Bed comfort

Location

Stayed in March 2024

No swimming pool

Stayed in February 2024

Stayed on 7th floor overlooking Mekong River, night markets and a temple that lit up at night, great view and facilities. Within walking distance to everything. Breakfast was very good. Rooftop bar is an amazing place to have a bite or drink a beer.

Stayed in February 2024

Nothing.

Clean, great location, good breakfast, nice staff. Had an issue with collection from airport but it was resolved quickly and generously.

Stayed in February 2024

Good location and room. Rooftop bar is also very good.

Stayed in January 2024

Breakfast needs improvement

Stayed in January 2024

The bedroom looked empty & as a double room it only had 1 chair - needed at least 1 more, if not a sofa, and a small table would be nice to eat off. Room had a damp smell - traced to the roller blind on the window in the shower, all they need to do is drill tiny holes in the plastic strip at the bottom of the blind to let the water drain [and a steeper window ledge would help]. Breakfast was cold, despite having stay hot bowls, the eggs were just tepid.

New building, nicely tiled. Nobody used the gym while I was there. Tipsy Elephant [rooftop bar] was good with a sunset view over the river.

Stayed in December 2023

Great rooftop restaurant with panoramic city and river views, best at sunset. Everything else done quite well.

Stayed in December 2023

At the check in they ask me for 500.000 KIP as deposit, which I didn’t had and offered to block it from my credit card but it was not possible. Finally the kept my passport although they gave it me back when I ask the day after because I need it. This should be informed in advance o be part of the conditions.

It’s a convenient place. Facilities are fine. Nice rooftop. Breakfast average. Nice location. Rooms are quiet.

Stayed in October 2023

Really nice new hotel in the center of Vientiane. Great AC and nice comfortable bed. Recommend!

Stayed in June 2023

Non

The location is in the center of Vientiane surrounding by many restaurants, able to walk to the river bank, night time is turned to night market and shopping street. The room is spacious and new, clean. The breakfast is fabulous, sticky rice and dried dried pork was served.

Stayed in July 2023

Good location. Night market was 3 mins walk at the end of the road. Plenty of eating options within walking distance. Good coffee places.

Stayed in July 2023

check in was a little painful although I do admit we were tired and just wanted to get to the room. staff trying to do 5 things at once and none of them very well. should just focus on and complete what they started

great location , exceptionally clean , air con and wifi worked well.

Stayed in May 2023

location

clean

Stayed in March 2023

the bed was a bit too firn for our liking and the pillow was somewhat thick. There are bars by the hotel which play loud music late into the night

central location, spacious room, very nice and helpful staff. I would say 3.5-4 star hotel.

Stayed in March 2023

I like how we are greeted and how clean the hotel is. We are staying in the Executive Suite its really nice! Quiet and peaceful. The hotel manager made everything possible from a upgrade from the king deluxe. I will always reccomended this hotel for all my family and friends from the USA. Best hotel experience! 5 stars!!! - Kevin Yang 03/06/2023

Stayed in March 2023

Vientiane!

If you have to be in Vientiane, this hotel is a very comfortable option. Super clean rooms, nice staff and a superb roof top bar. Easy 15 mins to the airport.

Stayed in February 2023

- Transfer to the airport is $20 (it should be free for the price you pay for the room and this is the norm in Laos) - Price is not competitive given there is no wow factor that is offered in similarly priced places in Laos (welcome drink, no personal touch in terms of places to eat/visit etc).

- clean, spacious and well-lit room - service at breakfast and upper terrace for sunset - shower water pressure was good and water warm

Stayed in January 2023

No easy chair or couch in room

Location in the heart of Vientiane: quiet and lively at the same time. Nice practical room. Large enough. Great views on the river

Stayed in December 2022

Oddly, after checking in and giving credit card information, they wanted a $30 US cash deposit for the room. I only had $25 in US currency and they accepted the lesser amount. This deposit was returned at check out, but I travel reasonably frequently and have never experienced this. I just found it a bit strange and something to be aware of before arriving.

Excellent location overlooking a very busy nightlife street, but the room was very well insulated from street noise and quite comfortable.

Stayed in November 2022

bad smell in the room

clean and friendly staffs

Stayed in November 2022

nothing

love location & staff like overall atmosphere

Stayed in November 2022

When I checking in the room was ok. I went out then back to the room in the evening.The room was very smelly, I let the hotel know that the room was smell,they went up the room spray air freshener the smell still there.

Should be more options for breakfast and milk for vegan people

Stayed in November 2022

October 27 - 29, 2022 room 802 Easy check-in. The hotel wanted to bill me in US$, but not being American it would mean 2 conversions - kips to US$ and US$ to my currency, i said no. Also they requested a 500 000 kips cash deposit , no credit card. The room is very clean and very bright having large windows on 2 sides. The hotel is new, and is  located steps away from the river-side market and a short walk from the other. On the bed there was a letter addressed to me, a nice gesture. Bed very comfy. In the shower,  water pressure too low and temperature inconsistent.  the hot!-cold mixing system does not function well,it keeps switching between cold and very hot, we asked for someone to fix it. But no one came. Breakfast, a small combination of western and Lao food, all served cold. There is a made-to-order egg station. On the first morning the orange juice and the braised duck were excellent. Second morning fried rice, sauteed ground pork, and dumplings all pretty good. Third morning excellent curry and exceptional 3-fruit pastries  Coffee could be better, a bit too weak. A special thank you to the friendly , helpful and smiling Breakfast personnel for an great job making guests feel welcome. WIFI At first you have to enter WiFi login info and password over and over again. Fast problem-free Check-out. Overall a good but not great stay. N B. Email communication needs to be improved. Twice i contacted the SureStay to obtain information about a major local situation, not related to the hotel , but I never got a reply. A simple (sorry but we cannot help) note would had been appreciated.

October 27 - 29, 2022 room 802 Easy check-in. The hotel wanted to bill me in US$, but not being American it would mean 2 conversions - kips to US$ and US$ to my currency, i said no. Also they requested a 500 000 kips cash deposit , no credit card. The room is very clean and very bright having large windows on 2 sides. The hotel is new, and is  located steps away from the river-side market and a short walk from the other. On the bed there was a letter addressed to me, a nice gesture. Bed very comfy. In the shower,  water pressure too low and temperature inconsistent.  the hot!-cold mixing system does not function well,it keeps switching between cold and very hot, we asked for someone to fix it. But no one came. Breakfast, a small combination of western and Lao food, all served cold. There is a made-to-order egg station. On the first morning the orange juice and the braised duck were excellent. Second morning fried rice, sauteed ground pork, and dumplings all pretty good. Third morning excellent curry and exceptional 3-fruit pastries  Coffee could be better, a bit too weak. A special thank you to the friendly , helpful and smiling Breakfast personnel for an great job making guests feel welcome. WIFI At first you have to enter WiFi login info and password over and over again. Fast problem-free Check-out. Overall a good but not great stay. N B. Email communication needs to be improved. Twice i contacted the SureStay to obtain information about a major local situation, not related to the hotel , but I never got a reply. A simple (sorry but we cannot help) note would had been appreciated.

Stayed in October 2022