Matford, Exeter, EX2 8XU, United Kingdom
#15 of 28 hotels in Exeter
Guests' ChoiceBased on 1807 hotel reviews
8.2Cleanliness
8.7
Comfort
8.6
Location
8.4
Facilities
8.4
Staff
9.0
Value for money
8.1
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 5, 2024
Roger
AustraliaLack of lifts and changing floor levels
Excellent breakfast and carvery in the restaurant
Stayed in June 2024
Reviewed: June 3, 2024
Liam
United KingdomExpensive drinks at the bar
Very clean
Stayed in June 2024
Reviewed: June 3, 2024
Matthew
United KingdomThird stay this year and doesn't disappoint. Used regularly within the whole business for a base and will stay again later in the year.
Stayed in April 2024
Reviewed: June 3, 2024
Robert
United KingdomVery helpful staff good room handy parking nice food
Stayed in May 2024
Reviewed: June 2, 2024
Peter
United KingdomNo lift
Friendly staff
Stayed in May 2024
Reviewed: May 26, 2024
Kim
United KingdomIf you are disabled it is hard to access the restaurant, ok for me but not my parents
The food was,very good and staff very professional.
Stayed in May 2024
Reviewed: May 26, 2024
Oenone
United Kingdomnoisy extractor fan
very comfortable bed
Stayed in May 2024
Reviewed: May 26, 2024
James
United KingdomReally small complaint, because the hotel is really good, bread at breakfast was pretty tasteless. Will have pastries next time!
Pleasantly surprised on arrival, smart clean hotel, room was upto to date and had modern appliances, nice bed, all well presented. Breakfast was substantial and plenty of choice. Great hotel for us on a short break.
Stayed in May 2024
Reviewed: May 23, 2024
Karen
FranceThe room could have done with a deep clean. There were bits of black stuff around the bathroom seals and splashy tea stains on the walls near the bin.
We had a room at the back so we had a peaceful night. Comfy bed with nice bedding and towels. We’ve stayed here before as it’s convenient for visiting family in Exeter. East parking, friendly staff and a good breakfast.
Stayed in April 2024
Reviewed: May 20, 2024
Denise
United KingdomExcellent evening meal and breakfast.
Stayed in May 2024
Reviewed: May 18, 2024
Adrian
United KingdomAll OK
All good
Stayed in May 2024
Reviewed: May 11, 2024
Virginia
United KingdomThe bed was a little hard for my liking. But everything else was good.
Good location for a stop off on our way to Cornwall. Nice and clean, nice room.
Stayed in May 2024
Reviewed: April 30, 2024
Michael
AustraliaBed a bit small.
Great staff, very helpful and friendly. Carriages Restaurant was a winner. Very good value for money. Location excellent.
Stayed in April 2024
Reviewed: April 28, 2024
Sean
United KingdomThe external roadworks extended all night so my chance of getting a restful night were non - existent. Could have been offered ear plugs or a different room? Otherwise other parts of the hotel were excellent. The bars and breakfst areas notably.
They have roadworks going on adjacent to the hotel. My room was facing those roadworks. So, not conducive to a relaxed stay and or sleep.
Stayed in April 2024
Reviewed: April 24, 2024
Alex
United KingdomNeeds some attention cleaning. Staining and dirt in corners of bathroom. Menus a bit basic
Good position. Nice people.
Stayed in April 2024
Reviewed: April 22, 2024
Alan
United KingdomNothing
Clean. Good shower. Good location
Stayed in April 2024
Reviewed: April 22, 2024
Pauline
United KingdomHandy location.
Stayed in April 2024
Reviewed: April 20, 2024
Paul
United Kingdomno
Shower was not great in room 217, but only minor
Stayed in April 2024
Reviewed: April 16, 2024
Ann
United KingdomBreakfast was really good
Stayed in March 2024
Reviewed: April 14, 2024
Brian
United KingdomLocation Very clean and modern
Stayed in March 2024
Reviewed: April 11, 2024
Claire
United Kingdomnothing
Extremely polite and helpful staff. The breakfast was very good. Rooms came with a safe, a fridge and tea/coffee making facilities. I was travelling solo and felt extremely safe.
Stayed in March 2024
Reviewed: April 9, 2024
Martyn
United KingdomLittle bit pricey compared to other places I normally stay at. I work as a mobile engineer and stay for away several weeks at a time over a year. Customers I work for are getting more and more cost conscious.
Good location but couldn't always park near my ground floor room.
Stayed in April 2024
Reviewed: April 7, 2024
Nicholas
United KingdomClean room, good facilities, perfect stay
Stayed in April 2024
Reviewed: April 4, 2024
Michael
United KingdomMy room was very clean and well furnished - but very small. Bathroom was OK but very small. Otherwise no complaints and would stay here again but perhaps get larger room.
Easy to find, work. They own a pub that is 20 yards away that is a good place to have a drink or eat. Staff were amazing, friendly and very helpful and professional.
Stayed in April 2024
Dijon, France
Amman, Jordan
Querétaro, Mexico
Fukuoka, Japan
Hurghada, Egypt
Budapest, Hungary
Creel, Mexico
Deltebre, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content