTEL ON THE CAY SINCE 1976 AND HAVE MANY HAPPY MEMORIES OF IT.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 7 nights

    EVERYTHIING WAS GREAT EXCEPT THE ROOM AIR CONDITIONING. IT QUIT WORKING ON TUESDAY AND WE WERE WITHOUT IT FOR THE REST OF THE WEEK THIS WAS ROOM 207 WHICH WAS A TRANSFER ROOM FROM THE UNIT WEEK WE OWN, 305/25 THE ROOM THAT WAS RENTED WAS GREAT. THAT WAS 303

    THE VERANDA AT THE TOP OF THE HILL. SO QUIET IN THE EVENING, WITHA GOOD BREEZE BLOWING ACROSS IT.

    Stayed in July 2023

  • Reviewed: 20 May 2023

    8.0
    We love St Croix.....had a great time as always, no matter where we stay.
    • Leisure trip
    • Family with young children
    • Double Room with Partial Sea View
    • Stayed 11 nights

    Cathy the manager, poor customer service skills. No pool.....but then it hasn't worked for over 7 yrs I think, so not really surprised. Booked at one rate thru booking.com, but they tried to charge us a higher rate on arrival. Because we had documentation, it was fixed, but was a considerable difference, and if we weren't wise to it, would have cost us a lot more.

    Cruzan staff excellent throughout the place. All very pleasant. Launch drivers great as well. Great location on the beach, and close to downtown and shopping/restaurants. Nice band playing on Mother's Day, free, great family type music. Free laundry facilities for guests after 4 pm.

    Stayed in May 2023

  • Reviewed: 29 March 2023

    8.0
    Unique spot on St Croix, close to the boardwalk!
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    needs a lot of updates.

    unique location

    Stayed in March 2023

  • Reviewed: 16 March 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 6 nights
    • Submitted via mobile

    No kitchen

    Everything was great. Loved the place

    Stayed in March 2023

  • Reviewed: 12 March 2023

    7.0
    we did enjoy are stay in St croix. But the hotel should have been more informative.
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Room was unlocked when I got there. No coffee in my room. House keeping ever 3 days. Wasn’t told till my last day that we could have been using the pool at the other hotel owned by the same people. Sense the one at stayed at was closed.

    the view

    Stayed in March 2023

  • Reviewed: 9 March 2023

    7.0
    In short, we loved it. We needed to relax and we did.
    • Leisure trip
    • Couple
    • Double Room with Partial Sea View
    • Stayed 5 nights

    It was really just little things like not being able to get any larger bills broken when you needed to tip the boat captain as he took you back and forth to the mainland. We also found out on our last night there that they also own the King Christian Hotel and that we were allowed to swim in the pool there and they had a free drink for us. There should probably be a little more printed information given out.

    I liked it for being laid back and relaxing. I loved the iguanas and other wildlife and the fact that they didn't try to keep them at bay.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    7.0
    The best snorkeling is around the hotel so it made it worth it!
    • Leisure trip
    • Family with young children
    • Superior Double Room with Partial Ocean View
    • Stayed 7 nights
    • Submitted via mobile

    The pictures are not at all what you see when you get there. There is no working pool. There is no water in the cascading pools they don’t run at all they are empty, that is one of the things I was looking most forward to being around. The grounds need a lot of work. Old stock piles of broken beach chairs and just stuff sitting around. It needs TLC. There is so much potential. The beds are older and too soft. The furniture needs to be updated it is older and broken down.

    We loved the location. It is very central. The ferry runs every 3 min back and forth from the island to the board walk so you can literally get there in a couple of minutes and go to dinner and head on to the mainland to do other things. We lived the snorkeling. They have free laundry service all you need is to buy soap so that was very convenient. The a/c was very nice and kept our room very comfortable. We rented a car to get to all of our other excursions and I would definitely recommend that because you will spend a fortune on taxis if not and spend so much time waiting around for them to pick you up. It is so convenient to have your own vehicle and you pick it up pretty quickly to driving on the left hand side of the road.

    Stayed in March 2023

  • Reviewed: 25 February 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The room could’ve been cleaner…The floors were filthy, I think it should’ve been more sanitized.

    I loved how away from society it was…it’s great as a get away

    Stayed in February 2023

  • Reviewed: 21 February 2023

    8.0
    Beautiful location
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Air conditioner broke first night. Couldn't get it fixed, but moved rooms next day.

    Great location. Easy access to ferry.

    Stayed in February 2023

Showing 1 – 25

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