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Reviews of Fraser Residence River Promenade, Singapore 5 stars

5 Jiak Kim Street, Robertson Quay, 169425 Singapore, Singapore

#6 of 478 hotels in Singapore

Guests' Choice

Review score

Based on 130 hotel reviews

9.2

Score breakdown

  • Cleanliness

    9.7

  • Comfort

    9.7

  • Location

    9.4

  • Facilities

    9.5

  • Staff

    9.4

  • Value for money

    9.1

  • Free WiFi

    9.3

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Showing 1 – 25

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 7 nights
    • Submitted via mobile

    Everything was wonderful!

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    One of the best hotels we have stayed at. The staff made the stay extra special.
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 4 nights
    • Submitted via mobile

    N/a

    Beautiful scenery and clean rooms. Seconds from the MRT which was really handy.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    10
    Very good service and helpful staff.
    • Business trip
    • Family with young children
    • Studio Deluxe, Lounge Access
    • Stayed 7 nights
    • Submitted via mobile

    Excellent property & very good location. Team is very professional, cheerful and prompt services.

    Stayed in April 2024

  • Reviewed: 16 May 2024

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 6 nights
    • Submitted via mobile

    Great location, nice facilities and good service!

    Stayed in May 2024

  • Reviewed: 14 May 2024

    9.0
    We enjoyed our short stay and the staff were excellent.
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Personally I think the layout of shower and WC could be more private

    Location , relaxed , food and beverages supplied

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Very clean hotel, with spacious rooms and really good location
    • Leisure trip
    • Couple
    • Studio Premier, Lounge Access
    • Stayed 8 nights

    The breakfast buffet was a bit scarce (you had to be lucky to get some fresh fruits). Also, some local Singapore dishes would have been nice to have. The "no food and drinks by the pool" policy is a bit too restrictive. It would have been nice to be able to enjoy a glass of wine or juice by the pool.

    The rooms were cleaned daily, and everything was sparkling. The amenities and facilities were very handy (washing machine, oven, hob, coffee machine). The location is very good, within walking distance to Havelock MRT station and right near the Singapore River promenade. All in all, a very nice place!

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Very nice comfortable stay
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 2 nights
    • Submitted via mobile

    Pool was nice but drinking something near pool is forbidden.

    We like the location, service and food. Breakfast and complimentary drinks and snacks was tasty. Our room was well decorated with all necessary equipment, even with a washing machine.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    8.0
    Great location, nice rooms and interior facilities, wi-fi speed needs improving.
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe, Lounge Access
    • Stayed 7 nights

    Breakfast could do with more healthy options and promptness of service

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 2 nights

    Pool

    Stayed in April 2024

  • Reviewed: 8 May 2024

    10
    Really good place to stay in the heart of Singapore
    • Leisure trip
    • Group
    • Studio Premier, Lounge Access
    • Stayed 5 nights

    Nothing to complain.

    The price of the hotel was in line with the average price in the center of Singapore. Appealed by the good reviews and the additional offer, modestly defined as appetizers and complimentary drinks during "happy hour". In fact, it is a choice of small but sufficient and very elegant dinners and an unlimited free choice bar. Coffee, drinks and light snacks available 24 hours. Now about the staff. Rushing ahead, our highest compliments and thanks. We arrived at 10:30, - so well before check-in time. But we were offered to take a shower and use the pool. They even offered to store our luggage while our rooms were prepared. Although the rooms were officially available only from 15:00, they were prepared for us already at 12:00!! We stayed for 5 nights. Top notch service all the time! The hotel is small. Even though it was fully booked, I didn't feel the presence of the other guests. It is pleasantly different from the big hotels. The location of the hotel is very convenient - in a quiet place by the Singapore River. However, it is easily accessible by taxi and even by subway. Many attractions within walking distance. I will definitely come back to this hotel if I ever come back to Singapore. And I will definitely try to stay in hotels of the Frazer chain in other countries. Sincere thanks to the hotel team for the elegant service and humane treatment during our stay!

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    Weekend well spent
    • Leisure trip
    • Solo traveller
    • Studio Premier, Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Not quite sure why there’s a minimum 6 days stay was implemented. I hope the management change the booking terms.

    The club lounge offers good variety of drinks and bites. The room was comfortable and very private. I love the open space in the lobby. Definitely will stay again.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    9.0
    Exceeded expectations and have recommend it to others who are going to Singapore.
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 9 nights

    Can’t think of anything!

    Excellent range of food for breakfast with daily variations. Excellent happy hour with good range of food and drinks. Excellent location; about 200m from Havelock MRT and alongside the promenade along the Singapore River.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights

    THE BREAKFAST WAS OK BUT NOT EXCELLENT .THE HOT FOOD WAS BARELEY WARM AND ON TWO OCCASIONS QUITE COLD. THE LOCATION WAS VERY GOOD

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Studio Deluxe, Lounge Access
    • Stayed 4 nights
    • Submitted via mobile

    Poor breakfast, it's rather snacks than breakfast

    Perfect location, comfort beds, free bicycles and scooters (10 mins to Marina Bay), washing machine, Nescafe coffee machine and fully equipped kitchen

    Stayed in May 2024

  • Reviewed: 4 May 2024

    9.0
    Great place for business and short time accomodation
    • Leisure trip
    • Family with young children
    • Studio Deluxe, Lounge Access
    • Stayed 7 nights
    • Submitted via mobile

    Break-fast menu

    Location and facilities

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Different
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 8 nights
    • Submitted via mobile

    Were put-off by some guests were loud & ill-mannered & I hope this would not tarnished the image of the apartment-hotel of being chic in my opinion. Some guests they just do not comprehend the concept of buffet & was surprised how they scooped food & drinks like there is no tomorrow just because its free. Some guest were noisy at pool at night. Rooms should have hooks or areas to hang towels. Power sockets were not at practical areas.

    Quiet, when we came, other guests are of above-average group. We were impressed how chic the apartment is even though our room was smaller than most hotels. The staff were friendly & professionals.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 2 nights
    • Submitted via mobile

    Amazing room, very modern, and with all the amenities you could ever need: smart TV, Bluetooth speaker, small kitchenette with all utensils, washer/dryer machine, filtered water, fridge, Dyson hair dryer, wireless phone charger, rain head shower, and so on... Other facilities were also great, nice swimming pool and modern gym. Breakfast and evening snacks were good and plenty enough. It is also in walking distance to a metro station.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Great hotel with great pool and free food & drinks
    • Business trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 7 nights
    • Submitted via mobile

    Storage in the rooms quite limited, payment was very unclear and messy and didt match the numbers in the booking app (daily changes)

    New, Great pool, good breakfast, apero included 18.00-20.00, free soft drinks 24/7

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    Comfort and luxury
    • Leisure trip
    • Group
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights

    Nothing

    The lounge access with free food and beverages was excellent

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Perfect
    • Leisure trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Everything. Well positioned. Comfortable. Clean. Excellent staff. Kesavan was particularly helpful. I wouldn’t want to stay anywhere else in Singapore.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    9.0
    Perfect place to stay in Singapore!
    • Business trip
    • Group
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    Small rooms but nicely appointed!

    Stayed in March 2024

  • Reviewed: 24 April 2024

    9.0
    Very comfortable in every way
    • Leisure trip
    • Solo traveller
    • Studio Deluxe, Lounge Access
    • Stayed 8 nights
    • Submitted via mobile

    Nothing

    I liked everything about this property. The rooms were clean and comfortable, the staff helpful but unobtrusive and the location is excellent.

    Stayed in March 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    No sockets around kitchen area. The lighting in the bathroom sink area is insufficient.

    Both breakfast and location are good.

    Stayed in March 2024

  • Reviewed: 23 April 2024

    10
    Fantastic
    • Leisure trip
    • Couple
    • Studio Deluxe, Lounge Access
    • Stayed 3 nights
    • Submitted via mobile

    All good

    Included drinks

    Stayed in March 2024

Showing 1 – 25

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