The price

The facilities, the bedroom and the restaurant

Stayed in April 2024

NA

Everything met our expectations.

Stayed in May 2024

I didn’t like that the waterfall in the kidney pool was shut off… I have been looking forward to swim and stay under the falling water… plus, the huts / cabins that sell the snacks & drinks weren’t open all times… would’ve added nicer vibes to the place… the wristbands for the pool tend to be sharp… I’ve been cut several times because of them… please consider using rubber ones 🔥

The Palms is my favorite Hotel for a quick family local getaway 😘✌🏻 the staff are amazing, very friendly and welcoming… shout out to Basha & Michelle… see you soon!!

Stayed in April 2024

the staff on pool party tell me you they cant bring my food to the table The opposite of what happens with someone else who has membership on the holtel they bring his food to his table this suitation with guests is not profisional from them side.

Stayed in April 2024

No thing

Nice location

Stayed in May 2024

Few times Late to response to requests

Staff, swimming pools, price

Stayed in May 2024

Parking problem always busy

The room and stuff

Stayed in May 2024

Othing

Everything. Service, installation and wassim is the best

Stayed in April 2024

I would like to thank wassim the night manager and sara for their hospitality.

Stayed in April 2024

Nothing

Everything was good

Stayed in April 2024

Beach was small and quite dirty. Swimming pool and sun beds should be renoved. Smoking people everywhere.

Very good food, specious room and friendly staff. Early check-in.

Stayed in April 2024

Some little things such as: Our bath door (the glass one in the bathroom) makes a noise whilst opening and closing. The soap. Did you find them in the desert? :) They are dry. Children's playground must be renewed. Maybe with a sunshade. Coffee with milk free at breakfast and extra at dinner? Seriously? :)) A supermarket would be great for us to buy for example potato chips, different ice creams, some regional food and stuff. So we wouldn't have to go outside to find one and you could have made some more cash. Have a jet ski and banana and create more fun at sea.

Staff is very kind and everybody looks like they like their job. Thats very important. They clean everything, everyday. Not only your room but literally everywhere. Pools, kids fun room are cleaned every morning. Even the corridors are cleaned everyday. Hot pool is a life-saver. Big pool (kidney-shaped, also called like that) and kids pool are hot. Kids swam (in the kidney shaped) for HOURS, never getting cold (we visited in April). They provide towels the moment you arrive at the pool, even they spread the towels on your sunbeds. There is a lifeguard by the pool (but not by the sea). Sea is shallow for 20-30 meters. And you will experience an interesting tide (study in advance to explain to your kids :)) because it's intriguingly interesting. Food was very good and enough. We understood that Arabic cusine loves meat very much. So if you're vegan, consider bringing your own lettuce :) About drinks, it is funny that black coffee is free but when milk is added, it's charged extra "at dinner". Coffee with milk is free in the breakfast :) Also don't take the tea-coffee-guy's surly face personal, he is the only guy who doesn't smile :) Even 1 Kuwait Dinar = 3,25 USD, extra fees for ice cream, drinks etc. is not expensive considering staying in a hotel. There is no alcohol in the whole "country" :/ Room was quite. The windows kept the noise outside. Furniture was new. Air condition system is new and works well. Wifi is good, you can use it even by the pool. There was no balcony in our room so smoker idiots like us had to go to the corridor (open corridor where you can smoke). But wifi is poor there. Netflix etc. would be a good choice at least for kids while waiting for their parents to get ready (IDK, if it's not banned in Kuwait) Curtains are so thick, you can't understand it's morning (which is good). There are type-G type sockets.

Stayed in April 2024

pool was so crowded

welcoming

Stayed in April 2024

It was not always easy, during this period of Ramadam, to get the same "service" of food and beverages, but, we are absolutely happy how we could blend in with the staff, the routines of the hotel in this period of time.

We have had the pleasure of a most welcoming staff and a really chill holidays, even if it was for us adapting to the schedule of Ramadam. The hotel explained very well the adherence to culture and we were not at all obstructed by it. OF course, as an international guest, some adaptation is necessary, but, it is good for my children and myself to also understand that culture is important. It had enriched our stay.

Stayed in April 2024

Not offering extra Blankets for kids after requesting by phone in cold night. No one call back either we can serve you or Apologize. Not too much verity in Breakfast, No natural Honey available.

Near the city . Freindly Staff. Private Beach . The View was Great.

Stayed in March 2024

need bigger minibar so not full mark

all the staff ,from reception , house keeping , room service,swimming pool guards are very kind and helpful. location and swimming pools as usual thank you

Stayed in March 2024

very small minibar

every thing ,the staff , food , swimming pool.

Stayed in March 2024

the minibar is very small

swimming pools

Stayed in March 2024

The air conditionier the ac is hot

Stayed in March 2024

The stuff took long time for checking. And rooms need more carpet

Everything is great.

Stayed in March 2024

It is far from city center

Amazing experience and on the sea directly. The staff are beautiful

Stayed in February 2024

Nothing

Everything

Stayed in February 2024

Everything was really nice, spacious and clean room with pool and seaview,breakfast very good with a lots of options. Mary Jane and Farhaanah very polite and friendly,always there to help us and make our stay pleasant. Recommend this hotel 100% . Hope to see you again soon. Thank you for making us feel very welcomed.

Stayed in February 2024

Nothing

The staff are very nice. Food, kids club, pools and all other facilities are amazing. All my requests were met in a timely manner and professionally. Despite it was fully booked at the time of my stay, the ambience was calm and relaxing to the most. We will definitely come again insha Allah.

Stayed in February 2024