Only problem I had was I called room service twice and nobody answered so when they finally called back I couldn’t order from the dinner menu

All of the employees try the best to make you feel comfortable as possible. Mauricio was a life saver when it came to getting me some pastelitos to bring back home with me.

Stayed in May 2024

The bungalo was adorable. Very roomy. Had everything I needed!

Stayed in May 2024

Beach service was a little slow. Menu options could feature a few more vegetarian options.

The hotel is beautifully appointed with style and comfort. The staff were so great! We felt like family literally. The reef is right outside your back door. If you go out in the morning, you will see scenes like from Finding Nemo. It's just incredible... right off the shoreline. I loved all the nature on the property as well. There are so many hummingbirds! Also, the free coffee was so good, and the pastries to die for!! Big shout out to Lea, Clarissa, Dena, Dominic, Christopher, Elder, and Calvin. We loved our stay and will return!

Stayed in May 2024

Length of stay was too short (4 days, 3 nights). We will be back!

Convenient Hospitable Friendly, Welcoming Staff in all aspects of the facility Attentive Amazing Location Amazing Service Highly Recommended

Stayed in May 2024

I booked a couple’s 90 minute relaxation massage it said on the flyer it was 185 and ill figured it was 185 per person adding a total of 370, but at the moment of paying they charged me 496$ i been to spa’s all over the world to first world countries, and i’ve never paid such a large amount for a 60 minute massage. So i would suggest they lower that price.

The place is absolutely beautiful, beach front, the building is modern and if you book an ocean view it’s excellent.

Stayed in April 2024

Doesn’t really have multiple restaurants. It’s the same food for the most part, very expensive.

Clean, gorgeous, classy

Stayed in April 2024

A little on the expensive side but worth it

The hotel room had great details. Grounds were immaculate, and the beach has to be seen to be believed.

Stayed in April 2024

The limited hours that food is served and restaurants , food and drinks are expensive

The property is beautiful, rooms well appointed.

Stayed in April 2024

My only complaint was at check in there was a mix up with the type of room I booked and the lady at the front desk her name was Angy was not very accommodating and the front desk manager never show up to try and help us with the matter. Checking took about an hour The excuse they use was " we can't do much since you book through a third party" this is an expensive 5 start hotel you would think they will do anything to accommodate you but that was not the case.

The hotel is beautiful, the staff was so friendly and attentive. Everything eas GREAT!! The beach was so beautiful. My family enjoy this experience to the fullest. God first we will come back!!

Stayed in March 2024

Nothing.

Awesome pool:beach setup. Easy/free access to glass bottom kayaks and snorkel gear. Super friendly staff.

Stayed in January 2024

As we went in the off season some of the kids’ games rooms weren’t available and there were a few building / snagging works ongoing. But I think this was linked to the season and it still being a very new resort.

The staff were absolutely brilliant. Very friendly, helpful and going above and beyond in all instances.

Stayed in December 2023

Best place ever, the staff make sure to make you feel at home, also amazing property.

Stayed in December 2023

Of course the cost is something to consider. I felt like we got good value for what was offered but this is definitely how a budget friendly option for many.

The newly renovated hotel is lovely, clean and beautiful. When we stayed they had only been re-opened for under a week and our stay was unexpected due to having to leave a different resort. The room was spacious, the service was excellent and the meals were great. We did a morning at the spa and it was quiet, peaceful and relaxing. While we stayed there could not have been more than 20 rooms book, so you felt like you had the entire property to yourself and this may have an impact on our experience and rating as we did not have to wait for anything and there were plenty of locations poolside or beach front to use.

Stayed in October 2023

I would have loved to have options to choose the kind of bed in the room, like orthopedic or semi or soft beds. There was no option to choose and my room had a super soft bed, too soft that it was uncomfortable most of the time

Everything was outstanding, the staff was exceptional in every way

Stayed in October 2023

Best Beach in roatan! Can swim with fishes, and our condo was best view (beach and pool)

Stayed in April 2023

Hotel had a lot of construction, but knew that going in

Breakfast awesome. Omelet station for made to order breakfast. Eat right on the beach. One bedroom oceanfront was spacious, updated and modern, and had great view of daily sunset. Snorkeling right off beach was amazing. Fishing was incredible, mahi and tuna all morning.

Stayed in January 2023

The rooms were very damp, hard to sleep when bedding feels damp. The furniture felt a bit dated. My room said ocean view. It was definitely not an ocean view. You could see bits and pieces of the ocean through the trees. I would have labeled it jungle or tropical view. Please educate your customers on the bugs. Although bug spray is provided I truly had no idea i was getting hundreds of bites. Couldn’t feel or see them. Please tell people to use spray no matter what.

The customer service was excellent. The servers in restaurant were top notch. Breakfast was great. Location is amazing especially for snorkeling.

Stayed in February 2023

Lots of construction

Breakfast was great, love the view during breakfast. Love the room with a sea view. Love that you can snorkel right from the beach at the hotel.

Stayed in February 2023

construction

Beaty

Stayed in July 2022

the food was not great, the drinks and cocktails weren’t either. specially for their prices

the location, the beach, the pool, the spa, the condo. all 10/qp. amazing!

Stayed in August 2022

I enjoyed everything.

The breakfast was amazing and they had plenty options.

Stayed in August 2022

it’s under renovation and there’s a lot of construction noise, smells, some areas are slippery I fell twice down stairs.

the services the people, amenities were great. the food was phenomenal

Stayed in July 2022

everything was great. checkin was slightly delayed due to tenant that were excessively messy but they worked hard to prepare the room as soon as able

well kept, beautiful, inviting and serene

Stayed in May 2022

Nice clean villa. All the staff was wonderful and very attentive. Great location right on the beach in West Bay. Would definitely stay here again.

Stayed in May 2022