444 St Charles Ave, Downtown New Orleans, New Orleans, LA 70130, United States
#75 of 170 hotels in New Orleans
Guests' ChoiceBased on 980 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.1
Facilities
8.5
Staff
8.6
Value for money
8.0
Free WiFi
8.1
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End of dialog contentReviewed: 17 May 2024
Ekaterina
United KingdomWe had to wait for the room for 2 hours when we arrived at 8pm. When room was ready no one told us, we had to chase ourselves. Hotel is dated in general. Breakfast is expensive - better go out to other nearby locations, there is a huge selection. Extremely rude staff at the bar!
Extremely good location
Stayed in May 2024
Reviewed: 14 May 2024
Timothy
United StatesGood solid room, well appointed, good desk and internet.
Stayed in May 2024
Reviewed: 30 April 2024
Karen
United StatesFurniture was worn and needed replacing - towels were frayed and pillows lumpy ……
Location -
Stayed in April 2024
Reviewed: 22 April 2024
Michelle
United StatesThe aircon and other sounds in the hotel were very loud.
Service was excellent. Great location. Comfortable beds.
Stayed in April 2024
Reviewed: 1 April 2024
Dominque
United StatesSink in our bathroom could not drain because the stopper was jammed. Bathroom shower floors could use some scrubbing.
The property was really nice and in a good area.
Stayed in March 2024
Reviewed: 24 March 2024
Kristy
United StatesSecurity tried to enter room without notice , very uncomfortable and unacceptable.. Unnecessary complaints by guests. But Mariah handled the situation very will
Great location
Stayed in March 2024
Reviewed: 18 March 2024
Eddiea1
United KingdomFire alarm issues meant two evacuations.
Great location, managed to get a decent rate.
Stayed in March 2024
Reviewed: 14 March 2024
Celestia
United StatesThe checkout process this time was horrible
Stayed in March 2024
Reviewed: 26 February 2024
Lakayla
United StatesEverything
Stayed in February 2024
Reviewed: 12 February 2024
Sheryl
United StatesParking was the biggest issue, since it was Mardi Gras, I would advise the hotel to send clear instructions about parking to incoming guest .
Great location, clean rooms, friendly staff
Stayed in February 2024
Reviewed: 12 January 2024
Kendry
United StatesGreat location
Stayed in January 2024
Reviewed: 4 January 2024
Aurora
HondurasThe básics like toothbrush , etc
Stayed in December 2023
Reviewed: 3 January 2024
Paul
United States#1457. Room was cool, 68 and could not warm up to the 70 we liked. However, it was not a problem. I wish there was some drip coffee in lobby for early morning.
Corner had good view of sunrise and city.
Stayed in January 2024
Reviewed: 2 January 2024
Lynn
United KingdomNothing really.
Position. Staff. Breakfast and facilities.
Stayed in January 2024
Reviewed: 11 December 2023
Anne
United StatesLocation was convenient. staff was very helpful. Coffe shop downstairs was fast and friendly.
Stayed in December 2023
Reviewed: 7 December 2023
Donald
United StatesLocation was great as the business district is more of an adult area these days. Breakfast and staff were great. Trenaise was good for happy hour Oysters. Front desk staff was great as well.
Stayed in November 2023
Reviewed: 18 November 2023
Kenyonetta
United StatesThat it they stocked the bar for our Anniversary but failed to tell us that we had to pay for all of it until after our stay was over
The friendly staff
Stayed in October 2023
Reviewed: 14 November 2023
Christopher
United StatesOver priced
Location
Stayed in November 2023
Reviewed: 12 October 2023
Alicia
United StatesThe restaurants in the hotel were very good. Everything we wanted to do was close by.
Stayed in October 2023
Reviewed: 9 October 2023
Jaylan
EgyptThe bathroom had no vent, so the steam and the smell persisted. The customer service at the reception was not great. I needed to check out early and they were unnecessarily difficult about it. Thankfully booking.com resolved it.
Standard chain hotel. There’s free coffee in the room and water. Location is good.
Stayed in October 2023
Reviewed: 1 October 2023
Wrany
United StatesThe parking garage was very tight and didn't have good instructions on where to park when we arrived or how to pay for the garage parking. I had to call the hotel from the parking garage to ask whether we pay there or wait and put it on our room bill. The answer was that they put it on your room bill. The turn-in for the garage was from multiple streets and difficult to see unless you knew what you were looking for. Advice: go up to upper levels like 3 or higher and park next to elevators near the hotel.
We went for our honeymoon. The place was nice and comfortable and was strategically located to walk just about anywhere from Bourbon Street, the French Quarter, Harrah's casino, or museums.
Stayed in September 2023
Reviewed: 9 September 2023
Abhisesh
United StatesBooking.com didn't indicate any parking fees during the reservation, but we were ultimately billed around $30 per day for parking. This came as a bit of an unexpected disappointment.
The room was comfortable, and the hotel's central location in New Orleans made our stay highly enjoyable. We had a great time.
Stayed in September 2023
Reviewed: 8 September 2023
Dianne
CanadaThe hotel charged additional fees once we had checked out. There was no explanation for the additional fees charged and booking.com has not yet replied to our request for an explanation or refund. We did not TOUCH anything in the mini bar because there's a sign saying if you touch (not consume!) you pay. Booking.com is aware of this issue and has not responded (twice).
Stayed in June 2023
Reviewed: 5 September 2023
Adams
United StatesCould have had a real mini fridge in the room.
I like the shower it was big enough for the both of us.
Stayed in September 2023
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