Rooms can be cleaner and more air conditioned restaurants.

Staff was beyond amazing and accommodating! Extremely helpful throughout our stay.

Stayed in May 2024

Slow service.

Location. Room. Views. Food was quite good.

Stayed in May 2024

Nothing everything was perfect

Everything absolutely beautiful

Stayed in May 2024

No mirrors in room

Very clean nice staff resort is awesome we had a great time

Stayed in May 2024

I didn’t get the room I booked. They switched me the next morning to a different room that still wasn’t the correct room. I was informed that day there were no available rooms for “room type” I booked. This was an impact on my stay because we were celebrating my husband’s birthday and I wanted the room that was booked.

The staff was always courteous and helpful.

Stayed in April 2024

No dinner buffet. Elevators were not always working - only one worked the whole time in our building. They don’t advertise kids menus - sometimes like pulling teeth.

We had the butler service (Paul) and he was amazing. The restaurants were good. The breakfast and lunch buffet were awesome. No dinner buffet. The cabana service that was extra is a bit pricey but worth it for at least a couple of days.

Stayed in April 2024

Booking dinner reservations for dinner at any of the restaurants was a pain. When we tried to check out the included kayaks or paddle boards, we weren't allowed because they felt the water was to rough, but yet kids were out floating on their blow ups.

The pool.

Stayed in April 2024

Some service is not that good, when you are on the beach, no server will come and ask you for anything, we have to walk around to get the drinks and food.

All inclusive property

Stayed in April 2024

Great staff. Frequently going above and beyond in delivering excellent service

Stayed in March 2024

The beach umbrellas and chairs were very hard to find empty,they were always reserved with towels all day that people put to reserve them and they finally didn't show up or they were coming for couple hours only. The internet was not so good at all times. The spa prices were overpriced!

Location very close to the airport. Stuff was very polite and helpful. Very good room service.Very nice oceanfront views.Good amenities, clean and friendly environment !

Stayed in March 2024

The desserts were average but we didn’t come to Jamaica expecting a fine dining experience so it was a very minor point whereas as a whole the food we rated as good to very good. The Asian restaurant was probably our favourite restaurant followed by the steakhouse and Waves (international).

Spacious rooms and the friendly staff really made the difference for us. We were well looked after by Neo and Paul and Claude at the watersports team. But every experience we had with the bar staff and the staff in the restaurants was felt warm and genuine. We were a little concerned by several negative reviews but we can only imagine they were one-offs or just difficult guests. To dispel some myths, pool temperatures were perfect and we stayed in the water for at least an hour at a time without feeling cold. Also beach was fine … a little bit of seaweed in places but easily avoided so we split our time between the beach and the pools. Room was very clean and everything was working during our stay (no blackouts or elevators not working so again don’t get overly anxious around the negative reviews from people who only experience first world problems).

Stayed in March 2024

Definitely overpriced.

Great food, friendly staff , great location

Stayed in March 2024

The beach itself was a bit small as was the swimming area, you might consider wearing water shoes as Sea Urchin are present in the seaweed. The water itself was clear and inviting. If you book excursions thru the resort be aware that when they say it is 30-35 minutes away it means more like an 1.5-2 hour ride. Making most if not all excursions a full day, rather than a true half day.

We very much enjoyed out time at the Jewel Grande. We stayed in the Sentry building, the newest of the 3 towers. The rooms were nice, well kept and clean. The food on property was good, the best bite is the Jerk Chicken grilled daily on the beach. The grounds were well kept and neat.

Stayed in March 2024

No

Yes

Stayed in January 2024

We wish they would have let us sail the sailboats by ourselves. They would only take us out with one of the water sports guys.

Great service - rooms are very large and all face the water, which is great! Food at the restaurants is very good.

Stayed in January 2024

Great view from the room, very spacious room, bathroom and balcony. USB sockets next to the bed and choice of Fan and/or AC. Full length mirror was great.

Stayed in January 2024

Room was a little run down.

Location and staff and food were great. Shower in room leaked all week and was never fixed (after telling the front desk about the issue 4 times). Also, was forced to pay $1,500 at check in because booking.com messed up our reservation and only charged for 2 adults instead of 2 adults and 2 kids (even though we booked a package with flights and room together).

Stayed in December 2023

No ATM on site, because Hotel is only accessible by highway, one is dependent on taxi services which tend to manipulate their rates, despite being posted on a sandwich board outside the main lobby, we were charged more than the posted rates.

Breakfast Buffet and Le Bouchon steakhouse were fantastic! Staff very friendly and helpful.

Stayed in December 2023

The wait at the reception area was too long

The food was excellent, the customer service was good.

Stayed in December 2023

Food was just ok. Entertainment in the evenings was poor.

Clean friendly staff

Stayed in November 2023

I didn’t like when I arrived to my villa there was no utensils or plates to cut my birthday cake and share with my family.

I love how no matter what issue I had my butlers and front desk staff was able to assist.

Stayed in November 2023

The air-conditioning is very noisy . And the ice will water down your drink FAST.

The food was good. Entertainment every day.

Stayed in November 2023

Air conditioning wasn’t working in restaurants or main parts of hotels. Rooms were fine. Food quality was average not exceptional. Food served as Jamaican not authentic. Jerk chicken was BBQ chicken with jerk sauce. Steak restaurant steaks had to much salt. Drinks were not consistently made. Sometimes they were not drinkable

Conveniently located

Stayed in November 2023

A wider selection of Jamaican food at the breakfast buffet would have been nice. Otherwise, everything was great!

The property was well maintained. Room was updated with nice modern decor. The oceanfront balcony was amazing.

Stayed in August 2023