Nothing

Extremely friendly and attentive staff. Nothing was to much trouble.

Stayed in May 2024

The hotel doesn’t supply shower caps, however there was soap, body lotion, shampoo, a small set of Q-tips/cotton wool, and two mini shoe shine sponges. Note that there is no tea or coffee in the room - this wasn’t a major problem for us, though. The pillows were rather uncomfortable and there were flannel under-sheets on our individual twin beds which meant we were very hot during the night. The manager explained that the DOUBLE beds have very nice high quality cotton under-sheets, but these sheets are too big for the SINGLE beds in a twin room. Hopefully this will change in the future. Bring a sleep mask if you are sensitive to light seeping in through the window blinds, as there are all-night exterior lights - or maybe it was just the case for our room which looked over the main entrance.

We very much enjoyed our stay in Heinitzburg castle and would definitely return. The staff were very pleasant and professional and the room was large and comfortable. We appreciated the air conditioning on the room. We loved the hotel terrace to have a drink and/or meal, all while contemplating the view over Windhoek or watching the sun go down in the evening. Breakfast on the hotel terrace, included in the price of the room, was lovely. We had dinner on the terrace too - it was excellent. The castle also has a pretty pool and surrounding gardens.

Stayed in March 2024

Facilities in the room need attention - fridge, coffee making machine, etc. Mirror on the ceiling - really tacky!

Excellent service from staff, always trying to make one comfortable.

Stayed in April 2024

No turn down service. Breakfast not opulent and quite simple but of good quality.

The terrace is nice with a beautiful view. The staff was very friendly. Food was not elaborate but good quality. Wine recommendation excellent.

Stayed in April 2024

Food and beverage totally overpriced - a tourist trap

Perfectly positoend on the hill overlooking Windhoek

Stayed in April 2024

Best breakfast I’ve had in all my travels through Africa. A wonderful view of Windhoek. Really nice staff who attend to every need that I have. Beautiful swimming pool. Ideal place to begin and end your Namibia experience.

Stayed in March 2024

Nothing

Top ocation high above town with great view from the outside terrace. Good restaurant with rich choice of dishes.

Stayed in March 2024

Beautiful location, great food, delightful staff.

Stayed in March 2024

The pool was unusable for 1 +1/2 days

Both were excellentIt

Stayed in February 2024

Beautiful ambience, lovely view, excellent food and attentive staff!

Stayed in January 2024

The beautiful view

We were welcomed with open arms and a glas of cold champagne

Stayed in February 2024

All staff were very kind and friendly, the room was delightful, the dinner was superb!

Stayed in January 2024

The room was very clean and well proportioned. Unfortunately the AC is very weak so we were not able to cool it down during our 3 nights. Hence we did not manage to get a good nights sleep.

Beautiful historic hotel with fantastic views over Windhoek. Excellent service, drinks and great food. Very relaxing.

Stayed in December 2023

We had to move rooms as we had 2 nights stay with 1 booked by us and one by the tour company and they could accommodate the 2 nights in a room without us moving which was annoying

Was a gorgeous boutique style hotel and very little not to like

Stayed in November 2023

Everything, that is why I am a regular there

Stayed in November 2023

Top class hotel in a beatiful setting with great views over the city. Room was spacious and very comfortable. Lovely swimming pool. Food, dinner and breakfast was very good. Staff were well presented, helpful and friendly.

Stayed in November 2023

Location is fine and great.

Stayed in July 2023

The breakfast could be better for a hotel of this kind, with more choices.

The rooms are quirky, well decorated furnished and very spacious. The staff was super friendly. The dinner was one of the best we had in Namibia. We had room service for our dinner and it felt like the restaurant was brought into our room, it was amazing! The view from the breakfast room is great.

Stayed in September 2023

Nothing.

We loved our stay. The hotel and staff were fantastic and so helpful. No complaints they are all amazing. The rooms were well sized and very comfortable and we loved our welcome drinks. And the view is phenomenal!

Stayed in August 2023

Breakfast not very good

Good Wi-Fi Very friendly staff

Stayed in September 2023

The room looked a bit dated

It was for me a return visit to celebrate my partners birthday. The visit was very successful and enjoyed by both of us

Stayed in July 2023

It is a pity that there are no tea and coffee facilities in the rooms. Prices of restaurant dinner items seem to be rather high. even though the quality is excellent.

Pleasant and clean. Friendly staff

Stayed in July 2023

Nothing

Hotel Heinitzburg is a luxury hotel located on a hilltop in Windhoek, offering panoramic views of the city and surrounding landscapes. The hotel is housed in a historic castle-like building and features a blend of traditional and modern décor. The hotel rooms are spacious and well-appointed. The staff are very helpful and friendly. The restaurant was first class.

Stayed in July 2023

not a thing

History. Craftsmanship. Staff most of all. Leo’s is their onsite restaurant and the meal was quite remarkable. They have an extensive wine cellar and sell red wines from South Africa that are superb, well aged but not marked up like we see at home in California.

Stayed in June 2023