Car parking below was ample, but with 3 zones at different rates with different payment methods, was confusing & expensive. Hotel should Madjeski clear which. & how to use

Immaculate hotel with amazing staff throughout

Stayed in May 2024

Not there fault but construction was our view

Beautiful close to everything with a excellent restaurant and spa

Stayed in May 2024

Wish we’d know that ordering a cup of tea at breakfast was an additional charge. When there was plenty self serve options included.

Perfect location and the attentive staff.

Stayed in April 2024

Towels and shower could be a lot better and is not what you expect from a five star hotel at this price range. Also there is no turndown service.

Hotel is very beautiful, the spa is a plus! Staff if great!

Stayed in May 2024

Staff at reception not helpful and kind of pressing and rude. They tried to upgrade our stay in a pressing way. Rooftop bar was not as the rest of the hotel, seemed a little bit neglected.

lighting was great and very functional. design and switches smartly designed. Nice bathroom, clean and functional. Staff at bars and restaurants really helpful and kind

Stayed in May 2024

The decor, style and layout were amazing! We ate at the restaurant which was amazing and the spa was one of the best we’ve been too. Great bedrooms, quiet. Great location.

Stayed in May 2024

A £500 sterling hold on my credit card for potential damages etc. there were none by the way.

Great location and base for tours etc. very nice restaurant albeit rather expensive compared to restaurants in the town centre.

Stayed in April 2024

The roof top bar was very disappointing. The views are definitely worth it, but the faculty was dirty, gross carpet, food all over it. The furniture definitely needs to be replaced. The chair I sat in was so worn that there were places where the padding was showing. Although the music was nice it was just TOO LOUD! My husband and I couldn’t even talk to each other without raising our voices, so we left. Very disappointing.

Breakfast was delicious! The Lobby bar was our favorite. Staff there were very friendly and taught us about Icelandic gin and vodka! That was fun! Valet parking was a breeze and the front desk 100% there for all our needs! The Easter egg delivered to our room was a class act and very yummy too! Thank you for that!

Stayed in April 2024

The pillows. I do not like feather pillows.

The front desk staff were phenomenal

Stayed in April 2024

Breakfast, lunch, drinks after lunch at bar, drinks before dinner on the rooftop patio, dinner, drinks after dinner at Tolt

Stayed in March 2024

The floor of rest area is not clean.

The Sea View is awesome. Suit room has big rest area. Two tables are good for dining or work. Really like the bathroom, well decorated and clean. But the floor of rest area is not as clean as bathroom.

Stayed in March 2024

The rooms are small (but the bed is pretty big!)

Great location within walking distance to most places.

Stayed in March 2024

Everything was perfect from the begining we entertet the hotel until we left 😊

Stayed in March 2024

The hotel was beautiful and in a fantastic location for visiting the city and harbour. The rooms were very comfortable and the customer service from everyone was fantastic

Stayed in March 2024

great staff, gorgeous interiors

Stayed in February 2024

The hotel was very well located. The staff were exceptionally friendly and helpful. The hotel was very clean and well maintained. The room was very comfortable. The restaurants in the hotel were wonderful!

Stayed in January 2024

Everything 🙌🙌🙌

Stayed in February 2024

Service was friendly and polite from all staff we encountered (reception, valet, housekeeping, restaurant), but not at all proactive in the restaurant: we had to ask for service each time, no one checked on us e.g. to ask if the food was OK or if we wanted more drinks, and it took a long time to catch anyone's attention even though there were at least 3 or 4 staff members walking around. There were only 2 other tables occupied in the entire restaurant so it seemed that staff were using the quiet time to focus on admin tasks (e.g. stock taking) rather than service. We also found the food to be of fairly average quality and opted not to dine in the hotel again. Although it was a nice hotel in a great location, I didn't feel that we received value for money and I would opt to stay elsewhere on my next visit.

The hotel is in a great location near the harbour and close to shops and restaurants. The decor was aesthetically pleasing, the rooms were a good size and the bed was comfortable (although I found the chair in the room extremely uncomfortable to sit in). The shower was great and I particularly appreciated the underfloor heating in the bathroom! On checking out I noticed a discrepancy on the bill (a minibar item we hadn't consumed) and it was removed from the total without hesitation.

Stayed in February 2024

Spa and Gym could be bigger, especially the Spa.

The room as well as the staff were amazing!

Stayed in February 2024

Nothing.

This hotel exceeded all expectations. It was in a great location, walking distance from the city centre and close to lots of great restaurants. Spa was wonderful - would recommend having a treatment. Staff were so friendly and helpful.

Stayed in January 2024

The city view was looking straight into the windows of a large building right in front No view at all

Location was great

Stayed in February 2024

Small thing but room was quite warm

Great location, clean. Friendly and helpful staff

Stayed in February 2024

Wished we could stay longer!

The buffet was amazing! There were lots of different choices everyday and all were delicious.

Stayed in February 2024

nothing

We needed to relocate due to Volcano and honestly it was the best thing in hindsight. Top notch hotel in middle of everything.

Stayed in February 2024