Waitresses at the Restorants are so rude

The beach

Stayed in May 2024

We did a private dinner on the beach and the food was absolutely terrible. We took one bite of each thing, and our plates were full when the waiter came back to pick them up. The stake was absolutely inedible. You should offer more options for the romantic private dinner at that cost. We had the option of steak and lobster and lobster wasn't even available. It was a beautiful experience, but the food kind of ruined it and we ended up going to the buffet after.

The buffet was amazing.

Stayed in May 2024

Because of the remote location it would be nice to have an ATM on the property. The bar area could probably stay open later than midnight. Also there should be a place to eat for late night dining.

I liked the location for this vacation, i have never stayed in Negril in the past I think I prefer Montego Bay area better but I still had a nice vacation.

Stayed in April 2024

The only downside was the pesticide. I could smell it in the room. That said. I appreciate what they were doing to save us from the mosquitos!

Love love love. Food was great. Room was clean. It was an excellent location for visiting cliffs and other places. The staff were very friendly. The beach was just perfect.

Stayed in April 2024

Excellent beaches and Staff/ services and overall experience

Stayed in March 2024

Drive to airport

Location

Stayed in April 2024

Would loved to have had a cappuccino or a latte, but Jamaican coffee excellent.

Breakfast was very good each day with amazing variety of foods,fruits, etc Loved the protein shakes, the choice of Jamaican breakfast offerings, the wonderful breads. Coffe was so good

Stayed in April 2024

The room just stayed in smelled like mildew the entire time, and when we looked, we noticed the inside of the sofa had mildew on it. We wiped it down as best as we could with our Lysol wipes, and we advised the front desk that it smelled like mildew. But whatever, if we smelled it I’m sure they smell it as well. Also the shower still had hair in it. And something bit us up like crazy. I know there are all kinds of bugs, so we didn’t think much of it. But the amount of bites we received, only at night, is unsettling.

I loved how close it was to the beach.

Stayed in March 2024

I was not a fan of the food options that came with the all inclusive. We didn’t get a chance to eat at one of the restaurants that requires reservations but the buffet and room service were lackluster. My party and I loaded up on the Jerk Hut when it was open during the day because we didn’t enjoy the food elsewhere.

Nice property and friendly staff. The beach located on the property was amazing: clean and beautiful blue water. Check-in and check-out was nice. Plenty of bars and never had to wait long for a drink. The Jerk Hut on the property was really good for an all-inclusive.

Stayed in January 2024

No elevators to room and on 3rd floor (not a deal breaker for me)

Beach, view from room, friendly staff, all inclusive,

Stayed in January 2024

The spraying of pesticide while patrons were on the property as opposed to late at night or early morning.Also,probably due to the quick turnover of food,some of the entrees were a little greasy for my liking.

I loved the staff,they were very accommodating and friendly.I loved the nightly entertainment,the cleanliness and the food was fresh.

Stayed in December 2023

They do not have an ATM on the resort premises I thought that was kind of weird. They will switch out your money to Jamaican denomination for you at the front desk though. They don't carry a large selection of authentic Jamaican food.

The staff and the location was great. Rooms were clean and they were comfortable. Like the amenities of the resort. Check in and check out what's very easy.

Stayed in January 2024

The rooms had many many problems (both rooms), maintenance was great but it was frustrating to constantly call. The rooms are small and not super comfortable. The food was not great and the restaurants were tiny so they were all booked when we got in. When we got into a restaurant after a cancellation the food portions were not sufficient and they did not allow a second serving. The service was hit or miss, mostly miss.

The grounds were gorgeous and the rooms were clean with big beautiful balconies. Certain people were great, Judith at the beach, the woman that does the omelettes, the luggage carrier was also so wonderful with all those stairs.

Stayed in January 2024

The bed not comfortable hard like a brick

Beach is beautiful the staff excellent

Stayed in November 2023

Staff airing their grouses in the public

The property was clean. Food was good. Staff was friendly to guests. Entertainment package for the night we stayed was great . We enjoyed dancing to the music played by the live band

Stayed in December 2023

The food

Cleanliness, staff

Stayed in November 2023

Resort credits was eyewash and couldn’t be used. I was expecting credits like in cruise to use anywhere and all value first

Location was great

Stayed in December 2023

Unable to make reservations at the restaurants in the property. Always booked. The taxi service onsite overcharged for transportation Need to add Jamaican dinner option to menu selection

The location was perfect

Stayed in November 2023

The entertainment sucks! There no life life entertainment! No pool parties! This resort is made for elderly people and toddlers

The food is amazing!

Stayed in December 2023

We spent 6 days/5nights at Riu Palace with our 18m.o toddler. The location is amazing. Beautiful beach with shallow waters, our son had so much fun playing on the shore by the water and in the pool. Resort has a beautiful and very well maintained territory, three swimming pools and one kids pool. Buffet and all restaurants on-site are good, plenty of options to chose from. Really, nothing to complain about. The resort is great and we had a wonderful vacation! There are also water complimentary activities (paddle, kayak etc.) which is nice to enjoy. Taxi service for additional cost is available on-site if you want to explore the area.

Stayed in November 2023

Room service options

The beach and the food.

Stayed in November 2023

The way senior staff (Management) berated employees. The resort lacked any feel of Jamaica .. really, I could have been at any resort or any island. It was very bland and lacked warmth.

Staff were wonderful .. servers, animation team .. all really nice and they work so hard. Reception staff, not quite as lovely. Loved the all day coffee/drinks/snack area. Overall Food was decent .. lots of variety, and everything was fresh. Specialty restaurants were ok. ROOM SERVICE FOOD is a joke, though .. don't waste your time. Spa was decent. Beach is Beautiful.

Stayed in November 2023

When we got there , the room wasn’t ready .

The breakfast could have been better if they would change the food varieties daily.

Stayed in November 2023

The entertainment team did a wonderful job but unfortunately it didn't have a nightclub on the resort unless it was on the other side (Hotel Riu Negril) otherwise great place altogether.

Loved the service from staff, the bartenders, housekeeping, room service everyone responded in a prompt manner.

Stayed in November 2023