ул. Жумабека 232, 720023 Bishkek, Kyrgyzstan
#27 of 127 hotels in Bishkek
Guests' ChoiceBased on 17 hostel reviews
9.1Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
9.4
Staff
9.3
Value for money
9.4
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 17
Reviewed: 2 April 2024
Dan
United KingdomGreat hostel. Seems very new and is very clean. The staff are lovely. We were able to do laundry too. Private room was very comfortable and really good shower. Close to the bus station and a 30 minute walk to the main sights. Lots and lots of great restaurants and cafes really near. We have already booked another night here when we return to Bishkek.
Stayed in April 2024
Reviewed: 1 April 2024
Dan
United KingdomGreat hostel. Seems very new and is very clean. The staff are lovely. We were able to do laundry too. Private room was very comfortable and really good shower. Close to the bus station and a 30 minute walk to the main sights. Lots and lots of great restaurants and cafes really near. We have already booked another night here when we return to Bishkek.
Stayed in March 2024
Reviewed: 25 February 2024
Ina
IndonesiaNothing! I just wish they'd add a bucket in the toilet :) Ps. To those who commented abt the unavailability of the staff, dont worry, they are only a call away. The note about where you can find them + contact number is also written clearly in the front desk. Also, the prayer call isnt a minus for me, on the contrary, I love it. That reminds me of home.
Everything, facilities are complete, from the water till fully equipped kitchen. but above all my fav part is that the people there treated us as humans. I think those people there are among the ones who do business not just for the shake of profit only. They are genuinely kind hearted. We arrived very early in the morning after a long nite ride, they allowed us to check in coz room's just available. That was 6 am in the morning. U wont find this in 90% of the business. Also, the staff added an extra portable heater to our room, having learned that the weather was colder than the past few weeks. We were also allowed to leave our luggages for couple of hours after checking out, and they didnt just leave them somewhere unattended but stored them in a room. They deserve the Premium Hostel in town title for their service. Will certainly recommend the place to all my fellow travelers.
Stayed in February 2024
Reviewed: 8 February 2024
Umar
United Arab EmiratesThe staff are kind and very helpful It’s worth the money and very comfortable
Stayed in February 2024
Reviewed: 6 January 2024
Afaq
United Arab EmiratesEverything perfect
Stayed in January 2024
Reviewed: 7 August 2023
Agnieszka
PolandWe loved the stay at Muras, we got a quadruple room meant to be a shared one just for ourselves, the price was great. Our beds were comfortable, the place was clean and the receptionist was very kind. It was a bit tricky to reach the place because google maps and maps me shows a different location.
Stayed in August 2023
Reviewed: 4 August 2023
Gianfranco
ItalyGreat hostel! Comfortable rooms and kitchen. Good working staff.
Stayed in August 2023
Reviewed: 4 August 2023
Bi
ItalyI recently stayed at Muras Hostel and was pleasantly surprised by my stay. The hotel is in a great location with scenic views and easy access to everything you need. The staff at Muras Hotel was very friendly and helpful. They were always ready to help and answered all our questions. The room was spacious, cozy and clean. A comfortable bed and a well-equipped bathroom created a comfortable atmosphere. In general, I recommend Muras Hostel to anyone who is looking for a cozy and comfortable place to stay. Helpful staff, clean rooms and great location made our stay unforgettable.
Stayed in August 2023
Reviewed: 22 July 2023
Viktor
HungaryNothing I can think of.
- Staff is kind and super friendly, nonstop available. - Room was clean and tidy, AC, smart tv, hot shower. - We were able to do all of our laundries for free! - Location is great, the building is really modern.
Stayed in July 2023
Reviewed: 8 July 2023
Mikhail
KazakhstanNone
Everything is new and fresh
Stayed in July 2023
Reviewed: 3 April 2024
Wai
MacaoThis is not a typical tourist hostel as there are no actual staff members working there. Don't expect to receive any travel information, as this place is mainly recommended for long-term stays by local or Russian guests. The 10-point comments should be added by the hostels themselves. The toilets are dirty and have mosquitoes, but guests are provided with cleaning supplies to clean them. Similar to the previous comment, there are no real staff members present, but there are some volunteers living there (who cannot speak English) that you can ask for help by accessing their resting room. It is a peculiar experience to see a couple frequently kissing each other in the lobby. They are probably the volunteers staffs, as they may not receive a salary, and it's difficult to identify who the actual staff members are. This behavior is inappropriate in a Muslim country, and it makes the guests staying there feel embarrassed (based on other guests' comments). Don't expect the so-called volunteers to be able to answer any questions, even basic check-in inquiries. They don't provide room keys, which can be a safety concern. It seems like they expect you to already know this, so they may be surprised if you ask for a room key. They don't even inform you about your assigned bed number, making everything confusing. If you insist, they may provide locker keys, but they will be displeased and disappointed. They may also replace some items inside the locker (which are usually meant for staying guests) that were originally used by the volunteer workers living there. I highly discourage non-Russian speakers from staying there, as there may be concerns regarding the safety of your money. I have traveled to many hostels during my six-month journey, and I never given a zero rating to this hostel, which I booked through Booking.com, even though I usually give 10 points as encouragement to hotel owners, regardless of whether the experience is good or not.
A love story show of a couple
Stayed in March 2024
Reviewed: 26 September 2023
Pat
AustraliaOn multiple occasions we had trouble finding someone at reception. We had to wait 10-15 minutes and then he only appeared once someone else noticed us and called him. He was a LOVELY guy, but it was unusual to stay at a hostel where it was difficult to find someone for assistance. That’s my only issue, otherwise it was great.
Clean, modern and comfortable, this small little hostel is great.
Stayed in September 2023
Reviewed: 3 August 2023
Anonymous
United StatesThought everything was great.
The property was really clean and easy to find.
Stayed in August 2023
Reviewed: 15 March 2024
Joseph
IndonesiaThere are no comments available for this review
Stayed in March 2024
Reviewed: 25 February 2024
Angel
BulgariaThere are no comments available for this review
Stayed in February 2024
Reviewed: 10 September 2023
Sultan
United Arab EmiratesThere are no comments available for this review
Stayed in September 2023
Showing 1 – 17
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content