Nyali Off Links Road, Mount Kenya Road, 00200 Mombasa, Kenya
#17 of 49 hotels in Mombasa
Guests' ChoiceBased on 161 hotel reviews
7.6Cleanliness
8.2
Comfort
7.9
Location
8.6
Facilities
7.9
Staff
8.7
Value for money
7.4
Free WiFi
6.8
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End of dialog contentReviewed: 13 May 2024
B
United KingdomWater pressure, facilities needs updating, Being put in a noisy room when there for a workshop, the food got really boring after a few days of eating the same/similar food. Got sick from the food one evening. The commission and disparity and lack of flexibility between the service provider and booking.com.
Dinner was fair, could have varied a little. Room - first room noisy got not sleep but was a nice room, second room same rate was poky, small no balcony or view, shower pressure was bad, but at least could sleep without listening to the blaring entertainment till very late at night
Stayed in May 2024
Reviewed: 14 April 2024
Harpreet
United KingdomNot much to complain about.
Well maintained even though the rooms were a bit tired. But there are plans to update the rooms soon. Really nice staff. Having three pools was great. Kids had a great time. And all the adults had a relaxing time. Staff kept the hotel clean.
Stayed in April 2024
Reviewed: 7 April 2024
Kinya
KenyaThe hotel has a meal theme everyday but the theme seems to be a light touch ie 75% of the meals would be the same and 25% or less speaking to the theme . Expanding the options on the snack menu would be great
Stayed there before so was a return guest I enjoy the facilities and the all inclusive options
Stayed in April 2024
Reviewed: 2 April 2024
Gillian
United KingdomRooms need updating, especially the bathrooms.
Staff were so friendly and helpful. Food was excellent with lots of choices.
Stayed in February 2024
Reviewed: 28 March 2024
Ian
United KingdomWhilst I was checking out, there was drinks put onto my bill, which I did not consume. Took some time to sort out.
Overall rooms were good size, comfortable bed. Great choice of food and service was very good. Excellent views of the ocean
Stayed in March 2024
Reviewed: 9 March 2024
Robert
United StatesThey charged us an extra $100 on arrival even though the mistake was on the Bookings.com website.
Stayed in February 2024
Reviewed: 25 February 2024
Shaun
KuwaitNo hot water
Ambiance, and staff. Comfortable room, idea of rhe hotel being a roving ship and visiting different ports.
Stayed in February 2024
Reviewed: 24 January 2024
Gwen
United KingdomNothing
The staff were fantastic…courteous, helpful and friendly. The room we had directly overlooked the sea, and was in a very peaceful area of the hotel. The meals were excellent, whether in the main buffet area or in the Italian or Seafood restaurants The number of large swimming pools was excellent. You could always find one to fit your mood - peaceful, beachfront relaxing or fun with pool games.
Stayed in January 2024
Reviewed: 19 January 2024
W
KenyaThe room was a bit squeezed
The staff were friendly and very helpful
Stayed in November 2023
Reviewed: 16 January 2024
Jean
United KingdomThere has been no Prawns on the buffet menu, this is our 5th vist staying at the hotel, and still no prawns. My room service of mix sea food I ordered had no shrimps. There are many tiny ants in the room that appear on counter table after having tea. Room need to be fumigated.
Ambience, room, staff and setting very nice as always.
Stayed in January 2024
Reviewed: 15 January 2024
Kenny
United KingdomInternet provision was stunningly bad to the point of being unusable. Was supposed to be on a working holiday but lack of reliable connectivity made this near impossible.
Location, hotel facilities, food and staff were all excellent.
Stayed in January 2024
Reviewed: 12 January 2024
Ndungu
KenyaBathroom has no toothpaste and flip flops. Also a hanging place for lingerie
The food, the staff and the entertainment.
Stayed in January 2024
Reviewed: 11 January 2024
David
United KingdomMy room was very nice, and housekeeping good but the only criticism was the bathroom..although always clean it definitely needed refurbishing with chipped basin, tiles missing in shower and soap dish cracked….not in keeping with the rest of hotel and definitely not up to 4+ star resort expectations
Beautifully kept grounds, great food, always lovely friendly staff
Stayed in January 2024
Reviewed: 4 December 2023
Stacy
United StatesFood was hit or miss. Bathroom is rundown.
Excellent staff and service! Beautiful location!
Stayed in December 2023
Reviewed: 22 November 2023
Lilian
United KingdomThe bedroom facilities are old and could do with refreshing - the shower and toilet outdated and not very clean - too many unnecessary cushions on the bed - unless they are very clean, leave them out!
Breakfast, lunch & Dinner were exceptional. Service staff were warm and professional. Special thanks to Margaret and Aphinias ( I am sorry if the spelling is wrong) who always went out of their way to ensure we were well catered for - friendly yet professional.
Stayed in November 2023
Reviewed: 8 September 2023
Colette
Democratic Republic of CongoThe staff were very friendly
Stayed in August 2023
Reviewed: 12 August 2023
Patel
United KingdomAccess to the beach is via several flights of stairs. The railing is a basic rope ! On one side only of the stairs ! . My elderly father was struggling as there was no solid hand rail to hold on to. The beach here has a lot of coral so going into the sea for a swim,you can easily slip on the moist coral and fall in. No effort has been made to make access to the sea easier even for able bodied people. The last steps,if you manage to get down the first three flights of stairs is damaged so if you slip,then good luck at trying to find something to hold on to.
Bar staff, especially Kamanda, Livingstone,Raymond were very good. They remembered our regular order and made an effort to get some peanuts, cashew nuts,crisps as I like to munch on something with a beer. I don't know why Mombasa hotels generally do not stock nuts at the beach bars but this is a common issue with all Mombasa beach hotels and you have to ask for them.
Stayed in August 2023
Reviewed: 29 June 2023
Rob
United StatesWide range of food options and Kids Club activities were great for children. Transportation from airport worked well.
Stayed in June 2023
Reviewed: 24 June 2023
Tina
United KingdomCouldn’t change money up from credit/debit card - advised to go to atm outside complex along road
Well maintained grounds, rooms lovely, great facilities; friendly & helpful staff
Stayed in June 2023
Reviewed: 21 June 2023
Emmanuel
GhanaNothing really to pinpoint.
great dinner and breakfast with a well-organized room
Stayed in June 2023
Reviewed: 23 April 2023
M
Madagascarforcing people to pay for full or half board when you don't want too' people went Mombasa to explore. and discover different Cuisines.
Stayed in April 2023
Reviewed: 11 April 2023
Mr
KenyaFirst I would like to thank the entire team that handled us. They were friendly and caring. My special thanks goes to Mr. Charles F&B Manager, Beatrice, Violet, Tiffany, Latifah, George and Felix front office. The team made our stay superb and felt at home all the days. God bless you
Stayed in April 2023
Reviewed: 11 April 2023
Mr
KenyaI loved the hospitality and care of the whole team. My special thanks goes to Mr. Charles F&B Manager, Tiffany, Beatrice, Violet, Winnie, George Front Office Manager, Felix, Latifah. The team made our stay more comfortable and felt at home with my entire family. God bless you.
Stayed in April 2023
Reviewed: 3 April 2023
Lisa
KenyaFood (too salty. Not the best quality as other years
Everything was good but...
Stayed in April 2023
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