Unpleasant greeting on arrival by a surly, female receptionist.

Good ambience for groups. Entertainment staff and majority of staff were friendly, fun and helpful. Food was excellent.

Stayed in May 2024

The pools and complimentary water sports available and variety dining options.

The stafffff every single staff member from cooks, to entertainment, to reception, phenomenal cleaning crew every had smiles, showed respect i loved them. They made the stay more enjoyable. Clean facility. Seems like they are doing renovations but what business doesn’t, didnt bother much at all.

Stayed in May 2024

The staff was mean

Stayed in May 2024

Booking my stay with booking.com did not give me value for money. If I had book direct with the hotel I would have gotten more. I paid twice the price others pay and did not even get an ocean view room wish I thought was what I book initially. I woke up staring at a wall. I know it’s out the hand of staff what guest does but having been woken 3 am out of my sleep to noise was unacceptable. Another let down was the pools were not made for swimming.

Stayed in May 2024

great breakfast friendly staff

Stayed in April 2024

Wish it was a club located on the resort and more parties.

Activities Team was amazing. They were full of energy, swim-up bartenders were great and very attentive. Housekeeping kept our room clean and well stocked and the overall staff in the dining room and around the resort was helpful and pleasant at all times during my stay. The food selection we pretty good for resort food.

Stayed in April 2024

We were without hot water for most of the day on one of the days. Also, upon check-in, no one informed us about the key that had to be inserted in the slot on the wall, too power the room. It took numerous trips downstairs and phone calls to the front desk before it was actually explained to us in detail on how to turn on the lights.

Everything. Especially the entertainers.

Stayed in April 2024

N/A

The room was clean and the staff were very helpful.

Stayed in March 2024

We didn’t have any power most of the day on our last day and I think the hotel should at least inform the staff what was going on and we should have a refund because we couldn’t do anything on our last day

Good location And friendly staff

Stayed in April 2024

The power outtages I am not blaming the resort because I don't know what exactly the problem was

The weather was great. The activities were on point. The food and drinks were good it was a good vibe.

Stayed in April 2024

The pillows them are too small if it that is the case add two more Only that

The day night entertainment!!! especially at the pool, the food is excellent also

Stayed in April 2024

no access to riu palace and the weird rules about meals at riu montego bay

love that it's on the beach and there are lots of activities to do on the resort. beautiful though. liquor was atrocious as expected the best drunk was the rum punches.

Stayed in March 2024

Beds were uncomfortable, little amenities,

Food was good

Stayed in March 2024

Room wasn’t big enough for me personally I didn’t like toilet being separated but was good. Didn’t know reservation through booking came with different stipulations but I was accommodated.

Everything was great. The food, staff and overall experience was amazing I loved everything but wouldn’t recommend if you want quiet but definitely if you want to have a good time and a memorable sleepless vacation. This is your place.

Stayed in March 2024

The rooms require a revamp. A little out dated and basic. Need some TLC. Had to request to be moved to a different room once checked in, as the initial allocated room wasn't up to standard. I feel it was a little overpriced for what it was.

The staff, the entertainment. Food was Good.

Stayed in March 2024

bed was very hard

clean

Stayed in March 2024

The beach water in this side wasn’t to clear , to many men salen stuff in the water

Breakfast was great a lot variety

Stayed in March 2024

I would like to express my dissatisfaction with the service I received during my stay at your hotel. I encountered several issues that greatly affected my experience. Firstly, I was disappointed with the lack of attention given to restocking the bar in my room. I repeatedly had to request for it to be replenished, which was an inconvenience. Additionally, upon arrival, I was informed by the reception team to collect a bottle of brandy from the bar in the lobby. However, when I approached the bar and requested the bottle, I was denied by the bar manager. It was only after I insisted on speaking to the general manager and explained that I had paid for an all-inclusive package that they finally agreed to restock the bar in my room. Furthermore, I was disheartened by an incident that occurred inside the bar. I was standing in front of two young ladies and some other guests who happened to be white. Despite my presence, one of your male staff members chose to ignore me and instead served the other white guests. This act of discrimination made me feel uncomfortable and unwelcome. I found it unacceptable that I had to repeatedly request for drinks to be restocked in my room. As an all-inclusive guest, I expected the bar to be replenished either on a daily basis or upon request. Instead, I had to engage in a heated argument with the management before they agreed to fulfill this basic service. It was only when I threatened to escalate the matter to the general manager that they finally took action. I believe that these issues greatly impacted my overall experience at your hotel. As a paying guest, I expect to be treated with respect and receive the services that I have paid for. I hope that you take my feedback seriously and address these concerns to ensure that future guests do not encounter similar problems.

I would like to take a moment to express my sincere appreciation and gratitude for the outstanding service I received from your receptionist staff and dining room staff during my recent stay at your hotel. They truly went above and beyond to ensure my comfort and satisfaction, and I am extremely impressed with their professionalism and dedication to their roles. The receptionist staff, in particular, demonstrated exceptional hospitality and attentiveness. From the moment I arrived, they warmly welcomed me and made me feel valued as a guest. They were always available to assist me with any inquiries or requests, and their prompt and efficient service was greatly appreciated. Their friendly and accommodating nature created a welcoming atmosphere, and I felt truly at ease throughout my stay. Similarly, the dining room staff, including the waiters and waitresses, were absolutely fantastic. They provided exemplary service with a smile, ensuring that every meal was a delightful experience. Their attention to detail, from taking orders to serving the food, was impeccable. They were attentive to my needs and made sure that I had everything I required to enjoy my meals. Their professionalism and enthusiasm truly enhanced my dining experience, and I cannot thank them enough for their exceptional service. In summary, I would rate both the receptionist staff and the dining room staff a perfect ten out of ten. They exceeded my expectations in every aspect, and their commitment to providing exceptional service was evident throughout my stay. They made me feel comfortable, relaxed, and well taken care of, and for that, I am immensely grateful. Please convey my heartfelt appreciation to the receptionist staff and dining room staff for their outstanding contributions. They are a true asset to your hotel, and I would not hesitate to recommend your establishment based on the exceptional service I received from them.

Stayed in January 2024

It was missing the real Jamaican chocolate tea, and missing some fried breadfruit. There were no Bailey cream served. I don’t enjoy Run cream At times there were no clean fresh beech towels ( very unacceptable) the excuse was that it’s one laundry room serving 3 hotels (That is not the guests problem) may I suggest one laundry facility for each hotels . Do you have one kitchen for 3 hotels?

I liked the fact that the front desk called to wish me a happy Valentine’s Day/ Birthday I liked the manner in which the house keeping lady prepared my room for my birthday with the balloons over the bed and made a towel design on the bed. The servers at all bars, dining room were excellent

Stayed in February 2024

-when we returned from our excursion our room battery to the door was dead & we were locked out for over an hour.

-HUGEEEEEE SHOUTOUT TO FELISHA,PRINCE,AND REGGIE! THEY MADE OUR TRIP AMAZING!!!!!! -VERY VERY GOOD SERVICE FROM THE BAR✨

Stayed in February 2024

very great entertainment. good vibe. enjoyed the food options

Stayed in February 2024

The food it wasn't authentic

The staff was amazing, very helpful. I loved my room it was beautiful. The food was very Americanized. Everything was all included

Stayed in January 2024

Quality of food...mainly the taste

Daily activities were so fun

Stayed in January 2024

That the pool closes at night.

Different restaurants to choose from.

Stayed in January 2024