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Reviews of Big Apple Hotel 4 stars

18 The Queens Drive, Montego Bay, Jamaica

#30 of 30 hotels in Montego Bay

Guests' Choice

Review score

Based on 35 hotel reviews

5.0

Score breakdown

  • Cleanliness

    5.5

  • Comfort

    5.6

  • Location

    6.8

  • Facilities

    5.2

  • Staff

    7.8

  • Value for money

    5.8

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 22 April 2024

    5.0
    It’s close to the beach and airport, but the hotel is old and under renovations.
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The WiFi could have been better, it didn’t really pick up in the room or outside the room. The a/c didn’t feel like it was running unless I stood in front of it.

    The location from the airport was close. The staff was very helpful. And the view from the balcony is nice.

    Stayed in April 2024

  • Reviewed: 13 March 2024

    4.0
    Very Basic Motel
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Felt like a motel. I’m sure we were the only guest staying there. Music all night till 4am, for me not a problem. Love the music but didn’t like the fact a bunch of men sat on our veranda while we arrived back that night and they didn’t speak didn’t move away. Very uncomfortable ! Room so basic it felt bare. Needs some soft furnishings to soften the bare room.

    Near to airport and lovely view over the town below and see the sea. The guy who took us to room was helpful and tried to make our stay as good as he could. Lifted cases ect…

    Stayed in February 2024

  • Reviewed: 18 January 2024

    4.0
    Double Room for 2 persons: Pros and Cons
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    The floor was very dirty, I had to wear slippers inside the room at all times. The wifi connection was too far from the room. Hence, the wifi cut in and out a lot of time, and it was also slow. I had to use my mobile phone data plan 90% of the time. I couldn't even watch a short movie on the TV because there was too much buffering. The TV also had poor audio quality.

    The AC worked very well. Hot water in the bathroom was great. The view on the balcony was very beautiful. I also liked the grass-like rug on the balcony. The cupboard, desk, and nightstand were okay. The nice little closet had clothes hangers inside and 1 flat shelf, which was similar to a cupboard. It was really nice. Sadly, there was only 1 pillow and 1 towel in the double room, which was reserved for 2 persons, but the guy at the front desk was awesome. He got a second pillow and a towel. The parking space outside was great.

    Stayed in January 2024

  • Reviewed: 28 December 2023

    5.0
    I will probably stay again, when all improvements are finished. Tge view was beautiful
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    They need to get everything up and running, a they finish the updates. New linens, restaurant service completed. The view is beautiful.

    The staff was excellent. They are refurbishing, so not everything was available to us, but the staff really made up for it by getting us what we needed, when they are finished I think it will be excellent

    Stayed in December 2023

  • Reviewed: 23 May 2024

    7.0
    Enjoy...but be careful with personal belongings
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 14 nights
    • Submitted via mobile

    Unfortunately had two phones and cash stolen from the room whilst I was sleeping...if you book this hotel..be sure that your door is fully closed and that you have not drank too much rum when sleeping.! The hotel needs to provide safes in the rooms regardless of CCTV onsite.

    Where the hotel is in a good location, renovations are ongoing without the use of the restaurant for breakfast etc.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The facility were not clean and had a fishy odor. My child went through the second floor balcony grill and almost fell to her death. I had one towel for 3 people and it stinks. I had to ask them to clean my room before entering. There were no water or juice for purchase on the property.

    The room was spacious and it was close to the airport.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    1.0
    Couldn't sleep
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    NOTHING AT ALL

    This was the worse hotel I have ever stayed in

    Stayed in February 2024

  • Reviewed: 5 May 2024

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Very peaceful

    Stayed in February 2024

  • Reviewed: 5 May 2024

    1.0
    The worse hotel I have ever stayed at
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Didn't like anything

    The location and rooms were awful. We we supposed to stay 6 nights we checked out after the first night and I was supposed to get a refund I never received it and evertime I call the hotel about my refund I get the run around

    Stayed in February 2024

  • Reviewed: 3 May 2024

    8.0
    Beautifull Montego Bay
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The view,and the staff very friendly and helpful.

    Stayed in May 2024

  • Reviewed: 19 April 2024

    1.0
    Slumy
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Big cockroaches

    Stayed in March 2024

  • Reviewed: 2 April 2024

    2.0
    It was disappointing
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    They shouldve offered breakfast

    Found the experience much more appealong when the owners fathee was alive back in he days

    Stayed in April 2024

  • Reviewed: 18 March 2024

    2.0
    You get what you paid for
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Didn’t have shower head, one towel no sheet and blanket

    Location

    Stayed in March 2024

  • Reviewed: 18 February 2024

    3.0
    Disappointed from the experience
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 2 nights

    Restaurant wasn't working. Rooms weren't cleaned properly, in general it looked like the hotel was going through a refurbishing period, without informing the guests. Pool water quality was questionable.

    Staff were very friendly and accommodating. Location is good, hotel is close to the main promenade street and view is good!

    Stayed in January 2024

  • Reviewed: 16 February 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The room space, the view that our room had and that we had access to the kitchen.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    1.0
    No kitchen, pool was very dirty. The towel smelled like ... sperm. The toilet didn't work ... .
    • Leisure trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 7 nights

    All the bad revues are not real, it's worse ... al lot worse. The hotel (in fact it's not a hotel, it's an amusement park for and run by drugaddicts. I ran off the third day! Booking.com should no longer keep them in the portfolio.

    The view from the balcony.

    Stayed in February 2024

  • Reviewed: 27 January 2024

    7.0
    Good
    • Family with young children
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Should at least have a mini fridge nd microwave in each room

    Peace and quite

    Stayed in January 2024

  • Reviewed: 15 January 2024

    7.0
    Great view and value for the money, Chris at the reception was a great dude who helped us a lot !
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The condition wasn’t great

    The view !

    Stayed in January 2024

  • Reviewed: 10 January 2024

    1.0
    Didn’t stay, everything is in its original state back from when it was built in 1945.
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Didn’t stay after I was given a tour. Pool was filthy looking, room was sprayed heavily with air fresheners to mask who knows what.

    Didn’t stay after I was given a tour. Looked too old and run down.

    Stayed in January 2024

  • Reviewed: 7 January 2024

    10
    My stay was very good short but good
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    I don’t really know they were so short

    Location is good. I did not have any breakfast.

    Stayed in January 2024

  • Reviewed: 5 January 2024

    3.0
    Great view and a very eager-to-please host, but the place is needing a lot of TLC!
    • Business trip
    • Solo traveller
    • Double Room with Balcony
    • Stayed 1 night

    There were some key issues with our stay at this hotel: a) it took two tries to get a decent room with working A.C.; b) the WiFi only worked in the lobby, not the room; c) the music from the bar pounded loudly until nearly 4 am; d) the exterior doors to the room from the outdoor balcony and outdoor hallway lacked weather-stripping and rain driven by winds in the night flooded the floor of our room; and e) there was intermittent water pressure in the morning, which prevented one of us from getting a shower before checking out.

    The owner was apologetic for the property's situation - rooms under renovation, WiFi service not operating, and A.C. not working in one room. He tried to make us a happy. He moved us from one room to another, which had a balconey with a splendid view of the airport, the ocean and part of the city. The property also has a quaint charm with its architecture and layout being built on a steep slope.

    Stayed in December 2023

  • Reviewed: 3 January 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 8 nights
    • Submitted via mobile

    Awesome people. Jr the manager was so caring and Professional. Was highly impressed

    Stayed in January 2024

  • Reviewed: 29 December 2023

    3.0
    Worst hotel stay
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Bed makes noise when you move on it. Water runs VERY slow in the basin/sink. No Water in the shower. No toiletries or towels.....you have to request them. The toilet flush handle was broken. Only one light switch in the room was working. This was a stop over for one night....I would NOT recommend this place. The price for stay was overrated.

    AC ... Even though the panel was stuck on #16. Had was to unplug it when it got colder in the night. TV.....YouTube

    Stayed in December 2023

  • Reviewed: 29 April 2024

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

Showing 1 – 25

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