Butlers are assigned to you when you check in and tell you that their job is to make your stay comfortable and address your needs. That was not our experience. Our butler promised us morning coffee delivered to our room before we were up and out. Only happened once during our stay. We were sent an email before the trip asking where we would like to eat each evening of our stay as reservations were required and had to be made by the butlers. When we arrived, we were told no reservations had been made and our butler was only able to get a reservation for late evening seatings. We were more successful requesting seating with the Maitre'd. Our butler was smothering and not helpful at all. Honestly, he was the only blight on our trip. I suggest the hotel allow the guests the option to use a butler or forego the service. Our butler was useless and added confusion and stress to our stay!

The beach front area was beautiful. We loved sitting on the beach or near the pool but found that we had to save a lounge chair early in the morning otherwise they were all in use if we went to the beach later in the morning. The weather was beautiful, and the amenities offered by Iberostar were first rate. There was a bar and barbecue stand on the beach and the food and drink offerings were very good. The restaurant options for dinner were multiple and varied - Italian, Jamaican, Mexican, French and Japanese. There were also restaurants serving only breakfast, lunch and a dinner buffet. Entertainment was provided in the afternoons and every evening. The bar area in the hotel was a lovely place to sit and enjoy a drink and a self-serve snack. Our room was a little dated but otherwise was comfortable and met our needs as we spent most of our time outside enjoying the beautiful weather and accommodations. We spent our entire trip at the resort and never felt unsafe. The staff (see below) were helpful and pleasant. Would highly recommend a trip to Jamaica and hope to visit again!

Stayed in February 2024

I liked everything

Staff, cleanliness and the location/view

Stayed in April 2024

The butler service was unnecessary. I thought I booked a corner suite but ended up with an oceanfront 4th story suite. The pot dealers were annoying on the beach. The price for two weeks was $1K/ day, a little high.

The staff were very friendly. The food was pretty decent. The maid staff were awesome!! The beach was so so clean. Only a half mile of beach. Good gym.

Stayed in February 2024

2 years in a row they messed up my superbowl experience

excellent food , excellent staff

Stayed in February 2024

Clean and lot of space

Stayed in January 2024

Not waiting in line for pancakes, waffles and scrambled eggs. Have premade options available

Breakfast was excellent! Staff friendly

Stayed in December 2023

How far it was away from the city

The staff was amazing, the services, and the friendliness!

Stayed in January 2024

Food was excellent

Stayed in November 2023

The views were amazing, very peaceful.

Stayed in October 2023

Parts of the property were a little dated

The staff, food, and vibe was great.

Stayed in October 2023

Walking. It seemed everything was so far from the room. I’m sure it is probably like that at any resort.

The beach and the pool area were very Caribbean. The food was exceptional. I only wish I could have stayed longer. And my butler fixed me a bath. It was ready when I got back from my excursion. Nothing like it

Stayed in October 2023

The sales pitch was terrible. We told them we already had a time share and would not take no for an answer. Made us feel like it was our fault.

Food all 7 restaurants were excellent.

Stayed in October 2023

The housekeepers steals

The friendly staff and cleanness of the resort

Stayed in September 2023

I just did not like there were no turkey products I do not eat pork. 

This was my first time at this resort, and I have to say I loved everything about it. The swim-up bar staff was the greatest, especially Travis. From the time we arrived to the day that we left, I had fun best birthday ever. 

Stayed in September 2023

The room service was very slow requiring several phone calls.

The breakfast was delicious.

Stayed in August 2023

The only thing that wasn't a major issue was the tub was very hard to drain in my room.±

I loved everything! The food was great and the staff was great 😊 the views can't get any better.

Stayed in September 2023

The pool close too early

This is one of ny favorite resort in Jamaica. The professionalism, the aesthetics, the amenities were that of a diamond rated hotel.

Stayed in June 2023

The app that Iberostar has was very glitchy throughout the trip. The concierges were always able to complete our requests when the app failed. Property was fantastic!

This was an incredible all inclusive, adults only resort. The staff were AMAZING. They were so attentive and kind to us. The facilities are exceptionally clean and we loved all their pool and beach side lounge areas. Highly recommend!!

Stayed in August 2023

We participated in the "time share" conversation. In all fairness we agreed to it before we fully knew what it would entail with the allure of a free couples massage. If you are not interested in giving up 2 hours of your time, say no right away.

We absolutely enjoyed our stay! The property offers many amenities, activities and amazing service. The check-in was seamless, and the staff friendly. The restaurants were top notch and each menu we had was delicious. I suggest looking to make dinner reservations as soon as you arrive as not to miss out on your first choice.

Stayed in August 2023

Had to make repeated calls to have something addressed in my room.

Devon and Rennard, our butlers, were great.

Stayed in August 2023

Nothing

Food, room and service

Stayed in June 2023

nothing!

everything! mostly the people!

Stayed in July 2023

Nothing

Food was beyond amazing! Drinks were top shelf. Staff was wonderful. Highly highly recommend.

Stayed in July 2023

Nothing

Wellness pool

Stayed in June 2023