Parking is a major hassle here. If you plan a trip around the weekend you have to be lucky to secure a spot.

Very nice views of the mountains from here. Breakfast was also very good. Staff was friendly and courteous. Location is also very good.

Stayed in May 2023

The pool size was too small to swim and the gym as small for the hotel size which made it very crowded.

The room size was good and made it very conmfortable. The cleaning was also very good. It was close to the center

Stayed in April 2023

Pillows are really bad. Please change them. I got back pain using those.

I didn’t like the taste or options. But I am glad that we had complementary breakfast there

Stayed in March 2023

Housekeeping could be intrusive. I had a knock on the door at 8.45am on my first morning. Regardless of whether there is a Do No Disturb sign out or not, that is an unacceptable time. On my final day I was bothered at 10am with the sign out.

Location was the main factor in choosing the hotel. Walking distance to where I needed to go i.e. Ball Arena. Staff on reception fantastic. Included breakfast was good - appreciated that there was some daily variety.

Stayed in April 2023

There was a slightly unsettling aroma in the bathroom. There didn't seem to be any ventilation, so I assumed that's what the issue was.

The view from the 19th floor was unparalleled. The mountains were spectacular and it was nice to be able to see the convention center from there.

Stayed in April 2023

Location and window view

Stayed in April 2023

The included breakfast was large and varied but quality was not as expected. The waffles were too hard and scrambled eggs could have been better.

Check in was easy. Valet parking, while a little expensive, was efficient. The hotel did provide information about other, less costly, parking options nearby. All staff at the front desk were friendly and helpful. The room was large and easily accommodated the five of us for one night. It was nice that the bar was able to prepare Starbucks coffee with espresso.

Stayed in April 2023

The ladies at the front desk although beautiful can be more sharply dressed.

The breakfast was excellent

Stayed in April 2023

the pool seemed old and dirty.

I liked the room and the friendliness of the staff.

Stayed in March 2023

Just Keep Getting Better at Your Job , There is always Room for Improvement , Friendly Staff and Very Professional .

Room was Pleasant and Quiet Halls and Good Set Up with Sofa Bed as a Extra Sleep Area .Easy Uber Pick Ups And also good Walking Area when Needed.

Stayed in March 2023

The pool was dirty. The cost of the valet was also pretty pricey.

The hotel was beautiful and clean. Our room was very nice and a great size. The staff were helpful. Breakfast every morning was nice. The valet was very helpful.

Stayed in March 2023

Check in time is later than I’m used to seeing (4 pm) and when I tried to check in early, I was told the room wasn’t ready. However when I arrived at the 4 pm time, I was told the room still wasn’t ready, but it had something to do with the reservation being for a handicap accessible room, which I only booked because it was the best rate, not because we needed it. The woman who was helping me just asked her supervisor if she could change us to a regular room and it was of course not a big deal, which got me thinking that perhaps we would have been able to check in earlier if this particular clerk (who was the same person I spoke with over the phone earlier in the day) knew a little more about what she was doing, could have allowed us to check in earlier as I had hoped.

Once we got checked in, everything was just fine. Good level of friendliness in the staff, good level of cleanliness throughout the hotel (lobby floor, room, pool area), well-stocked breakfast in the morning, towels at the pool and in room so as not to need to ask for more. The pool was pretty warm compared with most regular pools, which was nice. The lobby has lots of seating which was nice for eating take out and not having to do so in the room.

Stayed in March 2023

Good breakfast spread, great views.

Stayed in March 2023

The view from my room was very nice and the staff was very helpful on night shift.

Stayed in February 2023

Limited fruit available for breakfast but the pineapple was delicious!

Room was ready upon arrival.

Stayed in March 2023

the lobby restaurant menu has not much variety

close to Convention Centre

Stayed in March 2023

table layout at Breakfast

clean and functional

Stayed in February 2023

The front desk help seemed a bit rushed at time of check it wasn’t very pleasant or welcoming

The property was clean and valet was friendly

Stayed in February 2023

Our bathtub got clogged often and the water would take a long time to drain out.

The hotel was close to many restaurants and a mall. The complimentary breakfast offered every morning was great as well.

Stayed in February 2023

The door to our room did not shut smoothly, had to push or pull to get it to latch. There was little variety in what was offered on the breakfast bar. The staff wasn't very knowledgeable regarding the location/restaurants, etc.

Location was very convenient to both the convention center as well as many downtown tourist destinations. There was always a staff member cleaning the lobby as well as elevators. There was a selection of hot and cold breakfast options.

Stayed in February 2023

Not enough bedding for the sofa bed. Room wasn't serviced frequently enough.

Great location and big rooms

Stayed in January 2023

well located to downtown just two blocks away. parking options included nearby overnight parking stations. good breakfast choices. happy hour most evenings.

Stayed in January 2023

No airport shuttle

room, location

Stayed in January 2023

Would have been nice to have paper plates or to go ware, as we were not able to sit down and have breakfast with the time frame we were working with and when breakfast started.

Stayed in January 2023

had a issue with the plumbing in my room

in area where is was quite but close to walk to stuff… the hotel had everything we needed!

Stayed in November 2022