Carpets and decor in rooms dated

Pool and location

Stayed in May 2024

too big, too industrial, too old

the bed

Stayed in May 2024

The wait staff in the bar area ignored us most of the time. Having to wave to get attention in a five star hotel is not acceptable.

The breakfast buffet was unique and wonderful

Stayed in May 2024

Shower drain was very slow. Price could have been a bit less.

Did not use the hotel dining services. Always went out to merchant Street for meals. Jordan was exceptional at assisting us with local travel tips, local sights to see, and overall help at the facility while we were there.

Stayed in May 2024

Nothing. We enjoyed the whole stay. Note: It did not affect us as we are relatively fit but there are about 70 steps to walk up when first leaving the hotel. Could be a problem for someone with limited mobility.

We had a large spacious room, spotlessly clean and with a large balcony. Tea/coffee facilities were topped up every day. Breakfast was excellent with plenty of choice. Location was very good with a 10 minute walk to both the bus station and the main gate into valletta. Staff were efficient and very friendly and helpful.

Stayed in May 2024

The steps out of the hotel to Valletta were not good for my knees.

Close to Valletta centre. Good breakfast choice and good value evening meals.

Stayed in April 2024

Maybe a slight refurbishment as carpets were getting a bit worn

Breakfast was excellent and all staff very friendly and helpful

Stayed in May 2024

We couldn't use the balcony and had to keep its doors closed at all times due to persistent and loud technical noise (probably from hotel's cooling or pool systems). Outdoor pool looked nice but unfortunately water in it was very cold. Other issues that a 5star hotel should fix: - update toilets - fix the facade (has stains and damages in several places).

The best feature of this hotel is the indoor pool (nice, not crowded, long opening hours...). Also, location is great, very close to old city center. Rooms are spatious, staff is nice... There is a free garage for guests (the info on booking site that the hotel has no parking was wrong).

Stayed in May 2024

This hotel’s location was very good. And breakfast was very nice.

Stayed in May 2024

Excellent place with an indoor and outdoor pool and a private sand beach. Spacious room with a balcony, beautiful interior. Fabulous breakfast. Five minutes walk to the center of the city and local bus station.

Stayed in May 2024

Bed was too firm

The breakfast was excellent

Stayed in May 2024

Chaos in the bar in the evening. The till kept crashing (not the fault of the staff though). My husband returned to the bar 4 times to try and pay for a glass of wine and no one would take his money as they couldn't get the till to work. No waiter service outside (which would have been nice) and the tables outside were full of empty glasses/cups etc. Eventually we left cash on the bar for the drinks.

I have stayed here before which is why I rebooked. Hotel is in a great location. About a 10 minute walk (uphill) to the Triton Fountain and bus station in one direction and similar to The Hop on/off bus pick up area. Staff in reception and breakfast room were superb. Lovely touch to be greeted with a drink on arrival. Luggage was stored for us as the room wasn't ready and this too is also a bonus. Room location was fine for one night though the view was of a wall so we didn't want to sit out on the balcony. Breakfast was superb and plentiful. We booked the hotel car to take us to the airport on departure and our driver was a lovely man. All in all, a great stay

Stayed in May 2024

Needs refurbishing in quite a lot of places, it's getting old. Breakfast staff not enough to handle the alound of guests and struggling to keep up

Comfortable room, outdoor pool, tiny beach with access to the sea, some very friendly staff especially at the reception

Stayed in May 2024

Only draw back was location. Although not far from city centre it did require walking up hill for some distance. Not easy when one has a medical condition. However, I believe there was a shuttle bus but this had to be booked in advance.

All the staff where helpful and very friendly. Food in the hotel was very good with plenty of variety.

Stayed in May 2024

Unfortunately the airco in low season is turned off during the night. I woke up at 1am of the warmth… open the window.. mosquitos in.. and night gone with out sleep. Hotel gave me another room but it didn’t improve as it was an internal policy to turn airco out rather then a room problem.

Good location Friendly employees

Stayed in May 2024

Breakfasts were quite busy at times, still managable.

Very friendly staff, clean rooms, perfect location near old town.

Stayed in May 2024

Location and the friendly staff

Stayed in May 2024

The jacuzzi was cold

Gorgeous hotel and location

Stayed in May 2024

Lobby bar was busy and reasonably priced, the wait staff were ok but the bar staff were hopeless. No sense of customer service we were left waiting for ages for our order, on one instance we were waiting 20 mins for our drinks to advise the wait staff that we gave up and left. The lady I spoke to understood as she had been trying to get the bar staff to work quicker. The hotel is looking tired, the bathrooms need attention and the balconies with the wrought iron in between give no privacy from the rooms on either side. Privacy screens would not hinder the view if installed. The hotel is situated at the bottom of the cliff so a lot of stairs or a steep hill to walk up to get into Valletta, ok for us but not conducive to elderly, for those who have mobility issues or even parents with prams. A regular shuttle bus for the less than 2 minute drive to the top of the hill would alleviate this.

The location was close proximity to Valletta town. Located on the water, views were amazing. Breakfast was excellent and the staff were very efficient with the amount of people they served every day. Couldn't fault.

Stayed in May 2024

There wasn't anything i didn't like. There is a bit of sense that the hotel seen better times, and (this is my personal sense) is cutting corners a little bit. Some of the products used weren't best quality (instant nescafe in the rooms, no fresh juice at breakfast etc) and facilities in places seemed a bit run down. It isn't a spectacular and luxurious hotel but it is very nice.

There are beautiful views from hotel over one of the harbours. Hotel's beach and pool area, are a great escape from often crowded Valetta. Room we had was specious, with comfortable bed and plenty of storage. Room service visited twice a day to tidy, and replenish water. Hotel's staff was very attentive and helpful. I ejoyed the variety of food at the breakfast buffet.

Stayed in May 2024

The bathroom is dated needs upgrade, shower curtain in a five star hotel! Not given choice of bed requested, given two beds pushed together which were made up separate. Given another room with a good view but two separate beds again. Gave up.

The location was good and staff helpful.

Stayed in April 2024

Toilet seat was loose on arrival. Cleaning staff should have informed maintenance.

Room Service breakfast exceptional

Stayed in April 2024

Need to be updated

Location, room size and facilities

Stayed in March 2024

The private beach of the hotel was closed during my visit, so only the pool was available.

Hotel is perfectly located nearby the historical center of Valetta, very nice view from the room.

Stayed in April 2024