1970 Center Parkway, Richland, WA 99352, United States of America
#5 of 12 hotels in Richland
Guests' ChoiceBased on 213 hotel reviews
8.5Cleanliness
8.9
Comfort
9.1
Location
8.8
Facilities
8.7
Staff
9.2
Value for money
8.5
Free Wifi
7.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: March 10, 2024
Kathy
United States of AmericaStaff were great Room was perfect
Stayed in March 2024
Reviewed: March 4, 2024
Doreen
United States of AmericaMy room was below a family with young children who ran and jumped till 10 pm. Perhaps place families on ground floor.
Friendly and efficient staff. Clean rooms and good breakfast buffet.
Stayed in March 2024
Reviewed: February 6, 2024
Carolyn
United States of AmericaThe duvet comforter was a little heavy for our liking. We would have liked a light weight blanket option. When we first arrived, our room smelled strongly of air freshener. My husband does not tolerate scents like that. The front desk clerk was very helpful and quickly found us another room.
The bed was comfortable. The staff was great and the breakfast was great!
Stayed in February 2024
Reviewed: January 22, 2024
Steve
United States of AmericaBreakfast bar had poor selection and zero bacon.
Bed was very comfortable the suite with jetted tub was awesome.
Stayed in January 2024
Reviewed: December 11, 2023
Mauricio
United States of AmericaKimberly at the front desk was amazing! She was very polite & provided great customer service, & went above & beyond with the warm delicious cookies that she made after they ran out. Thanks again Kim! :)
Stayed in December 2023
Reviewed: October 25, 2023
Sandi
United States of AmericaThe vending machines didnt work
The breakfast was a nice surprise The food tasty and with a nice variety.
Stayed in October 2023
Reviewed: September 29, 2023
Michael
United States of AmericaThe bed was horrible. I hardly slept any woke up with a sore back.
Breakfast was good. Staff was very good and helpful.
Stayed in September 2023
Reviewed: September 4, 2023
Debora
United States of AmericaThe shower needed a mat to prevent slipping
Location was great! Convenient to our destination (mother’s house) and the faculties were nice
Stayed in September 2023
Reviewed: August 18, 2023
Suzan
United States of AmericaNothing
Friendly and clean. Great breakfast Dog friendly
Stayed in August 2023
Reviewed: August 9, 2023
Haydee
United States of AmericaRooms
Is good for the month
Stayed in June 2023
Reviewed: July 19, 2023
Anamarie
United States of AmericaIt was ok. Biscuits were really hard and breakfast was lacking in choices.
It was ok. Biscuits were really hard and
Stayed in July 2023
Reviewed: July 12, 2023
Charles
United States of AmericaI thought I was getting a king bed but got a queen. Also shower wasn't a walk in for disability like ourselves.
Stayed in July 2023
Reviewed: July 8, 2023
Betsy
United States of AmericaNo complaints.
The breakfast was good. The lady cooking/serving was sweet and wonderful!!
Stayed in July 2023
Reviewed: June 21, 2023
Charles
United States of Americanothing
Membership upgrade to a suite. nice pool and breakfast. Nice view out to the valley.
Stayed in June 2023
Reviewed: May 3, 2023
Martin
United States of Americabreakfast wasn’t that good there weren’t a lot of options
it was spacious
Stayed in May 2023
Reviewed: April 3, 2023
Amanda
United States of AmericaHaving a station to make waffles would have been a game changer.
Room was clean, breakfast was good, and the customer service was excellent!
Stayed in April 2023
Reviewed: March 15, 2023
Tammy
United States of Americafirst room smelled like vomit had to move, rooms were a bit worn
location was great, great staff at checkin, breakfast was ok
Stayed in March 2023
Reviewed: March 15, 2023
Melody
United States of Americafinding This property was hard to find, took quite a bit of effort because we do not have GPS.
Lots of choices! the people and breakfast
Stayed in March 2023
Reviewed: February 25, 2023
Stan
United States of AmericaNa
Double room with sitting area, nice.
Stayed in February 2023
Reviewed: February 10, 2023
Heidi
United States of AmericaOur room was right by the laundry area, and there was an overpowering chemical smell in the hallway from that sometimes, but as soon as we got into our room, it wasn’t noticeable.
Everything was clean and nice. The staff were all very helpful and friendly. Our room was clean, comfy and quiet. The breakfast was amazing!
Stayed in January 2023
Reviewed: January 25, 2023
Kinney
United States of AmericaThe pool was down for maintenance this trip broke my heart
Like the rooms with doors to the outside we ride dirtbikes at Horn so easy to keep an eye on usually the pool and hot tub are working and are great for us and the kids breakfast is good
Stayed in November 2022
Reviewed: January 20, 2023
Krystal
United States of AmericaThe key cards took a few tries, especially for the pool.
The staff was very friendly and the hotel was in a good location.
Stayed in January 2023
Reviewed: October 27, 2022
Cameron
United States of AmericaThe room did NOT look like the photos online. The room was pretty outdated for the price and did not reflect what I saw online.
Awesome front desk lady. Super friendly and helpful. I don’t remember her name but she was African American.
Stayed in October 2022
Reviewed: September 26, 2022
Steven
United States of AmericaThe soap dispensers in shower or in bad spot ADA people
Breakfast was good to The ladies that checked us in were exceptional, extremely helpful and friendly
Stayed in September 2022
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