Ruta 104 KM 0.3 Sector Algarrobo, 00681 Mayaguez, Puerto Rico
#5 of 6 hotels in Mayaguez
Guests' ChoiceBased on 1056 hotel reviews
7.3Cleanliness
7.6
Comfort
7.6
Location
8.4
Facilities
7.4
Staff
8.1
Value for money
6.8
Free WiFi
6.9
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End of dialog contentReviewed: 28 May 2023
Raquel
Puerto RicoBathroom, la ducha no sirve,tv control no sirve
The pool
Stayed in May 2023
Reviewed: 27 May 2023
Zuleyka
Puerto RicoThe smell of the room
The water park, the staff, the food
Stayed in May 2023
Reviewed: 23 May 2023
Calo
Puerto RicoThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 20 May 2023
Mizraim
United StatesThe pool closes at 0500, so its realy not worth it since you are trying to have fun with youre kids but for a limited time, to include the bar, so if you just want to relax and rest, its ok
The pool and the restaurant were really good.
Stayed in April 2023
Reviewed: 14 May 2023
Glenda
Puerto RicoWe didn't like the noise other guess were making during the night but isn't the hotel fault people doesn't know how to act
The pool area is good and my son loved it
Stayed in May 2023
Reviewed: 9 May 2023
Blanca
United StatesPerhaps the bathroom needs an update.
Loved the buffet. Food in general was very good.
Stayed in May 2023
Reviewed: 1 May 2023
Sheyssa
Puerto RicoThe attentive and cordial service of the hotel staff
Good Breakfast and very attentive service.
Stayed in April 2023
Reviewed: 18 April 2023
Ahmet
United StatesBracelet on your arm you feel like you are in a hospital it is very distasteful
Stayed in April 2023
Reviewed: 12 April 2023
Luis
Puerto RicoThe Gym was closed.
We enjoyed the pool facilities. Also, the room was very comfortable at the new building.
Stayed in April 2023
Reviewed: 1 April 2023
July
Puerto RicoCustomer service was terrible
Facilities
Stayed in March 2023
Reviewed: 31 March 2023
Diana
United StatesNot a lot of wayfinders in English.
Breakfast buffet was good. Maybe more signs in English (wayfinders). Maybe options for the water park at check in instead of it being a separate purchase. Same thing with parking (English signs). I know when ‘when in Rome’ but people travel to just help the economy:) just my opinion. Thank you.
Stayed in March 2023
Reviewed: 22 March 2023
Raul
Puerto RicoLimited variety.
The food was good.
Stayed in February 2023
Reviewed: 5 March 2023
Jose
Puerto RicoThe phone did not work at the room, the TV had problems with the signal & control
Room was more than expected. Buffet was good but expensive
Stayed in March 2023
Reviewed: 2 March 2023
Daniel
United Statesthey advertise the rooms in the new building of the hotel then put us in the old building that is over 30 years old so it was a lot of money for the room we had to stay in also the pool area with the hot tub and things for the kids to use close to early so we didn’t have much time to use them because was closed the first day we got there and the hot tub wasn’t working it’s was just like sitting in a warm tub but them employees all were very nice and accommodating..
the pools and resort was beautiful great to hangout and relax by for the day and go to the casino at night ..
Stayed in March 2023
Reviewed: 25 February 2023
Lyfrances
Puerto RicoOld towelettes
Stayed in February 2023
Reviewed: 24 February 2023
Wendelyn
Puerto RicoInclude buffet in the price, better and more comfortable pillows.
Breakfast was good and staff were excellent!
Stayed in February 2023
Reviewed: 23 February 2023
Shelly
United Statesstaff was so very very slow
great water park!
Stayed in February 2023
Reviewed: 21 February 2023
Noel
United StatesGreat Pool and amenities. Little bit outdated rooms and facilities. Small beds
Stayed in February 2023
Reviewed: 21 February 2023
Rosa
United StatesThe bed was uncomfortable, pillows were flat, the parking is too far and the shower faucets were very hard to open and close. The bar closed at 11 pm so there was no drinks in the casino area.
Loved the pool area and the views from the restaurant.
Stayed in February 2023
Reviewed: 19 February 2023
Lexie
United StatesOur room wasnt clean a i spected, that s why i didnt leave a tip
Front desk staff, excellent, pools nice but floater should be free for people staying in the hotel.
Stayed in February 2023
Reviewed: 1 February 2023
Carlos
Puerto RicoThe Bedroom Pillows were as flat as a Napkin, left with neck pain.
Pool was very clean and the Staff were amazing.
Stayed in January 2023
Reviewed: 21 January 2023
Roy
United StatesThe outside areas are in need of pressure washing.
Courteous and efficient check in.
Stayed in December 2022
Reviewed: 1 January 2023
May
Puerto Ricoin the front desk did not explain breakfast hours, lunch or dinner.
location
Stayed in December 2022
Reviewed: 26 December 2022
Delia
Puerto RicoNo room service, Tower where our room was located had beautiful view of ocean but faced Highway which was noisy making it difficult to sleep, distance from Tower to lobby difficult for elderly, only one restaurant, Christmas Buffet was nice but overpriced
Nice facilities, beautiful pool area, excellent friendly staff
Stayed in December 2022
Reviewed: 22 December 2022
Melissa
United Statesbreakfast is to expensive
Pool
Stayed in December 2022
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