The reason this is not a 10 is because of some housekeeping issues. We were missing our baby cot when we arrived and it was already very late at night so a bit of an inconvenience as we were hoping to put the baby to sleep asap. The other reason is the general housekeeping. We had our towels changed and bins removed but that’s about it. The room didn’t feel that clean. There was some fruit on the table and I had to call reception after three days to come and collect as we were obviously not gonna eat it and it went off. The amount of dust in that room by the time we went was insane. I had to brush it off our suitcases. I really feel like this is such a shame as everything else was so high quality and like I said the service in the lounge was exceptional.

The hotel is great but the best part was the customer service we received in the executive lounge. The ladies that work there are brilliant, very friendly and so professional. Breakfast was great and would definitely recommend the upgrade to the executive lounge. You get snacks and drinks for two hours in the evening. Nice place to chill before going for dinner.

Stayed in May 2024

staff is really co-operative

Stayed in May 2024

Cleaners could be more thorough. We stayed for a week and the space behind the door was missed each and every time.

The location is great, bed and linen were exceptionally comfortable. Great breakfast, would be nice to have roasted coffee though, not just capsuled. Friendly and helpful stuff.

Stayed in May 2024

none

Nice and clean

Stayed in May 2024

Nothing, all are excellent

All about the hotel, the bed is very comfortable. The hospitality is excellent

Stayed in May 2024

.

Stayed in May 2024

We enjoyed the stay , withbthecexception of a private party taking over the roof top lounge- bar abc tge barmans rudeness

Location was good, excellent breakfast. Tgecroof top view was excellent however the barman was rude nit only to us but to other customers as well. He insisted on the tonic he served being superior to Schweppes which was completely incorrect. The customers opinion is correct.

Stayed in May 2024

Everything outstanding!

Stayed in April 2024

New hotel, very well designed. Staff is amazing.

Stayed in May 2024

Very restrictive child policy, even if the child behave appropriately.

Executive Service

Stayed in May 2024

1.The toilet flush was a bit weak. 2.It would be better to have better sound proofing from the roof top party. The sound can be heard from 9 floor. It was distraction if one need to work in the room.

1.Breakfast was great that I never missed one during my stay. It was with enough options of carbs, protein (freshly cooked omelet), and fruit. I enjoyed the coffee both from mini bar in the room and at the breakfast lounge every morning. 2.Swimming pool and gym was well facilitated. It would be great if the swimming pool open earlier to 6:00 am. 3.Conference area at the reception was great. 4.Decent table in the room for working. 5.Nice bed 6.Nice to have filtered tap water

Stayed in April 2024

The room is small especially the bathroom.

Good location.

Stayed in May 2024

The lady at the front desk mistakenly authorized an amount much higher than our room fees from my husband's credit card. This affected his credit limit. After we asked to cancel the authorization, one receptionist said she would ask her manager about the issue and make us a phone call. But she did not call. So my husband had to go to the front desk at 3F again to solve this.

The room is clean and bright. The housekeeping is good. There is coffee and tea provided in the room.

Stayed in May 2024

Nothing, although the breakfast was a little expensive. There are some cheaper alternatives nearby.

The room was very clean and nicely furnished and the bed was super comfy. I particularly liked the bathroom layout (separate shower & separate toilet). The pool was quiet when we stayed (end of March) so I managed to swim for half an hour without anyone else in the pool. The hotel is in a great location - within walking distance of Raffles Long Bar; we used the Grab app to travel everywhere else (Gardens by the Bay, The Marina Bay Sands and China town etc). I would definitely recommend this hotel for a short stay. Staff were very helpful too.

Stayed in March 2024

Great location, pool and breakfast

Stayed in May 2024

Modern new hotel. Lovely friendly staff. Great location for sight seeing.

Stayed in May 2024

Location. Lounge for happy hour drinks and snacks. Breakfast buffet. Friendly staff. Three minute walk to MRT Station. Quick checkout. Pool.

Stayed in April 2024

Good food. Tiffany from the restaurant (the one from Vietnam) is the greatest Host. Very nice and careful. They do their best to make the guests feel special. It’s a rare thing. 🫶🏻🫶🏻🫶🏻

Stayed in May 2024

The lighting was quite poor - needs more lighting

The comfort and space and the 'in room' drinking water system

Stayed in March 2024

Wasn’t a huge variety of food choice from the buffet included in the lounge. Nice but limited.

Very modern and boutique like. Attention to detail from the decor to the amenities were great. Staff very helpful and friendly. Great location. Pool a generous size.

Stayed in April 2024

The wasn’t any poolside bar service for the 3rd floor pool

The breakfast was very nice. Got busy from 8.30. Plenty of food to choose from

Stayed in April 2024

A very cozy hotel in a good location. Bus stops and metro station are very close. You can also walk in 20 mins to Merlion or Singapore Flyer. The room has enough space and pretty much all you might need. The top pool has amazing view on the bay. We pretty enjoyed the Lounge concept which worth every penny. Excellent cleaning service in the room. The staff makes their work at the best.

Stayed in April 2024

Nothing

Great

Stayed in February 2024

The room service was a little lacking in that things like milk, laundry forms and the like weren’t replaced when used. Rooms. Little were more compact than I had expected.

Location, staff, cleanliness.

Stayed in April 2024