We arrived early, and the room was not ready, but we were advised to check in to save time later and to return at 3pm for room key. When we arrived back at 3pm we then had to stand in a long line of guests all checking in to get our key. It transpires superior rooms can check in from 2pm, other rooms only from 3. So nothing to do with rooms being ready and a poor experience at a luxury hotel.

The restaurant was superb, one of the best we've eaten in. The heated outdoor pool was great. Modern, clean, well decorated bedrooms.

Stayed in May 2024

We didn't use the spa and the restaurant because it was very expensive. Not enough options for vegetarian food. We would like more vegetables on breakfast.

The castle is beautiful, the atmosphere was amazing.

Stayed in March 2024

The full stay was phenomenal! Attention to detail, politeness and professionalism from the staff, cleanliness of the room, available facilities and clear communications made this a trip to remember!

Stayed in March 2024

We arrived 30min. early for the check-in. We spent some time at the library. When we were back for the check-in I asked if the room is ready and got an answer "I don't know!!" with an attitude from the lady (name: Cxxxx) sitting next to the reception. She stood up. hand over our keys with a fake smile.

Location fantastic. Breakfast was great. Staff is geneally good. (Muazz)

Stayed in April 2024

A perfect place to relax and go on trips in Luxembourg. The staff is excellent, the hotel is beautiful, comfortable, clean. Outstanding breakfast, the spa is excellent, clean, the staff is great

Stayed in March 2024

Spa expensive

Appearance and location

Stayed in March 2024

It’s was around 12 pm and people was very noisy

everything

Stayed in March 2024

There is nothing in specific I didn't like. I just had a request for the staff when I booked the dinner that was my partner's brthd and is was not taken into account (most probably due to the workload). Other then that all was good.

In overall the experience was very good and food at the restaurant and also the breakfast with a lot of options.

Stayed in February 2024

For 500+ Euro per night in a room/suite the spa should be included, this is a bit petty to charge extra for this as often using spa does not require using shower and bath in rooms.

Location Organic Food Bio Eggs

Stayed in February 2024

Amazing rooms and spa

Stayed in February 2024

That the price for the spa was the same although we had booked a room.

I really liked the outdoor area!

Stayed in February 2024

The spa closes very early at 7pm, it would have been much better to be able to use it during late hours too.

Beautifully renovated castle a unique spa and very good breakfast buffet, this place is definitely one of the highlights in Luxembourg!

Stayed in January 2024

The pillow was really not comfortable, it had a very cheap quality.

The bedroom was great, everything was really good. We had an amazing time!

Stayed in January 2024

I don't remember making dinner reservations but we had one. Somehow I think the reservation is assumed by the hotel as other dining options are very limited. Menu was limited and prix fixe and very expensive. Service was slow.

It is fairly remote, there is a mall in driving distance should you need something. Grounds and restaurant are beautiful. Nice bar with small menu available.

Stayed in December 2023

The bath could be a bit bigger, I felt it was a bit narrow.

Great spa in the form of a cave, but also dry and wet saunas, hotel itself is Luxembourg national monument. Dinner restaurant was also excellent, with haut cuisine.

Stayed in November 2023

N/A

Such a special stay at this hotel. Room, food, service was exceptional. We actually got stuck during a snow fall and theycame to collect us. Just fantastic. Spa was really good as well. Location and the use of free public transport can get you to the local town and into Luxembourg. So easy.

Stayed in December 2023

I enjoy natural lighting but it was a bit weird that my window faced the parking lot so anyone walking by could look into the room. There was also no screen on the window. Seemed a bit unsecured especially for a first floor room.

I found the spa online and was so enchanted by the cave pool that I immediately booked a massage. It is extremely convenient to have the hotel right there as once I am done relaxing at the spa I want to shower and get ready for dinner. The place is enchanting. The courtyard was beautiful and my room was clean. Located about 10-15 minutes away from great restaurants. Recommend.

Stayed in September 2023

Location isn’t great, if you’re not driving and coming from the airport it’s a long and difficult journey with public transport. They take a large security deposit when you arrive at check-in and food options are limited. Perhaps a vending machine or even just a dedicated room service menu with simple food options would be beneficial. More information and imagery of the castles history could be provided too.

Stunning property with lots of original features, bathroom was delightful and the beds were super comfortable. Food was delicious and the library is a lovely little area.

Stayed in November 2023

Most of our funny incidents was related to food and beverage. Like, when we visited their (very very beautiful) restaurant and ordered 6 times from 3 different waiters.. which none of spoke English or German at all. They simply didn’t know what or when we ordered. We had more champagne and laughed about it. Also, in the terrace bar we ordered ‘cheese and meat’ platter. With “less meat and more cheese, please” since we don’t really eat meat. Up came; 8 small cubes of cheese and 1 kg of 6 kinds of sliced salami sausages. Again; we laughed, posted on instagram, and brought 800gr. of sausages home for a week of tapas. I also want to note the “stream music from your phone to tv”. That system didn’t work, and I don’t think it ever did. There’s no possible way to get some music in the room except bring the speakers yourself. I would also mention the spam of mails and messages with “Please book massage 4 weeks in advance or you can’t use the spa”. Those mails are simply uncalled for. We didn’t book anything and used the spa both days we were there. I do understand we didn’t have a reservation in case of congestion. But then, write that. All in all pretty innocent hiccups that we will survive.

Our stay was mostly on par with expectations. There was, though, a few hiccups but nothing alarming. More like… funny incidents. Generally a place I would definitely not hesitate to visit again. Made my 50y birthday very memorable, and the ambiance and overall impression of Urspelt was nothing short of spectacular. One of the receptionist did us a very dear and personal favor that you could not officially expect them to. We are very grateful.

Stayed in October 2023

nice breakfast

Stayed in October 2023

Service was certainly friendly but expediting style without personal attention. Breakfast location and arrangements was too much crowded and ended up giving a feel of cantine style. Spa area is too crowded or too small for the number of visitors. Outdoor area are nice but lack of service to provide an nice rest and chill area

Location as a great castle renovation. Room space Spa area is nice but not more

Stayed in September 2023

None

Lovely quiet location. Very friendly personnel.

Stayed in September 2023

AC

Location, vibe, room, cool be, outdoor seating.

Stayed in August 2023

It is a little remote from everything but it is also part of the cocooning charm

It is a cute little castle well organised for a a relaxing stay. Everything is quality from the furnitures to the decoration. It is clean and well maintained

Stayed in August 2023