Room was clean, breakfast was okay

Stayed in November 2023

sound travels

beautiful location that is an easy walk into town. recent upgrades and remodeling are nice.

Stayed in January 2023

This is our second stay here, the property is beautiful! We stayed in room 15 this time and will request this room going forward. The bed was much more comfortable than our other room. If you like a firm mattress with a pillow top cover this is the bed for you! The bathroom was nice and seemed newly renovated. Our room itself was smaller than the last, but we still had plenty of room for us and our dog!

Stayed in January 2023

Our shower flooded and the walls were not very soundproof.

The hotel and our room were clean. The breakfast was your typical European spread. It's located right next to Nanstein Castle. Typical European mattress: not memory foam, but also not rock hard.

Stayed in November 2022

Na

Spa area with steam, 2 sauna, hot tub outside.

Stayed in November 2022

The wellness was nie, too bad part of it was broken and it was not used by other guests

Stayed in August 2022

Read above!

Everything except for the bartender/server 17.8.22. We asked to have dinner indoors. Others were eating inside, she replied "No, it is better if you eat outside"! I tried to persuade her but she did Not want us to eat indoors...so we drove into Landstuhl and found a restaurant. The other staff was EXCELLENT! She was RUDE and unprofessional. I told a male manager at the front desk about it later that night.

Stayed in August 2022

the restaurant was closed. and breakfast is not great

great place and very very clean room

Stayed in July 2022

everything was outstanding except the Wifi was very weak and non existent in the room.

great location and great service.

Stayed in June 2022

Wifi extremely poor, water temperature in shower jumps constantly between cold and I'M BURNING!

Great location and very beautiful scenery. Nice parking lot. Awesome breakfast and accommodating staff.

Stayed in June 2022

The only negative things I had to say about the hotel is, our room was not as clean as it should have been. Cobwebs in the ceiling in the bathroom area, and the toilet behind the seat was dirty. The other issue was the entrance to the hotel from the side road, it's very deceiving. We drove right by it the first time.. It should be marked more clearly. The gym in the down stairs lounge was ok, some of the equipment was not in good order, and they need to fix some of the equipment, however, it was good enough for what I needed the gym for. The only other issue I had was that being 100% disabled, I was charged a fee of 10 euro's per dog per night for extra cleaning expenses. I under stand the extra work involved with dog owners an their pets, however, under EU law, which supersedes German law, Hotel owners are not allowed to charge a fee for service dogs for cleaning. My service dogs are not pets, but tools required for a disability I have. They help me in my daily life. The law is covered under the European Union disabilities act, which the EU nations signed up too and agreed with. I spoke with the hotel manager about this and he was very reluctant, and basically would not budge on this issue. Ignorance is no excuses for the law. However, I paid the fee understanding that there is extra work involved for the cleaning people, however it is not allowed by EU law. Being 100% disabled it's not a nice feeling to have to constantly explain myself and the law to people. The law is in place for a reason, mainly discrimination, and hotels, restaurants and food stores need to accommodate disabled persons and be more sympatric and understanding which is not the case in Germany. Owners of businesses simply refuse to obey the law. The other issue was there is no disabled parking. They should have at least one disabled parking spot, for people who have a disabled card.

The staff at the hotel were excellent, very friendly and accommodating. The food at the restaurant was excellent, hats off to the chef. We had two main dinners and a lunch and all the meals were very good. The prices were reasonable. They have a wellness center which was excellent, and the breakfast in the morning was very good as well. Our room was great, the beds were great, I'm disabled and have a very bad back, and this is the first time the beds were fantastic. The icebox in the room was great, nice and cold. There was also enough electrical outlets, for computer's and I have a apnoea machine for breathing at night, I was able to find an outlet no problem. The bathroom was big enough for me, which is a problem at many hotels we stay at, having major mobility issues. Being disabled, I require service dogs for my disability. I was very happy that the hotel was accommodating for dogs. These are not pets, but tools required for my daily life, and it worked out very well. I was extremely happy about that. The wifi connection was ok, but could be better. We were very satisfied with our stay at the hotel.

Stayed in June 2022

The caffe' is horrible. It is better don't try to drink it. The water's jager smelled very bad , inside. The Jacuzzzi outside was dirthy with hair and dry skin inside, plus it smelled bad. The reception is available half day. No enough attention to the celaning. Services have limited hours. They forgot to open the door to access my friend's room and he had to wait more than 20minutes. If something happen about your stay you have to call the reception help desk number and someone has actually to come to the structure.

The food provided for the breakfast is very good.Good cakes, cheese and all the rest. The caffe' is horrible. It is better don't try to drink it. The water's jager smelled very bad , inside. Very quiet and nice location near the castle. Big parking. It is the second time that I'm going in the same hotel. I appreciate rooms and relax. Personel helped us in some issues

Stayed in May 2022

The beds were uncomfortable and the shower was very small.

The location was nice and nice restaurant.

Stayed in February 2022

No water provided, except at cost. It was also very noisy. I was given a room directly opposite the lift, adjacent to an internal corridor fire door and close to an outside jacuzzi. Consequently, it was very noisy and I had to keep my window closed. Noise also travelled from the corridors (kids screaming) and from rooms above and beside my room. I was woken every morning (I was there Mon-Fri) at around 0700 by noise (people moving around). I also appeared to have the only room without a balcony.

Good restaurant.

Stayed in April 2024

Everything was perfect!

Stayed in October 2022

Booked the room online but when I got there there was no staff to check me in. Called number on the sign stating they would return at 2100L but there was no answer. Ended up finding another place to stay.

Stayed in October 2022

nothing

beautiful, quiet setting nestled in the trees. great staff, great food, rooms very comfortable and clean!

Stayed in September 2022

Beautiful area (next to the castle), and the suite we stayed in was exceptional

Stayed in July 2022

It was a tad warm at night, but the staff provided a fan, which helped a great deal!

Incredible location as it was peaceful and quiet. the staff were friendly and very accommodating. The breakfast was enjoyable and had lots of choices. Overall it was a wonderful stay and a great price!

Stayed in July 2022

The wifi needs to be upgraded. Ideally it would offer ethernet ports or at least an upgraded 2.4 system with better bandwidth. Difficult to have live meetings from their system.

Calm property nestled in the woods on the edge of the city. Great breakfast and a relaxing atmosphere to return to.

Stayed in July 2022

Noise. I could hear the person in the room adjacent to mine talking through the wall, and also the thudding of the person in the room above. I was woken up at 0630 each morning by noise pollution. it was also noisy in the late evening; screaming from a football match, and revellers returning late to the hotel. The shower was broken, with only the overhead working properly and the other shower head being loose. a light above the bed was on permanently, albeit not very bright, despite it being switched off. The restaurant was closed for 2 of the 3 evenings during my stay. without a car you are pretty stuck unless you want to walk up a very steep hill on return from the local town. That was very disappointing as the food was good on the one evening the restaurant was open. Staff. in the afternoon until 2030 hours, there was no staff at the hotel. it felt like you were abandoned. none of the vending machines had products and everything was locked up, to include the bar. so, no refreshments. Finally, the wifi speed was awful.

The location.

Stayed in May 2022

TV wasn't working, bathroom semi clean, no microwave, fridge not operating. I don't see 120 euro worth for this room. Hotel is very dated.

The view

Stayed in April 2022

This hotel is beautiful and in a beautiful location! I wish had more time to hike around the area! It is in a great location. I would love to see this hotel booming and we come out of Covid restrictions. This would be great for a weekend get away!

Stayed in April 2022

Single room was very small, Restaurant closed on Monday and Tuesday (only delivery possible), no personal contact during check-in. Key was placed in an envelop at the front desk even I arrived at 7 PM.

Good Breakfast with everything you need. On the other hand nothing really special. Location especially in summer time is very nice.

Stayed in February 2022