Reviews of Hotel Excelsior Karachi 4 stars
Sarwar Shaheed Road, Saddar Town, 75600 Karachi, Pakistan
#5 of 51 hotels in Karachi
Guests' ChoiceReview score
Based on 1003 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.5
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Location
8.4
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Facilities
8.1
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Staff
8.5
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Value for money
8.2
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Free WiFi
7.6
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Reviewed: 24 May 2024
Fawad
Pakistan5 reviews1 helpful vote9.0“Overall its good experience it was my second stay in last 2 years”- • Business trip
- • Group
- • Deluxe Twin Room
- • Stayed 2 nights
clean and calm atmosphere and friendly staff
Breakfast is average, However they provided some item on demand. its average experience about Breakfast, location is good but parking is big issue.
Stayed in April 2024
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Reviewed: 23 May 2024
Asim
Turkey18 reviews8.0Very good- • Business trip
- • Couple
- • Deluxe Single Room
- • Stayed 4 nights
- • Submitted via mobile
There was no supermarket nearby.
The staff were helpful.
Stayed in May 2024
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Reviewed: 22 May 2024
Asif
Canada9 reviews2 helpful votes9.0“A great option to stay in the center of city that we would look forward to again in the future”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
The check-in was very time consuming. We arrived early and though they agreed to allow early check-in, we had to pay 50% of the room rate after much negotiation even though we didn't stay for the night and only checked-in in the morning of our 4 day stay that we ended-up extending for another day. As a courtesy, they should have allowed early check-in as a norm in most hotel where the rooms are ready. The check-in was very time-consuming and should have been prompt. The internet access was free however it was slow and prone to disconnect - this should have been improved.
Everything. Service was prompt and staff were very courteous. The cleanliness, comfort and the facilities with respect to valet parking and location were all superb. Breakfast was good and a full buffet though not much variation day-by-day. The restaurant attached to the hotel have great food available.
Stayed in May 2024
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Reviewed: 20 May 2024
Fahad
United Arab Emirates10 reviews3 helpful votes9.0“Excellent location”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Location
Stayed in May 2024
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Reviewed: 19 May 2024
Asif123
United Arab Emirates9 reviews3 helpful votes9.0“Great short stay”- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Breakfast variety is limited (but I would still go again) If the room faces the main road ..light sleepers may have a problem dye to traffic noise
Location Clean Friendly staff and happy to help
Stayed in May 2024
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Reviewed: 16 May 2024
Muhammad
Malawi5 reviews2 helpful votes9.0“Recommended !”- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 10 nights
- • Submitted via mobile
Slight problems here and there, nothing major, but when addressed it was dealt with accordingly.
The hotel is situated middle of the town, making it ideal, best part is that no noise in the rooms even though it’s on a busy street. Staff is very friendly and helpful. Aqib, Mahdi, the manager Mr Naser, Miss Nadia and others as well, wonderful people and super helpful. Quite clean, restaurant is good as well.
Stayed in May 2024
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Reviewed: 16 May 2024
Anton_p
Czech Republic60 reviews12 helpful votes9.0“Amazing stay in central Karachi”- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 3 nights
Attention to details and punctuality could be slightly improved
Great breakfast and location - many interesting places accessible by walk! Staff always ready to help.
Stayed in March 2024
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Reviewed: 15 May 2024
Noeleen
New Zealand3 reviews2 helpful votes9.0“Excellent Stay”- • Business trip
- • Solo traveller
- • Deluxe Single Room
- • Stayed 2 nights
Good food, Central location
Stayed in April 2024
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Reviewed: 7 May 2024
Salman
Pakistan2 reviews2 helpful votes7.0“the price was high as compare y”- • Business trip
- • Group
- • Deluxe Twin Room
- • Stayed 1 night
breakfast was ok.
Stayed in April 2024
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Reviewed: 1 May 2024
Noeleen
New Zealand3 reviews2 helpful votes8.0“Will return to this hotel.”- • Business trip
- • Solo traveller
- • Deluxe Single Room
- • Stayed 1 night
Breakfast was good, with friendly service. Staff were accommodating to the lone female traveller. Bonus, front office staff all spoke English and Urdu and were very polite and accommodating.
Stayed in April 2024
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Reviewed: 1 May 2024
Wajihuddin
United Kingdom2 reviews7.0“It was perfect for the price charged”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 8 nights
- • Submitted via mobile
Location and staff
Stayed in April 2024
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Reviewed: 28 April 2024
Ali
United Kingdom9 reviews1 helpful vote8.0“Great stay”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 6 nights
- • Submitted via mobile
Bed sheets
Staff and safe hotel
Stayed in April 2024
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Reviewed: 28 April 2024
Simiat
United Kingdom2 reviews2 helpful votes7.0Good- • Business trip
- • Solo traveller
- • Deluxe Single Room
- • Stayed 5 nights
- • Submitted via mobile
The location. It was value for money but it was too close to the malls and market area for me
It was clean. The staff were professional and warm. The front desk was helpful, and requests were attended to promptly. Shout out to Rafq and Nadia and the rest of them, including the restaurant staff and the guy who kept my room clean throughout.
Stayed in April 2024
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Reviewed: 27 April 2024
Nomanpacific
Pakistan13 reviews1 helpful vote7.0Good- • Business trip
- • Solo traveller
- • Deluxe Single Room
- • Stayed 1 night
- • Submitted via mobile
It starts from the moment you go in. Front desk staff was constipated with grumpy looks on their faces. Absolutely no welcome, neither have etiquettes to give a welcome gesture to incoming guests. You are on your own. Service staff was fine but they had inadequate equipment (e.g. iron board and iron). Reason being, they gave me one (after waiting for, and after a couple of reminders) but they picked from someone's room who came complaining at the front desk that why have you removed the iron board and iron from my room without my consent (I was checking out). Imagine, if you are landing to a disaster place like this. Seems like a place which has location advantage but ruining it with their service.
Location is really good. It is right next to the main malls (atrium, Zainab market etc.). So is the restaurant of the hotel. Staff at the restaurant is courteous and they have variety on the table.
Stayed in April 2024
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Reviewed: 20 April 2024
Mohammed
United Kingdom2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Doorman was very polite and welcoming each time we'd enter or leave. Hotel decor is very modern and rooms are very spacious with some neat facilities
Stayed in April 2024
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Reviewed: 18 April 2024
Wasif
Pakistan3 reviews7.0Good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 5 nights
- • Submitted via mobile
Breakfast
Room. Location. Cleanliness
Stayed in April 2024
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Reviewed: 3 April 2024
Muhammad
Pakistan16 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Pillows were not so good Sound proofing needs improvement
Location was good Mslls and restaurants were near
Stayed in April 2024
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Reviewed: 25 March 2024
Hyat
Pakistan2 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Deluxe Twin Room
- • Stayed 2 nights
- • Submitted via mobile
Tv channels weren’t programmed well with some unclear.
Stayed in March 2024
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Reviewed: 24 March 2024
Hassan
United Kingdom26 reviews7 helpful votes9.0Superb- • Business trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
I am repeat customer, best hotel
Stayed in February 2024
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Reviewed: 19 March 2024
Meharvash
United Kingdom1 review1 helpful vote8.0“Great hotel, friendly staff! Fantastic stay”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
The staff was very helpful from the get go, very accommodating. The hotel was very clean and staff were professional. Room was as pictured in the photos and was nice and clean.
Stayed in March 2024
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Reviewed: 17 March 2024
Sheikh
Pakistan1 review1 helpful vote9.0Superb- • Couple
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
I like the ambitious staff was great and very corporative best place in town to live with family.
Stayed in March 2024
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Reviewed: 12 March 2024
Nassar
United Kingdom3 reviews2 helpful votes7.0“Great Location and value for money.”- • Leisure trip
- • Family with young children
- • Deluxe Twin Room
- • Stayed 3 nights
- • Submitted via mobile
Same breakfast served each morning, would have been better if they had different and more variety.
Friendly staff
Stayed in March 2024
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Reviewed: 11 March 2024
Afzaal
Pakistan6 reviews1 helpful vote8.0Very good- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 1 night
- • Submitted via mobile
Location
Stayed in February 2024
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Reviewed: 8 March 2024
Roshan
United States7 reviews4 helpful votes9.0“It was a great stay for a month.We never have stay”- • Leisure trip
- • Couple
- • Deluxe Twin Room
- • Stayed 12 nights
- • Submitted via mobile
The beds very low could be little higher.And the Blankets and pillows could be better ! There should have more room or shelve to put the Stuff in both room and shower.
The staff were very friendly & professional. Especially at front desk M/s Nadia helped was Very much appreciated. The breakfast room staff were very caring. The housekeeper assigned to Our room ( I forgot his name ) was very good in cleaning . The guards at the front door always helped us and our guests coming out of the car .Being a senior couple we appreciated their service..
Stayed in February 2024
