Everything was great.

Fantastic location for access to ski slopes. Comfortable room. Lovely breakfast. Relaxing private Olsen.

Stayed in March 2024

Pillows were a little small and it would be nice to have more hooks around the room to hang jackets/jumpers etc.

Staff were very friendly and buffet breakfast was good. Lots of selection and bonus points for the waffle maker! Good area/drying room for all your snowboard and ski gear. On-site onsen is the best, nothing better after a long day. Nice little cosy hangout area with tables and couches. We personally found the location excellent. Nearest ski lift is under 5min walk away (can buy slightly discounted lift passes at reception) and a selection of bars and restaurants under 10 minutes walk away.

Stayed in February 2024

Breafast should extend hours eg open earlier to allow guests to walk to first lifts or Hakuba Valley bus. Front office staff could be a little more approachable - also able to explain the purchase of ski pass effectively. Took me 1 hour to get this sorted.

Breakfast incorporated variety. Location to Nakiyama Ski Lift was good. Location to Nakiyama Hakuba Valley Bus was very good - only a short walk.

Stayed in February 2024

The windows could not be opened for fresh air- it gets stuffy in the room.

The staff was excellent. Everyone was very helpful and it was comforting to have some English speaking staff on board. The onsen was great. The afternoon happy hour was a good way to chat with other guests. Received very useful tips on where to ski under different conditions from an English speaking staff member. Got lots of help with choosing and booking dinners…… wonderful staff. Location is great with being 2-3 minutes walk to the chair lift. And an easy 5 minute walk to town.

Stayed in February 2024

Downstair ski locker room

Stayed in January 2024

old fashioned rooms

Good breakfast close to ski lift nice onsen

Stayed in December 2023

Had made a booking for dinner and restaurant was closed, they did help organize dinner elsewhere for us and drop us there which was lovely. Breakfast was average. Onsen hours could be longer during day for those not on the slopes

Absolutely beautiful hotel though a little dated inside Great walking distance to lots of restaurants and shuttle Onsen facilities were good Staff helpful

Stayed in January 2024

No shoe policy an issue in cold climate.

Good spirit in the hotel fostered by friendly and energetic staff.

Stayed in January 2024

We were travelling with 2 other groups and gave our room numbers at the bar each time we ordered drinks, but there seemed to be a mixup on the last night on who owed what. Maybe the system of putting drinks on a room's tab could be better. With the mixup we ended not getting our last round of drinks. We had just come from the restaurant however and the meal and service was great. I apologise that us Australians and our 4 kids were so loud! Thanks for the shuttle for the bus stop when we left. Even though we had booked it twice I think it had been forgotten, so maybe a better system there could be employed. Just a suggestion, as when we asked about the shuttle someone went and got it straight away for us.

Happy hour around the fire each night was so much fun, thank you. Location is amazing, so close to lift and the town. Fell in love with the onsen :-) Thank you again so, so much for finding my daughters toy in the laundry so quickly on the last night, amazing service!

Stayed in January 2024

The room we had was a little small but they all are.

Great location ski in ski out little walk to Huppo 1. The staff are great good mix of Japanese and English speaking. Guests tend to mix well. This is our third time here and have meet people that we still keep contact with.

Stayed in January 2024

N/A

The location was excellent and the staff were very helpful. The Onsen was amazing.

Stayed in January 2024

Bathroom inside room could be renovated.

Well located in Happo One ski resort area, very helpful and friendly staff, clean and comfortable onsen (hot spring) available for guests, room is very cozy.

Stayed in December 2023

Nothing to dislike except a customer took our boots causing us a headache

Quality breakfasts

Stayed in December 2023

Just know that if you don't speak Japanese the amount of help you can get from the front desk staff is limited as they didn't seem to employ any English speakers regularly (unlike many other options in Hakkuba). So for instance, when the mountain was closed (due to lack of snow and high winds one day) and we were trying to figure out the shuttle to get to a place that was open we tried asking the front desk. While the front desk tenant tried her absolute best it was hard to communicate, whereas an English speaking receptionist could have easily explained all of the shuttle options. Rooms are a bit tight but that's pretty normal here.

Overall the Rosenheim is a great place to stay. It's walkable to the gondola and a very short walk to one of the chairlifts servicing the mountain (though it wasn't in operation when we stayed in late December. The staff is helpful and the breakfast that was included was great. The onsen was also very nice!

Stayed in December 2023

very friendly staff, excellent location to ski fields and restaurants. The Onsen has a beautiful view

Stayed in March 2023

ski drying room didn’t dry my ski gear

location

Stayed in February 2023

the water temperature in the bathroom was a bit flakey

stayed for 6 nights for a snow trip. good buffet breakfast, location was great, walking distance to nakiyama chairlift. room was a decent size, view was fantastic, could see happo one easily. staff were great.

Stayed in February 2023

Close to everything a short walk to Happoone and shops Onsen was amazing

Stayed in February 2023

the family that run this hotel are amazing.

Stayed in February 2023

It is quite dark when going back to the hotel after 10pm, and there is not signage bright enough to the entrance of the hotel.

The location is very good, near many restaurants.

Stayed in February 2023

I didn't like arriving after midnight and that no one was available to help with check in. I know it's an inconvenient time however i think it makes a big difference when someone is there to greet you on arrival. Information was limited. For a first timer you really need to get your head around how the shuttle buses work and the timing. Walking to the closest shuttle service wasn't difficult but not ideal for me. There was one shuttle that pulled up in front of the hotel and that is Hakuba 47 shuttle.

The Rosenheim was a quaint family run hotel. We travelled to Hakuba to ski for the first time and picked this hotel based on it location to the snow fields and shuttles. The breakfast was very good and i liked the mix of Japanese and western dishes offered. Breakfast was only served in a small time frame but really enough time if you are heading out to ski anyway. We ate dinner in the hotel one night and it was very good tasty food. Over all the hotel was very clean along with all their linens and towels. The Onsen was a great experience and also very clean. The young staff were helpful but in general information was very limited. The space provided to Storing luggage and all ski gear is really organised. It is a close walk to 10-15min to Echoland.

Stayed in January 2023

For the cost, I thought maybe a smart TV would have been a good inclusion for the price we paid for the week, only local Japanese channels are able to be accessed.

from the outside Rosenheim is stunning, inside is very comfortable also, it is in a good location, I could walk to the ski lift in 5 minutes and walk to the shops in another 5 minutes.

Stayed in February 2023

Location great for skiing, Breakfast buffet was excellent, good evening meals, ski hire in the hotel. And best of all happy hour in the bar included the staff cooking Japanese food treats to try :-)

Stayed in January 2023

Taking off shoes at front door.

Check in was really easy. Location was amazing. Short walk to Ski slopes. Enjoyed breakfast.

Stayed in February 2023