We were greeted by friendly staff. They were courteous and eager to help make our stay as comfortable as possible. They went above and beyond to accommodate us. The food at the restaurant was superb, and the staff at the restaurant were extremely courteous. The rooms were comfortable and very clean. The entire hotel is an architectural museum.

Stayed in July 2023

Nothing at all -- honestly, we are dreaming about going back.

The hotel is stunning - you're literally inside an old convent that has old artifacts and new art tastefully spread throughout. The grounds are immaculate, and picturesque, the staff is super knowledgable, and professional. The ambience of opera music plays softly through the space, and romantic candlelight abounds at the restaurants and stunning spa. The rooms with spa access have access to the heated pool and sauna pool, which is something right out of a movie. The food at the two restaurants is some of the best in the country.

Stayed in July 2023

Nothing…

Everything… wonderful location. The service was sublime. The best hotel en Latin America so far…

Stayed in July 2023

The hotel is magnificent, the way the convent has been converted is unique, stunning and a pleasure to explore. The room was very comfortable. We really enjoyed the spa pools.

Stayed in July 2023

P

Location and property were perfect

Stayed in July 2023

I liked everything. However, some coffee machines in room would be beneficial.

Very good breakfast and location is great.

Stayed in June 2023

Everything. Is just a magical place, lots of history great service.

Stayed in June 2023

Nothing

Everything

Stayed in June 2023

It was a bit too warm in the room for our taste and we wish the a/c was stronger. Also, no one is at the front gate greeting guests and no one offered to help us with our suitcases and/or direct us to the front desk (which isn't obvious).

We loved the rooms (romantic), the decor at the hotel, the museum on site with neat art, the staff (very friendly), and excellent food (at the restaurant).

Stayed in June 2023

Services and facilities were outstanding

Stayed in May 2023

I’d say just a little bit out of date in the room facilitates. pillows weren’t great so ask for more or others. spa costs $100 is per day unless you already connected it to your package.

the expansive grounds are lush and alluring. plenty to explore if you have the time. you honestly could spend your entire trip form the pool to the spa to the museums and restaurant only at Hotel Museo. the beds were comfy and shower was strong. the room seems to auto play old time jazz makes for a nice little vibe.

Stayed in April 2023

This hotel is a main attraction in Antigua for its museums and beautiful restorations. The rooms are lovely. Because it is so pricey I would not stay more than one night, which is more than enough to get the feel of this unique hotel.

Stayed in May 2023

spa is breathtaking, would go again. The room was clean and nice and the staff very helpful.

Stayed in May 2023

Outstanding hotel with great location and SPA. Every detail is taken care on daily base

Stayed in May 2023

Limited restaurants and signage poor.

Beautiful setting with friendly staff and good facilities. Bedroom was comfortable and spacious. Spa is very nice to retreat from the bustle.

Stayed in May 2023

This is our 2nd time visiting. Our first visit was last year. I did not like the construction work being done in the pool area while the pool was opened. I wondered if the work could be done during the closed hours. Also, there was a lot of debris in the pool. It looked like the pool was not vacuumed daily as it should. The pool is the best feature for families. It should be well kept. The adjacent jacuzzis were too dirty to use. Thankfully, our suite had a clean one for us to enjoy.

The deluxe suite accommodations were great for my family of 4. We loved the room service and daily turndown service.

Stayed in May 2023

the reception staff, including the manager gave very mixed messages. we weren’t told beforehand that we would have to place a £350 deposit in addition to the price we paid for our holiday stay. usually hotels hold and amount on your card and then release it upon exit. when I made the deposit, the man on reception said that this would be returned back to my bank account as soon as we check out. when we checked out, we were told that this wouldn’t be the case because of a ‘miscommunication’. this was told to us by the reception manager, who blamed us. my friend that I travelled with, speaks Spanish as a first language so she said how could it be a miscommunication when we spoke in Spanish, it was an issue from their side. then one of the manager’s team members held her arm to calm her down it seemed because she was shouting at us. we couldn’t believe it! never had this issue with a hotel before. the outcome is that we have now told it would be returned to my bank in 2-3 weeks which is a lot of money to be missing. we also got charged for the bottles of water left in our bathroom which had no sign to say they had a cost. I’ve also been sent invoices in spanish with no explanation of what they are since checking out.

this hotel is 5* for a reason. the amenities, the standard. the beauty. it’s amazing

Stayed in May 2023

No reservations on Sunday.

Stayed in April 2023

Room was a bit dark, but actually did not bother me here as it was so comfortable and there are so many other outdoor areas to relax and hangout.

Stunning property - the best in Antigua (and I’ve stayed at the top 3 hotels including Porta Hotel Antigua - second best, and Pensativo House Hotel). The hotel has beautiful ruins/museum and every part of it is magical. While my room had an interior courtyard view so was a bit dark - it was very large and extremely comfortable. You must spend some time at their spa, one of the more beautiful spas I’ve been to. The food was good (and had tons of gluten free options including pizza, pasta and bread wow!)

Stayed in April 2023

The check in was very painful and the stuff during check in was rude. The restaurant sometimes took a long time to get you a table and asked every time for a reservation.

The spa is amazing! The views are great and overall the hotel is super beautiful and comfy. Will definitely go back.

Stayed in April 2023

Customer service is "ok", for the price you pay it should be outstanding

The place is amazing and so comfy plus excellent location

Stayed in March 2023

Was not real impressive with the bar. Went in, had a drink, and left. Did not return. Many more choices out in town with more character. Little more signage to the check in counter would be nice. Wandered around until asking and get directions.

Upgraded to room number 1 due to a conference taking place. Unbelievable stand-alone room secluded from everyone else. History of the place and museum is outstanding!

Stayed in March 2023

nothing!

all!

Stayed in April 2023

that I wasn’t able to stay there my entire trip. those 2 nights were flawless

that ruins are incorporated into the property and it’s structures. add to that the insane amount of gorgeous plants, some macaws, the chocolate shop, the size of the rooms, it is paradise.

Stayed in April 2023

To do Estuvo bien

The history of the place. La historia Del monasterio y Las ruinas con su misticidad.

Stayed in April 2023