Estate Davis Bay, Kingshill 851, VI 00851 North Star, US Virgin Islands
#1 of 1 hotels in North Star
Guests' ChoiceBased on 112 hotel reviews
6.6Cleanliness
6.9
Comfort
7.0
Location
7.7
Facilities
6.9
Staff
7.4
Value for money
6.5
Free WiFi
5.0
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End of dialog contentReviewed: 8 February 2024
Julie
United StatesFood
Property was amazing, service was good. Food was not so good for amount of money they were charging. Way over priced food. 5 star hotel needs to work on their 5 star food.
Stayed in February 2024
Reviewed: 4 January 2024
Larry
United StatesSleeping rooms were not ready upon our designated check in time. Had to wait for additional hours to check in to our room.
Fantastic, scenic view
Stayed in January 2024
Reviewed: 25 November 2023
Malcolm
United StatesThe rain flooded in front the hotel and damaged my expensive shoes. She almost slipped trying to avoid the flood waters in front the hotel rooms. There were bugs all over the bed I had to knock off. The front door of the hotel was hard to open be ause the moisture made the door swell. Breakfast prices should be reduced a little bit. There should be signs going up the mountain to find the hotel. Tourist should not have to wonder which way to turn. We had to find someone to escort us up to the hotel. Deal breaker!
We enjoyed the hotel room and space. The customer service was great. The food was great. The scenery at night is beautiful.
Stayed in October 2023
Reviewed: 27 October 2023
Phyllis
United StatesThere was issues with the room key for one of the guests in my party (initially). I found this concerning and an inconvenience for my guest, who had to go to the desk each time leaving the room to gain reentry. After speaking with management, I felt good business would have been to compensate my guest for the inconvenience and time it took to resolve the problem, however, the manager felt an apology was sufficient. I disagree. Also, the suite as beautiful as it was, didn't smell clean to me. I couldn't help but to want scented candles to override the smell of "dirt" that hits you when you first walk in. Eventually, you don't notice it, however, off putting just the same. Lastly, no receipt was offered or emailed with the itemized final costs. This has proved problematic, in that, my guests as well as myself, were overcharged for accommodations received (i.e., duplicate room charges, etc.). To that end, this is taking a while to resolve and could have been prevented with a receipt at check-out.
The location, with its private beach, views of the ocean from every room, and just the peacefulness of the environment has me lost for words (breathtaking/a spiritual experience). This was a birthday gift to myself and first trip to the islands. Can't wait to do it again.
Stayed in October 2023
Reviewed: 25 July 2023
Deidra
United StatesSat. Night was understaffed made a reservation to restaurant after waiting 2 hours in heat had to cancel dinner could have enjoyed my time doing something else was very hungry and upset.
Beach was nice room was clean Mark bartender was polite and waitress Teresa was very nice.
Stayed in July 2023
Reviewed: 20 July 2023
Rey
United StatesIt was understaffed and the staff that was there was being overworked, which affected our service.
The resort was secluded and surrounded by forest. Very peaceful and beautiful!
Stayed in July 2023
Reviewed: 6 March 2023
Terri
United StatesThe room wasn't clean and they moved us to a clean room, however there was no microwave or couch. Upkeep of the resort was lacking.
The resort was very beautiful. Beautiful beach. Nice pool.
Stayed in March 2023
Reviewed: 8 February 2023
Earl
United StatesDinner staff needs more training and supervision. If they have time to sing and dance then they should devote just as much vigor to serving the guest what they ordered in a timely matter. There is nothing wrong with having a good time with the guests it is a resort< this I know but there's a time to work and a time to play they need to be taught how to do both without compromising guest satisfaction,
Breakfast was super good.The morning staff was better than dinner staff.I ate at the dinner restaurant nightly cause I didnt venture off campass and wish I had. The wait time from ordering anything including water to receiving it was rediculously long.
Stayed in February 2023
Reviewed: 17 October 2022
Darnisha
United Statesminor things that can be fixed
The view and it was nice
Stayed in October 2022
Reviewed: 13 September 2022
Pamela
United StatesOut dated. Poor bed quality. Room smell was as if not aired out in some time.
Location.
Stayed in July 2022
Reviewed: 22 June 2022
Kelli
United StatesBigger room. More amenities.
Location on the beach. Seclusion.
Stayed in June 2022
Reviewed: 17 June 2022
James
United Statesnot fully recovered from hurricanes but they are doing their best to regain former glory
convenient, off beaten path, quiet, private, spacious, pleasant,fun.Facilities all in good order.Great access to North Shore attractions.
Stayed in June 2022
Reviewed: 9 May 2022
Kimeshia
United StatesAsk for sheets and never received clean sheets. Very poor Check out process
Ask for clean sheets and did not
Stayed in April 2022
Reviewed: 13 April 2022
Heather
United StatesBed was terribly uncomfortable and couch in the room was disgusting and stained.
Beautiful location and the staff are great!
Stayed in April 2022
Reviewed: 1 December 2021
Pavlo
Ukrainepoor food selection
private place, no much people, nice beach
Stayed in November 2021
Reviewed: 20 May 2024
Dr
United StatesIn desperate need of repairs
Location
Stayed in May 2024
Reviewed: 17 May 2024
Vasquez
United StatesBeach
Location and beach amazing. Staff made stay horrible. Over charged gor breakfast and paid again at checkout. Staff needs to be changed. No customer service. Facility needs updates.
Stayed in May 2024
Reviewed: 14 May 2024
D’keria
United StatesThere’s not one thing I didn’t like about the property.
The property alone is so beautiful and breathtaking. The food I really good. The pool is 24hrs, and everyone is so nice.
Stayed in May 2024
Reviewed: 11 May 2024
Charles
United StatesBetter floor and rug cleaning. If Marriott has their print stamped on the place, it needs better bed accessories, ( pillows, sheets etc,)
Breakfast was to expensive. I thought I would have a more authentic food experience. I wish there was a microwave in our room.
Stayed in May 2024
Reviewed: 7 May 2024
Nadia
United StatesWasn’t very clean, several units had AC issues, no signal/ability to watch television
Very scenic view, beautiful beachfront
Stayed in May 2024
Reviewed: 30 April 2024
Victor
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 26 April 2024
Patricia
United StatesWifi
Beautiful location very nice staff Great service and food
Stayed in April 2024
Reviewed: 15 January 2024
Shilei
United StatesCalling the Carambola Resort "modern luxury" is lie and false advertisement. It isn't luxury to email and call repeatedly without any response before, during, and after the stay. It isn't luxury to not have your room ready 2 hours past the check-in time and wait in line for 20 minutes. It isn't a luxury to have stained sinks, stained ironing board, stained cushions, a broken faucet, an old smell, and chipped paint. It isn't luxury that the restaurants didn't have many items available on the menu. The decor may have been "renovated" years ago but everything was chipping and an eye sore. While the staff was nice but they are highly understaffed from reception to the restaurants to house keeping. We left the trip early because the trip was not enjoyable. What a terrible experience. Unfortunately, I would never recommend this to anyone.
Stayed in January 2024
Reviewed: 7 January 2024
Alex
UK Virgin IslandsExtremely poor service, no delivery of room service and didn’t think to call, rude bar staff, jacuzzi water was 1/4 full, pitch black at night time walking to the rooms, water leak in the bathroom sinks so were all rusty
Main entrance and reception area was beautiful
Stayed in December 2023
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