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  5. Reviews of citizenM Seattle South Lake Union

Reviews of citizenM Seattle South Lake Union This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

201 Westlake Avenue North, South Lake Union, Seattle, WA 98109, United States of America

#17 of 103 hotels in Seattle

Guests' Choice

Review Score

Based on 1977 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    9.3

  • Facilities

    9.0

  • Staff

    9.2

  • Value for money

    8.4

  • Free Wifi

    9.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 8, 2024

    10
    Totally enjoyed it
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    All good

    Location and the way checking in was so easy

    Stayed in June 2024

  • Reviewed: June 7, 2024

    10
    Convenient, clean, quirky and affordable
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of bathroom privacy in room

    Location and price

    Stayed in May 2024

  • Reviewed: June 4, 2024

    9.0
    Great location - very safe. Walkable to major sightseeing spots and lake...good value for the $.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Snug room, I prefer softer pillows.

    Great location, modern facilities

    Stayed in June 2024

  • Reviewed: June 3, 2024

    10
    Good location, tech room and beautufil lobby.
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights

    Price could be cheaper. The room cleaning was not done, because I left the warning not to wake me up. But I left the room at 9:30 AM, came back at 5 PM and the room was not cleaned.

    Location 1st. The Hotel atmosphere was nice. Room size works for a couple. If you like technologies using the tablet to manage the blinds, lights and ac is nice.

    Stayed in June 2024

  • Reviewed: June 2, 2024

    10
    good for the price
    • Business trip
    • Couple
    • King Room
    • Stayed 1 night

    room size and layout

    good breakfast

    Stayed in May 2024

  • Reviewed: June 2, 2024

    9.0
    Great place in
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights

    The room could be bigger.

    The hotel is located in the city center, there is a large supermarket nearby. The hotel and the room were very modern, carefully designed and clean. We decided to buy breakfast and it was a very good choice, the breakfast buffet was varied and tasty. The staff was smiling and helpful.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    9.0
    Overall stay was very enjoyable.
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Be pre-warned, the room is extremely small. My only complaints is the lack of “top sheet”. I believe this is a fairly new option in the U.S. where, traditionally, there was always a top sheet but today some choose to eliminate it.

    Location was convenient. Near the space needle. Lobby area was very comfortable and inviting. The beds are very comfortable. Rooms are very clean.

    Stayed in May 2024

  • Reviewed: June 1, 2024

    10
    Our first stay in Citizen M and oh we will be back!!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights

    Love the concept of the hotel chain. Rooms are small, as expected, but feature the most important aspects - immaculate bed with amazing city views and comfortable shower. The room was fully "smart" with all features operated through a tablet (including adjusting colour lighting under your shower). The hotel is designed in a green sustainable way, the common areas are spacious and beautifully designed, staff is very friendly and makes excellent coffee.

    Stayed in April 2024

  • Reviewed: May 30, 2024

    10
    We had a very pleasant and relaxed stay with you!
    • Leisure trip
    • Travelers with friends
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    NA

    The location, ambiance, staff, decor, cleanliness, the bar, overall vibes. We were impressed.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    8.0
    Great location and clean modern facilities
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything in the room is controlled with an iPad which was annoying at times. And the staff is quite hands off. When I asked if I could have a wine glass brought to my room I was told they don’t do that but I could get one myself from the bar. The coffee bar is extremely expensive as well. I recommend going across the street to the Whole Foods store.

    The location of the property is great. Only about a 20 minute walk from Pike Place Market. And there are restaurants and shopping nearby.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    10
    Exceptional
    • Business trip
    • Group
    • King Room
    • Stayed 1 night

    HONESTLY WOW best hotel ive ever been to and ive been to so many. Felt like I was in a luxury hotel but it was actually such a decent price. I dreaded leaving to go run around bc I was so romanced by the space- it was so futuristic and my view was literally unreal of the seattle skyline. 100/10.

    Stayed in May 2024

  • Reviewed: May 28, 2024

    9.0
    My stay in this hotel was memorable. I visited some important places from here.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights

    I like to have a bigger room with more space in bathroom.

    Location is great. Close to some attractions like Space Needle. You could find a taxi in a few minutes. I saw some public transport as well although I did not use it. Eateries are close by. You have facilities what you need for a stay around the hotel.

    Stayed in May 2024

  • Reviewed: May 27, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Honestly nothing!

    So modern, clean, fun and unique!

    Stayed in May 2024

  • Reviewed: May 26, 2024

    8.0
    We we're only in Seattle to join an Alaska cruise but we had a great stay
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location, very accomodating staff, very comfortable stay

    Stayed in April 2024

  • Reviewed: May 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The fixing of the bed made it difficult to get in and out without disturbing my partner.

    Stayed in April 2024

  • Reviewed: May 25, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room is too small

    Location

    Stayed in April 2024

  • Reviewed: May 20, 2024

    9.0
    Great stay in a great location!
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very small.

    Loved the colors and eclectic decor. Staff were friendly and helpful. Breakfast buffet was delicious!

    Stayed in May 2024

  • Reviewed: May 18, 2024

    10
    Modern, clean and well decorated and though out hotel
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The app continues to glitch in Android phones.

    I liked being able to control the room with their ipad/app.

    Stayed in April 2024

  • Reviewed: May 17, 2024

    10
    It was short but sweet and will return!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only very small issue was with the smart tv and connecting our Netflix account to their tv but we figured it out .

    Location was great for seeing a concert at The Climate Pledge Arena, parking was a breeze, staff had exceptional service and the hotel was not like any hotel I’ve ever stayed in before!! I would definitely stay again and will refer many people.

    Stayed in May 2024

  • Reviewed: May 16, 2024

    10
    Perfect stay in Seattle !
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Easy self check-in with a friendly staff to help if needed, rooms are small but cleverly designed, fully controlled by an iPad (lights, atmosphere, colors, curtains...). Breakfast was good. Beautiful lobby.

    Stayed in May 2024

  • Reviewed: May 15, 2024

    10
    It was short and sweet but great!
    • Leisure trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    NA

    Location and cleanliness

    Stayed in May 2024

  • Reviewed: May 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 2 nights

    The place was simply above my expectations. The location is great, the room is small but very cozy and well organized. The view was fantastic. Staff was helpful and nice. Another great point is amazing breakfast for money they ask, with good variety of products. They even offer you cappuccino on the bar for breakfast. So good! Happy to recommend the place!

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Great experience
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms are a bit small

    Bed was very big and comfortable

    Stayed in May 2024

  • Reviewed: May 13, 2024

    9.0
    Chic & Modern Hotel in great Location
    • Leisure trip
    • Couple
    • King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    - Mattress was too soft / tough on the back. - No Plug/Charging option on one side of the Bed.

    - Modern and well decorated Room and Hotel. - Very friendly and helpful Staff. - Great Location in walking/biking Distance of Sightseeing spots. - Uncomplicated Check-In/Check-Out - Good wifi

    Stayed in April 2024

Showing 1 - 25

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