For a luxury hotel, hot water and water pressure were low, not surprising given the state of municipal water distribution in Jamaica at the current time Pool water level was lower than expected The pool floaties were really old and stained, did not fit the general ambience of the hotel

Quiet, clean, relaxing, beautiful property, fantastic staff

Stayed in April 2024

Food was great but expensive.

Elegantly designed and spacious. Food was excellent especially the local dishes on the menu. Cliff setting was lovely and perfect for viewing sunsets. Service was excellent. Overall very relaxing.

Stayed in March 2024

Nice property in a stunning location

Stayed in December 2023

The property was absolutely beautiful. Rooms were generous in size. The staff was amazing. The view was amazing. I loved the attention to detail. The spa staff were incredible. Carolyn was so sweet along with her other partner (sorry can’t remember her name). We loved it so much we extended our stay. We will come back.

Stayed in November 2023

If you are looking for a quiet, serene and restful time, this is the best hotel. Having dinner at Zest during the sunset was sublime and the staff was very friendly and attentive. This is an amazing hotel with everything necessary to unplug, unwind and put years back on your life.

Stayed in October 2023

N/a

Beautiful property with the best cliff view on the island! The lounge area on the cliff is unmatched, the staff was very friendly and professions and the restaurant on site was superb.

Stayed in July 2023

All of the staff at the front desk, the restaurant and the bar were excellent! They were welcoming, assisted me with questions and obtaining taxis and were just accommodating overall.

Stayed in August 2023

NA

Peaceful neat and clean

Stayed in July 2023

ambience.

Stayed in July 2023

n/a

everything!!

Stayed in May 2023

N/A

The property is very well maintained. It is tranquil.

Stayed in March 2023

food was ok

lovely grounds beautiful room

Stayed in February 2023

Better roads

Awesome staff and the food was excellent. Facility was clean

Stayed in February 2023

The Zest restaurant had very average food at dinner with limited menu and extremely overpriced. They also struggled to cater for my dairy free request. Breakfast was nice but again very over priced. Drinks are also too expensive compared to other resorts in Jamaica.

The grounds of the resort and our suite were so lovely. The outdoor area with sun loungers by the cliffs is stunning. Overall very nice resort.

Stayed in February 2023

nothing!

everything!

Stayed in February 2023

We did have kids with us and there wasn't more activities for them.

I loved the staff and the property setup.

Stayed in January 2023

Seeing as there’s only one restaurant it would be nice if the menu was a little more varied or maybe had rotating specials. We ate there every day and by the last day we’d tried most of what we liked. Everything we had was very good though.

Quiet, clean, beautiful setting and immaculately kept. Staff were friendly and helpful.

Stayed in October 2022

My short stay. I wouldn’t say that I did not like it but I would have preferred, would have loved a deeper salt water pool.

Words would not do justice to my experience at this hotel. We celebrated our 20th anniversary which will be unforgettable. Excellent cuisine that I would rate a 10 on a scale of 1 to 10. Staff professional, helpful and courteous. Our experience was exceptional as I have been sharing with friends and family.

Stayed in August 2022

nothing

I really enjoyed the salt water pool, the Spa and the dining. The Hotel was all over beautiful.

Stayed in July 2022

i loved it all

I loved how serene this property was. Every Morning I would go by the cliffs and watch the sunrise. i especially loved the hammock on the balcony and the staff was absolutely pleasant, I miss it already

Stayed in August 2022

Honestly, it just felt perfect - no complaints at all.

Everything! The location was so picturesque and tranquil - exactly like the pictures. It was simply the perfect stay and we were also lucky to spend time there when it wasn’t at all busy which made it feel like we basically had the place to ourselves. Working out in the gym and then going for a morning dive off the cliffs into the ocean was just glorious. Our kids loved everything about it too. Extra special thanks to Sophia looking after us in the restaurant, super service and magical food on the most beautiful sunset terrace. We’ll definitely be returning and already looking forward to it.

Stayed in July 2022

WIFI was really bad in the suite. It kept leaving and the tv would disconnect. While the front desk staff was pleasant to interact with, they did not always seem happy. Also, while they try to be helpful, they appear to be more reactive than proactive. We continuously had to inquire about finding a MoBay reservation and ended up doing it on our own. We also inquired about the service fee that appeared on every bill. We wanted to understand the difference between this and a tip since the information on the internet varies. Some say it the same thing. We wanted to do the right thing. The front desk staff just said that different but could not explain. He seem a bit annoyed by the question. Some additional feedback for your consideration: (1) BUG SPRAY: Please have bug spray handy wherever possible. We played pool one night in that enclosed area and the bugs ate my girlfriend alive. Her legs are still recovering. (2) ORIENTATION AND OTHER OPTIONS: Provide or create an orientation for people coming for the first time to get them situated in the hotel. Share some fun facts and/or brief history. Maybe make recommendations in the local area and for meals. The Zest is great and was fine as we stayed for 3 days fine but I am not sure how we would have managed if we stayed longer. (3) PRICING: For drinks, please make sure the price menu is updated and reflects costs accurately. We did not mind paying more but again, it should be accurate. Still, some meals and drinks did seem too expensive. This was especially true for the "tonight's specials" which were way more than expected. Again, just disclose the cost beforehand so your guests can make informed decisions. Nonetheless, THANK YOU for a wonderful stay. It really is an exceptional location especially for big events.

The hotel grounds and the one bedroom suite were beautiful. The view from the cliff just blows you away. It was generally very quiet in the suite as it is in most of the hotel, except for the last day...there were some really loud children located downstairs but that did not last too long. There was one slight problem with the toilet which was addressed right away. The suite was spotless and turndown service was provided. We also liked that the hotel listened to some of the previous feedback from other guests. The Zest was able to accommodate more vegetarian options for my girlfriend which she said were DELICOUS and the ride the airport was reserved for us at $88. The driver was awesome! The cliffs themselves were truly spectacular. The waiting pool was not working on the first day but the staff worked hard to get it back up. Still had some algae but we were able to take a dip before leaving, This is important as not everyone feels comfortable jumping into the ocean. The two onsite managers were so very pleasant and knowledgeable. They each provided a unique perspective and we were grateful to be able to interact with them. I would only suggest that they check in with guests at times other than dinner. Our dinner on the last night was usurped with a longer version of these discussions which was not ideal. The team at the Zest do an AMAZING job of making you feel welcomed and loved. A very BIG THANK YOU to them. They clearly work very hard. My partner was a little sad that she did not get to use the spa services although the entire place feels very serene. We were able to relax and enjoy the beautiful view.

Stayed in July 2022

Food options need a little more vegetarian options

Stayed in July 2022

Menu selection. However, many local restaurants like Murphy’s close by.

The property was exceptional. It was so tranquil. The views from every angle is to die for. As far as breakfast, I wold have preferred a more authentic menu. The menu was limited.

Stayed in June 2022