Long ways between rooms and facilities like swimming pool and restaurant.

Friendly staff, very good cleanliness. Rooms comfy and excellent in size. Breakfast service starting at 3am which helps a lot when going on early morning sightseing trips. Very good ferry service.

Stayed in May 2024

The "old" part is currently closed.

Location, very comfortable hotel with spacious suites. Esraa the guest relation manager was able to organize a great dîner for two on the terrasse of a suite and it was a wonderful experience.

Stayed in May 2024

One night, we only had cold water for the water.

Very clean, nice view and friendly staff. Had a wonderful stay.

Stayed in May 2024

The fitness room was dirty and most of the time there was no aircon. Staff spend most of their time watching their phone An employee was calling regularly even at 21:30 to ask if everything was ok

The hotel is very well placed and we had a beatifull view. Place is very quite and you can enjoy the view on the Nil. breakfast is very good. Probably one the best hotel is Aswan but far from being perfect for the price

Stayed in April 2024

Nothing

Had a great view - Nile view south both sides of the Island. Room very comfortable. Hotel is in a sensational location - hotel ferry to mainland was always there when we wanted it. Ate mostly in the bar with the view North and over the east bank of the Nile. Though we did have 1 dinner from 12th floor of the tower block - sensational views. Food same price as rest of hotel which was a surprise.

Stayed in March 2024

The pool is freezing cold - I mean not cold, ICE cold! Even with the heat outside, it was almost impossible to get into that pool. So the nice part about relaxing at the pool didn't happen for us. There is also no staff present at the pool so you need to wait a long time to order a drink or get any assistance whatsoever.

The hotel is very nice an big. There are actually a lot of things to see if you dedicate a morning to walk around. We really like the fact that they are trying to be a sustainable hotel given that the rest of what we saw in Egypt is dirty and non-environment friendly. Food is pretty good (although we had an incident were they served us off milk one morning - they should me more careful with things like this). Rooms are nice and spacious with very nice view from the balcony. Every night in the lounge terrace there was live local music playing overlooking the Nile which was quite nice.

Stayed in April 2024

Very comfortable, staff are super helpful. The breakfast is otherworldly. The guest relations manager Mariam went out of her way to help make our stay special, even arranging a boat trip for us at a pretty good price. The dinner we had at their restaurant was one of our most memorable experiences- right on the Nile, with the view of St. Simeon monastery opposite it.

Stayed in April 2024

The boat driver who took us the the pier from the hotel asked 5 dollars fee or tip. The transportation to and from the hotel to the pier is free. If he asked tip, it is too much.

Very good location, quiet and beautiful. There is a very large balcony in our room where we can relax and enjoy the sun and view. The garden is beautiful. We had a walk around. I have to express my many thanks for the staff, especially Mr. Mamdouh. He is so kind and helpful. He gave us information about the room, the hotel, and meal, etc. He helped to contact the travel agency for the taxi problem. Thank you Momdouh! We even regret that we should have stay Movenpick Aswan 2 more nights if we knew the hotel was so good.

Stayed in February 2024

Buffet dinner too expensive at $50 per head

Wonderful location . Ferry to and from the island great fun. Beautiful garden.

Stayed in April 2024

The staff behaviour before Ms Taysser’s intervention was atrocious. They refused to keep the ice pack in the freezer and claimed that the hotel has stopped giving packed breakfast because of environmental priorities.

What was magic was the intervention by Ms Taysser Gawad, the guest relations manager, to solve our problems. We were staying there for 1 night and then leaving for Cairo next day early morning. I needed to keep the ice pack for my diabetic medicine in the freezer and to get packed breakfast in the morning. Ms Taysser made that happen. The two rooms we had were excellent with Nile view balcony. And bth the food and views from the rooftop Panaroma restaurant was iconic

Stayed in April 2024

👍🏻👍🏻👍🏻we enjoyed the Place, the Atmosphere, the Food and especially the Kindness and warm Wellcome! Thank you! 🙏🏻🇪🇬❤️

Stayed in April 2024

Amazing location

Stayed in April 2024

Better coffee for breakfast would be nice and fresh made local bread. The pool open until the evening will also be extra convenient

The best customer service I experienced in a long time. The staff is just superb, they contacted me via whatsaap weeks prior to plan my arrival and gave me all the information I needed for a smoth visit. They have a boat and dock station to take you to the island, so no need to worry about the logistics of arriving. The moment I walked in the hotel, they welcomed me by name! The lobby is really nice Shahd and Esraa from Guest relations made me feel extra special planning a birthday cake upon check in and even singing happy birthday to my mom and me. They had musicians playing songs in the evening and welcome drinks at the lobby. The room is clean and has all the essentials. Moamen from housekeeping found my wallet (I left it in the room) and reported it. They contacted me via whatsapp and made sure I got it back. (I was already in another town!) All the staff I encountered was just very friendly and helpful. They all deserve a 10! Thank you for making us feel welcomed!

Stayed in March 2024

Nothing at all

Stunning location in a historic site

Stayed in March 2024

Nothing it is fabulous

Great location beautiful gardens views fabulous staff and plenty of food

Stayed in March 2024

I would have loved to be able to get to the Nubian villages, which are located on the same island, more easily.

Loved the view and the staff's friendliness.

Stayed in February 2024

Views amd.food

Stayed in March 2024

nothing everything was very well organized and

excellent overall, the staff, customer relation all went very well, i recommended the place for any one plan to visit Aswan city.

Stayed in February 2024

The cleaness could be better and the beds arent comfortable

The location and the staff

Stayed in February 2024

The diesel boat ferry , I hope they care more about the environment and replace them with electrical engines boats to reduce pollution to zero carbon

The fruits , vegetables garden and trees and plants they are maintaining , just love it

Stayed in February 2024

Birds eating from the buffet

Stayed in February 2024

There was no free entrance to the other part of the Elephantine island - a resently built wall prevented passing to the Nubian village and the museum at the other end of the Island. So you had to take a ferry first to Aswan city and then another ferry back to the island to the Nubian village and the museum. This was really annoying.

Location, breakfast, restaurants, and views- all top notch.

Stayed in February 2024

Nothing

Very special location on the island, convenient transfer by boat. Huge and green territory. Great choice for exploring the area. Nice rooms with Nike view and good restaurants.

Stayed in January 2024

Nothing

The view from our room was breathtaking. We could see the lovely boats sailing up the Nile. In addition, we could see the Tombs of the Nobles directly across from us. At night both the Tombs of the Nobles and the boats that travelled up the Nile were lit up. This visual experience was truly magical for us!

Stayed in February 2024