The Omani buffet was a bit disappointing. We felt the price was high for the quality and variety of the food on offer.

The staff at this hotel is absolutely lovely. They made fresh mint tea for my partner at breakfast on demand and always had a smile on their face. The spa was super too. We had massages there and the ladies give the best massages. Rooms were very comfortable and quite luxurious. They also let us have a late check out for free, thank you so much !

Stayed in December 2023

Restaurant prices are high for Oman

The service is nothing below exceptional!

Stayed in December 2023

I think the concierge can be improved as having just one person on the desk, with partly limited English, is not the most effective way to run the service. For example, I had to ask questions about alternative day trip experiences and there was ‘on the spot’ maths done to work out costs. Having a catalogue of experiences, showing their costs and reference imagery & details, would be an easy way to navigate language barriers and give easy information to travellers.

Everything was extremely well prepared and my stay was comfortable throughout. The staff in all areas were a delight. I had breakfast and dinner included and both the amount and variety of the food was exceptional. The facilities were great and I enjoyed both lounging by the pool and the gym offering, as well as downtime in the bedroom. Booking a tour of the Daminyat Islands through to concierge was also an easy process. Location was fine, easy to get to nice places like Muttrah, but you have to be prepared to use taxis regularly as opposed to finding things in easy walking distance. The Sheraton is well placed in this regard, as it is right next to a main highway.

Stayed in December 2023

just the humidity in the first room we got was not nice but as I said they changed the room the moment we told we had this issue. The service is excellent.

Breakfast and dinner were excellent. All taste and fresh. Room was a bit humid do to the air conditioning I guess. They changed our room but then my matrass was not so good. But I did not mind as in general the room was clean and with all the space we needed. Pool was nice and my children had a lot of fun with the kind of Jacuzzi in the pool :) I would come back again.

Stayed in December 2023

If it is important for you to have faucet and pipe next to the toilet potty, check your room since some rooms doesnt have. Pillows were either too thin/soft or too high to sleep. Location is quiet and nice but not that much close to downtown or everything if it is important for you.

It was spacious, veryyyyy clean, and quiet. Facilities were great, breakfast was good. Pools were not so deep but still kids had lots of fun. Staff were polite and really nice. We loved their behaviour and smiles. The hotel yard and garden is beautiful to spend time in the evening. Parking was provided and so comfortable and fast to access the car by own. Room View is combination of city and mountain, we liked it.But I wish windows were bigger as half of them were covered by wall as room decorations for no reason! The hotel was nice and I recommend it, although price is little high and better to be modified.

Stayed in December 2023

The staff were very helpful and friendly. the bed was super comfortable and the hotel is a short drive away from the Corniche.

Stayed in November 2023

All good, but no restaurant near the hotel, the restaurant inside is a bit expensive.

All good, as described. Comfortable location if you are traveling in a car. Just spent a night, didn't have enough time to check the facilities. Breakfast is really good.

Stayed in October 2023

I didn’t like receptionists staff, i was calling so many times but they’re not picking up the phone

Kid’s pool

Stayed in November 2023

Ram the room cleaning supervisor is excellent at his job. Please congratulate you late him from the person that occupied 405 17th to 19th Nov 2023. Well buddy done for a superb job. These ae reasons why I keep coming back to stay at this hotel despite my work being a distance away.

Stayed in November 2023

Further out of city centre than expected. £10 taxi fare each way. Casual coffee at £6 each expensive. No face flannels in bathroom.

Warm welcome by Mustaffa at 4.00am after a long flight from UK. Good room and extensive facilities. Phillippe was especially helpful at breakfast and made us feel very special. Beautiful pool area. Very relaxing.

Stayed in November 2023

The stay was overall great, nothing to change.

The suite was great. The breakfast was lovely and the club lounge was great.

Stayed in October 2023

imes waiting staff sometimes a bit inattentive, sometime too invasive, poor waiter service at pool, very cold aircon in shower/changing rooms at pool. Confusion/ poor coordination between reception staff and housekeeping.

fast lift, great outdoor pool, quite a good view, very comfortable bed, quiet, mostly good quality food in buffet at breakfast, helpful staff. Nice other guests. Most importantly, a sense of comfort and pampering.

Stayed in November 2023

Nothing.

The staff were the most efficient, the most friendly and helpful I have come across on my extensive travels. Beautiful hotel to stay in.

Stayed in November 2023

The rollaway bed and extra supplies were not set up and supplied when we got there. We had been 34 hours getting there, so would have been nice if this had been done. Also housekeeping did not bring all that was asked for and it took them a number of trips to get the job done. Just a little difficult to find as GPS does not recognise the elevated flyover road, but this is not the hotels fault.

Arrived here after 4 flights and 34 hours travel. Booked a room for 3 people, so a bit disappointing to find only 1 double bed and no rollaway, extra towels, crockery etc for the 3rd person. Took a number of trips from housekeeping etc to sort it out. Beds very comfortable, bathroom OK (don’t really like a shower over the bath) size of room is fair, Nespresso coffee machine, lovely pools (indoor and outdoor) spa, sauna, gym, steam room. Easy parking. Breakfast was very good. Lovely large selection. Very responsive staff as at breakfast, I completed a feedback form and before we left the dining area, a member of staff came and addressed the issues such as no extra bed, towels, tea/coffee etc. We were coming back to Muscat for 1 more night after a road trip and were booked somewhere else, so decided to give them another go on our return. We were greeted like friends on our return and had one more night in the Sheraton. One difficulty we had was actually locating the hotel and initially took us a number of attempts as the GPs did not recognize the difference between the elevated flyover and the hotel which was under and off to the side. This did cause a number of frustrations and so therefore another reason to return to the same hotel as we had already mastered locating it.

Stayed in September 2023

The external pool with palms is really well designed. Ideal for families and kids! Breakfast at a premium level. Sauna and hammam – over the expectations!

Stayed in November 2023

Suboptimal supply of the complimenary Milk and tea bags per day

Very clean Helpful nice staff The open Indian food buffet

Stayed in November 2023

Staff reception not interested, room old with stains on the carpet, overall a feeling of not worth the 5 stars

the outdoor setting with garden and pool and nice breakfast with friendly staff

Stayed in November 2023

A very good hotel l, ambeit a bit old. Rooms were spacious and clean. Very friendly staff (Ali in reception was awesome). Very good breakfast with wielde selection of food and very helpful restaurant staff.

Stayed in November 2023

The breakfast was lacking in variety and I think could have been better.

The Hotel staff were first rate always helpful and friendly. It’s hard to single out single staff members but I have to make special mention of Almass and Lita in the club lounge for making it special. Also the engineer (I can’t recall his name) who helped with a problem with my suitcase.

Stayed in November 2023

Staff super friendly and helpful. Room comfortable and clean. Pool nice and warm.

Stayed in November 2023

Honestly, not negatives

Breakfast, spacious rooms, great service, state of the art gym BUY THE CLUB ROOM!!!! = all you can eat AND DRINK

Stayed in November 2023

Expensive

Stayed in October 2023

Exceptional breakfast.

Stayed in November 2023

Attention to service details ( filling up breakfast /clearing dishes )

Great views, well installed ac, modern room, helpful staff

Stayed in November 2023

Clean, good location, helpful staff, great breakfast

Stayed in November 2023