Hotel still undergoing a major renovation. Certainly not yet at 4 star standard of Movenpick that I know. Only one floor was being used by guests.

Staff were very pleasant despite an initial confusion. It seems bookings through booking.com do not automatically update in their system.

Stayed in May 2024

The hotel is being refurbished and will be great when finished. At the moment the rooms are very old fashioned but having said that they are clean and spacious. Just to add, there is a hotel in the same complex of a lower star rating that shares the swimming pool and gardens. If I am paying more for my hotel it should not be shared.

Breakfast choice and quality was delicious. Rooms spacious. Reception and dining room beautifully decorated. Swimming pool and gardens beautiful.

Stayed in April 2024

Nice clean hotel in excellent location for airport. Bit confusion over set menu ending up with food so late we couldn't eat. However Lady on reception was outstanding. Thank you so much

Stayed in March 2024

nothing

I arrived and requested a large bed, this was done for me, after a long haul flight just wanted to stretch out and sleep. I did not bother with breakfast but have stayed here before and after this trip and can say that breakfast is excellent with a lot of choice and fresh. My room was very clean. All the staff are very polite and respectful. I recommend the spa for a massage too

Stayed in February 2024

Everything all-round great experience

Stayed in February 2024

There was no water most days, from morning until 2 pm.

Quiet place. Good internet.

Stayed in December 2023

The heat due to the lack of electricity. Was challenging.

The professionalism of the staff. There was no electricity for a long period, but services were provided.

Stayed in December 2023

Breakfast

Cleaniness

Stayed in December 2023

Neighbour's noise. Works noise

Staff Room

Stayed in December 2023

The AC in the room was nightmare, unable to adjust to temperature so it forced us to sleep under hot environment

Nice place to be, 2 big pools to relax under the namibia hot sun

Stayed in December 2023

Reception staff provide conflicting information. I was checked in and given a key to a room that was ready, but it wasn’t. Waited about 25 minutes for a change to a “ready room”. Also, staff member provided information about a late check out fee while another staff member provided a different fee at time of payment. Fee was waived due to this discrepancy, but their information was contradicting. Lots of work/renovation/modernization going on, lots of noise to include Saturdays and Sundays. Location: away from places of interest and shopping. Hotel doesn’t have a gift shop at the moment.

Hotel is big, nice grounds. Two pools, bar, restaurant. Rooms are comfortable. Lobby has a nice seating area. The restaurant is good, many choices for the included breakfast, and other food options.

Stayed in November 2023

The restaurant staff needs proper training on how to communicate with customers. Some of them are arrogant and not friendly at all

The facility is super clean

Stayed in November 2023

The ongoing property improvement works meant that some lifts were out of use making me walk a longer distance to access the other lifts. This was temporal but a coincidence worth mentioning.

good breakfast with variety of options to choose from.

Stayed in November 2023

The renovations are taking for ever, and the selection of working TV channels gets less each time I stay

Good value, well located

Stayed in October 2023

noise from renovations under my room.

The admin side was somewhat chaotic. I was booked to join a group. They kept giving the tour leader the wrong room number and it caused problems meeting up. Check out was as bad, if it was not for my honesty items I had were missed off the bill. I was booked on half board but they wanted to charge for it. Actual hotel was good but undergoing renovations so very noisy in the mornings with drills going

Stayed in October 2023

I ordered salad and asked for the fetta to be on the side as I am allergic to dairy. So they brought me a salad with fetta on the side but covered with parmesan (cheese), the staff just didn't get the dairy allergy. After sending it back it was sent again but this time no parmesan but the fetta was back on the salad with a whole lot of cheese balls. Your staff need training regarding allergies and food types. Your menus also need to show all the ingredients. The salad on the menu didn't show parmesan and the salad delivered didn't have artichokes shown on the menu.

Swimming pool area

Stayed in September 2023

The hotel is under renovation, and there is a lot of noise from construction and some painting going on, which I found very disturbing

The food was great, and breakfast was top-notch. The staff were very friendly and welcoming

Stayed in October 2023

Construction, no help with luggage, no trolley available

A place to rest

Stayed in July 2023

very long service in the restaurant

delicious and varied breakfast

Stayed in September 2023

Confusing entrance and windows that were difficult to close.

The view was nice and also the breakfast was nice.

Stayed in September 2023

When you do renovations, do not put customers near the renovations as the whole building was smelling of gas fumes due to the generators running the whole time, also loads of noise

Stayed in August 2023

The hotel is currently undergoing renovations

The staff were friendly and efficient

Stayed in September 2023

WiFi was slow, some areas did not have reception either.

Excellent buffet.

Stayed in August 2023

Nothing

Good

Stayed in August 2023