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  4. Reviews of Hotel Bencoolen at Hong Kong Street

Reviews of Hotel Bencoolen at Hong Kong Street 4 stars

47 Hongkong Street, Boat Quay, 059685 Singapore, Singapore

#195 of 478 hotels in Singapore

Guests' Choice

Review score

Based on 465 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.0

  • Location

    9.2

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 22 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The location was excellent, an easy walk to the river, shopping and MRT. The room and bed were comfortable and a reasonable size. The laundromat was 2 doors away. Breakfast was included, and although basic it got us started for the day. We even used the pool which is not heated so not a spa, but it is big enough to relax in, not swim in. We got what we paid for, convenience and comfort, not luxury.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    I definitely would recomment the travellers to stay at Hotel Bencoolen at Hong Kong Street
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 6 nights

    Somehow, when I made a booking on Booking.com, I thought, as per the booking confirmation, that the Room, which I booked, was the last one, which was up-graded to "Executive", which, in reality, did not happen. Also, the confirmation said, that there is a gym at the hotel, which was not a case (it was no gym).

    We liked the location a lot: proximity to Chinatown "HQ", food courts and the temples. Also, the MRT station was very close, and given an excellent infrastructure (including very easy ticketing prosedure), it was easy to go ANYWHERE! The hotel staff was very helpfull and nice as well.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 6 nights
    • Submitted via mobile

    Walls paper thin. Hope for good room neighbors. No table or anything. Blanket was a bit dirty

    Location is perfect. Value for money at least with my discount was ok. Bathroom were new and nice.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    Fair for the price but some disappointing aspects
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night

    We paid for breakfast as part of the room price, we were leaving for the airport at 0630 and breakfast didn't start until 0700 so we asked for a takeaway breakfast and they said no. This was disappointing and surprising in a '4 star hotel' in Singapore. Not to go to the airport hungry, the next morning we decided to eat at 0700 and leave straight away. The breakfast was served in the reception lobby, it was extremely limited, basic and felt unhygienic. It was served on polystyrene plates and disposable cups and cutlery. Really environmentally unfriendly.

    STAFF, WI-FI - 5* PRICE, LOCATION, ROOMS - 4* VIEWS, BREAKFAST - 1* The staff were super friendly and the Wi-Fi very fast and reliable. Rooms were comfortable and the shower was powerful although there was little hot water in the morning. Location was great - 15 min walk to the Chinatown hawker food markets and 10 min walk to the river, with an extra 10 min around to the marina. Overall, for the price we paid (considering you're in Singapore) and the location it was in, it was reasonable. Breakfast was pathetic - both the refusal / inability to provide a take-away one when you've paid for it already (really so hard to give a croissant and a juice box?) and then the horrid way they served it in the lobby.

    Stayed in April 2024

  • Reviewed: 14 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    All is good

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 6 nights
    • Submitted via mobile

    A lot noisy at night due to the downtown bars

    Very clean

    Stayed in May 2024

  • Reviewed: 11 May 2024

    9.0
    Good price, good location, poor breakfast
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast is very poor. Is a buffet with 5-6 choices. As a european, I couldn't eat anything but jam with butter.

    Nice staff, good location, clean room, price is good.

    Stayed in May 2024

  • Reviewed: 17 April 2024

    8.0
    Good hotel for it's price, not far away from metro
    • Leisure trip
    • Couple
    • Premier Double Room
    • Stayed 1 night

    Room was big enough, it was well cleaned. The only minor minus - it is a little bit outdated. The breakfast is fine: boiled eggs, sausages, salad, toast, coffee and watermelon .Enough to get calories early in the day.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 4 nights

    No hand towels

    Great location, in walking distance to all sights of Singapore.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    7.0
    Budget option with great location
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was mediocre, but you can bring along your own products to complement (like juice, yougurt…) But what can you expect for this price range.

    Convenient and central location. Friendly and fast service. Functional rooms of decent size.

    Stayed in April 2024

  • Reviewed: 12 April 2024

    7.0
    Excellent location and the reception staff were extremely helpful and kind.
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights

    The rooms were a little tired. Breakfast was limited.

    The location was excellent. The staff, especially were very helpful. Linh (I think that's her name) was so kind, helpful and knowledgeable.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Executive King (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    However, we occasionally had ants in our room and we didn't always have hot water for showering.

    The hotel is very well located with restaurants and bars nearby. The rooms are not particularly small.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast most horrible I have see in my life … most dirty the insects turn around up to breakfast … they simply rinsed the glasses and put them back there

    The location it’s very good … the staff it’s good

    Stayed in March 2024

  • Reviewed: 29 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The walls are very thin, and our neighbours were too loud. The bathroom is very small. A couldn't use normally the toilet, because it was too close to the wall.

    Friendly and helpful staff. We could use the luggage store after check out. The bed is enough big and comfortable for two people. We could check in earlier then 3PM. Great location.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great, value for money option in the area. Recommended.
    • Leisure trip
    • Solo traveller
    • Executive King (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    Convenient location close to Metro station and the Clarke’s Quay. Friendly and helpful staff. There is a new building next to the main, but the access is easy. Room clean comfortable and modern.

    Stayed in March 2024

  • Reviewed: 25 March 2024

    9.0
    Great location, great hotel, would return back
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Pool was a little underkept

    Great location really friendly staff

    Stayed in March 2024

  • Reviewed: 22 March 2024

    9.0
    Great location great staff
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No bedside tables

    Central location. Very helpful staff. Clean

    Stayed in March 2024

  • Reviewed: 11 March 2024

    8.0
    Nice small hotel with spacious room and good location
    • Leisure trip
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    All good.

    Nice small hotel with clean and spacious room. Location is nice, close to bus stop. Chinatown MRT station is 7 minutes and Raffles MRT is 12 minutes walk. Close to many cafes and Boat Quay.

    Stayed in March 2024

  • Reviewed: 21 January 2024

    8.0
    Ideal location
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was just okay. TV service was just streaming.

    Location is great, quiet, but walking distance to Chinatown or Clark Quay MRT.

    Stayed in January 2024

  • Reviewed: 16 January 2024

    8.0
    The location is amazing! It is a tight fit.
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    Things that made our stay not as comfortable. The room was small not even one stool or chair in room. No place for suitcase. One shared duffle bag will fit on a rack. The aircon turns off at night and it gets too warm. The room was well supplied but there were dust bunnies and hair everywhere.

    The best thing about the hotel was the location. There was a refrigerator and hotpot in room. There are outlets at head of bed on one side. The receptionist who worked Jan 8th was wonderful. She was helpful and shared information to make our transition out of the city very smooth and easy. Thank you. We were in the new building just two doors down.

    Stayed in January 2024

  • Reviewed: 4 November 2023

    7.0
    A pleasant, convenient stay.
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    It would have been good to have had a greater variety of breakfast options.

    The location was very good, allowing us to walk to some of the sights we wanted to visit. The reception staff were very helpful, especially the lady who arranged a taxi for us, early in the morning, to return to the airport.

    Stayed in October 2023

  • Reviewed: 1 November 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    The bathroom is very small and you have almost no space on the toilet - your head presses against the wall when you are sitting on it.

    Very helpful staff.

    Stayed in October 2023

  • Reviewed: 28 October 2023

    8.0
    It was OK
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 3 nights

    The breakfast seemed to cater to Asian guests. The butter and marmalade were not in single-dose packages but were served opened. Even though I had breakfast included in the room price, I had to go out for breakfast.

    The hotel is very well situated, within walking distance of bars, restaurants, and public transport. The staff is very friendly. There is no swimming pool, but there is a nice hot tub. The room we stayed in was satisfactory.

    Stayed in October 2023

  • Reviewed: 21 August 2023

    8.0
    Reasonably comfortable for 1 person was near mrt and excellent staff
    • Leisure trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 4 nights
    • Submitted via mobile

    Very small room just big enough for 1 person forget 2 people. Also air con was noisy so turned it off at night.

    The staff were excellent and the shower was great. Was also close to mrt.

    Stayed in August 2023

Showing 1 – 25

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